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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 41-50 of 1,031 reviews
May 5, 2025
Reviewer name: nofyvm
4 out of 5 stars
4 out of 5 stars review

Great television, but...

Great television. I am frustrated with the processing speeds, when Samsung has the best processor in the world known as "Snapdragon". Well then it should be in your television markets as well. Other than that issue, I have been a Samsung television owner for years, and will continue...

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
May 9, 2025
Reviewer name: jparker
2 out of 5 stars
2 out of 5 stars review

very poor remote

I bought this about two weeks ago and have regretted it from day one. I can't say very much about the tv portion as it is not as good as the tv I had but dropped it and cracked the screen so I needed a new tv. I talked to a sales member who said that Samsung is a good brand so I bought one. The tv is all right. Can't really say anything good or bad. The problem is with the remote. I do not know why manufactures want to change something that works. I will be boxing mine up and taking it back.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Jparker, Thank you for your feedback on the included remote with your DU7200 TV. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Feb 20, 2025
Reviewer name: Jollyranchess
4 out of 5 stars
4 out of 5 stars review

Great TV. Terrible remote.

I have been on the hunt for a new tv for quite some time to replace an older Samsung in my bedroom. This tv won me over as it has the ability for the legs to be installed for either a wide or narrow base. TV takes a little getting use to in terms of navigation, but once you get the hang of it, it’s smooth sailing. The tv quality is amazing and so is the sound The quality of the supplied remote is sub par at best. Honestly Samsung, I was disappointed that this was the best you could do for such a nice tv. I’m grateful that the SmartThings App is an option as I use it more the remote. The built in apps are great and it makes watching your streaming shows easy. Overall I’m a satisfied consumer.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 5, 2025
Reviewer name: Marlene
4 out of 5 stars
4 out of 5 stars review

Don’t like the remote!

I replaced my previous Samsung with a new one…happy with the quality of the picture…but I hate the new remote! I find it very hard to use..and especially don’t like the fact that I cannot push a number and get the channel I desire…I have to run through the whole batch of numbers to get to the one I want..I think it is made cheaply!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 9, 2025
Reviewer name: Greenie
4 out of 5 stars
4 out of 5 stars review

Samsung 65” Crystal UHD7200D TV

Color is fantastic, lots o added content and free shows and movies. Do not like the remote. No way to enter station number directly instead of going station by station on the guide. Trying to scan “all stations “ is difficult. Yes I would buy again, in fact I did buy the same TV, in slightly smaller size.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Jun 5, 2025
Reviewer name: Judy
3 out of 5 stars
3 out of 5 stars review

Good picture

Terrible remote. I.have to look up what anything on there is and sometimes that works sometimes not. I’m 81 years old and there isn’t much on there that I can figure out on my own. Why can’t the remote tell you what it does. Never had any problem with my previous. I guess this is for very savy people. Even this review is hard to use—like I can’t get back to the top of this block that I’m typing in

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Judy, We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Apr 19, 2025
Reviewer name: Cjb1
3 out of 5 stars
3 out of 5 stars review

Sound features not as good

Liked my old Samsung much better. The speaker in this is not nearly as good. Have to turn the volume Up over 60 to 70 on most programs to even be able to hear. And no, I’m not hard of hearing! Still have my other Samsung and like that TV much better. Not sure if it’s because they’re making them so much thinner that the speakers aren’t the quality that they used to be. My old one is not that old and definitely better quality. Disappointed in this one.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Cjb1, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 17, 2024
Reviewer name: Opinions4free
5 out of 5 stars
5 out of 5 stars review

I looooove samsung

[This review was collected as part of a promotion.] This TV and as a matter of fact all samsung products that I have from kitchen appliances, washer and dryer, my telephone and my tvs.. we don't do anything else but samsung! They stick by their products and make sure value comes first! Thanks samsung!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Sep 2, 2024
Reviewer name: Milyendolrman
5 out of 5 stars
5 out of 5 stars review

This TV is amazing!

[This review was collected as part of a promotion.] I greatly enjoy the TV. The color and clarity is amazing. I do much research before purchasing a product, all my TVs are from Samsung as they have been the best quality over the past 15 years in my opinion. The sleek design looks very nice too.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 11, 2025
Reviewer name: TVPRO
2 out of 5 stars
2 out of 5 stars review

Not Happy With New Smart TV

Very disappointed in the performance of this TV. Same refresh rate as the 55' TCL I replaced with this TV, yet it constantly gets blurry before ultimately displaying a clear picture. The remote is terrible, ridiculously small and impossible to read in a darkened room when changing programming. Is there an alternative remote? The home screen is a mess, with so much junk I would never use and again, the layout is too small for a TV this size. I have a ROKU stick plugged into my 45' Samsung plasma in a bedroom that I have had since 2013 and it performs flawlessly. The new set audio is fine with the TCL soundbar, and excellent with the Avantree blue tooth headphones, but the overall performance of the new Samsung is lacking, despite a super high speed internet connection.. I am a television professional and am at a loss at what to do with this new set. Suggestions helpful, as right now I want to return it and try something that performs as advertised.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Specialist

TVPRO, Thank you for sharing your thoughts on the picture quality of your DU7200D TV. To ensure you’ve got the latest image updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the picture you’re seeing is still not to your liking after updating firmware, you may want to adjust the picture clarity settings by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings - Off: Picture Clarity Settings will always be off - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU7200D TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist