Hi Almost Happy, Thank you for your purchase. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062169/ We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Hi Cybdiver, Thank you for your feedback. Please know your opinion is important to us and will be shared with our internal teams. Regarding audio issues, there are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. To select a channel on your TV, press the 123/Settings button on your remote. Then select the number keypad and enter the channel number. The Bluetooth in the DU7200 TV is up to date and should connect to your external Bluetooth devices. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi, Thank you for your review. Please know your TV has a built-in app store with hundreds of apps available to choose from. If you need more help, we have step by step guides available to assist you: https://www.samsung.com/us/support/answer/ANS00062199/ You can also call us with any questions. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor