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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 471-480 of 1,031 reviews
May 20, 2025
Reviewer name: Nick
3 out of 5 stars
3 out of 5 stars review

Processor

The TV is great however the processor is very slow for being a smart TV. We have tried clearing cache and removing apps but does not seem to speed up the TV. Seems like apps load very slowly compared to other TV's.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Nick, We appreciate your feedback regarding your DU7200 TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Advisor

Apr 8, 2024
Reviewer name: WhyteTone55
5 out of 5 stars
5 out of 5 stars review

Very nice television that is great for anything

[This review was collected as part of a promotion.] You can see anywhere in the room definitely great for gaming or streaming or even listening to music Samsung knocked it out of the park with this one

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 6, 2025
Reviewer name: Jackie
5 out of 5 stars
5 out of 5 stars review

Love our new tv

It’s been a week and we love our new tv! The set up took a little time to figure out but in the end it was worth it! Great picture great purchase! The only downfall is the remote, needs a better remote!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 10, 2025
Reviewer name: Keith
2 out of 5 stars
2 out of 5 stars review

Defect in picture

Bought in Dec and the picture has what appears to be a good size Defect, the picture slopes down as its melting. This question mail option to download pic will not.function

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Keith, So we can better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 20, 2025
Reviewer name: Basel
5 out of 5 stars
5 out of 5 stars review

Great picture and Sounds

I purchased this TV around Christmas and I really love it. The price and quality can't be beat. I'm always impressed with Samsung and the quality of the tvs produced. Excellent picture quality and sounds

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 5, 2025
Reviewer name: BLong
5 out of 5 stars
5 out of 5 stars review

Great TV for a reasonable price point

This Samsung Crystal UHD 4k TV is exactly what I needed when my old 59 in TV blew out. The picture is amazing and the it walks you through the setup function. Not to mention priced just right.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 10, 2025
Reviewer name: Almost Happy
3 out of 5 stars
3 out of 5 stars review

Not user friendly.

Not user friendly. Too many apps scattered all over the place. Difficult to navigate. Lots of trouble finding my favorite apps. Finally, don't buy this TV for the Spectrum app. It works, but not so good.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Almost Happy, Thank you for your purchase. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062169/ We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Mar 14, 2025
Reviewer name: Antonio
4 out of 5 stars
4 out of 5 stars review

good picture

the tv works fast and clear ; however the remote its cumbersome , hard to program and easy to miss operate. the tv doesnt post all the downloaded apps nor its easy to find them

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 21, 2025
Reviewer name: Parlay parlay
5 out of 5 stars
5 out of 5 stars review

My 75 inch Samsung Tv review

My 75 inch Samsung tv was my birthday gift to myself ,I’d say it’s the best gift I’ve ever gotten myself I’m very satisfied. The picture quality and sound is phenomenal

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
May 20, 2025
Reviewer name: TJohn129
5 out of 5 stars
5 out of 5 stars review

An Excellent Product

You can't go wrong with a Samsung TV. We have one in our family room and we bought one for the wife's mother. I like how you push one button and all your apps are right there.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801