Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

Member photos

  • +175 images
Sort by |
Showing 451-460 of 1,031 reviews
Apr 24, 2025
Reviewer name: Big Charlie
2 out of 5 stars
2 out of 5 stars review

Samsung Sux

This was my second Samsung TV. But NEVER again!!! All kinds of issues. I repeat NEVER again!! My daughter and her family have 3 and experience problems also.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Big Charlie, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Feb 5, 2025
Reviewer name: Britviewer
5 out of 5 stars
5 out of 5 stars review

Perfect picture!!

I’ve been extremely pleased with my new T.V. It’s a perfect size for my space, & the picture is crystal clear!! A huge improvement on what I had before!!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 19, 2025
Reviewer name: Jaksun
3 out of 5 stars
3 out of 5 stars review

Volume won’t come on

This was a Christmas gift and I am pleased with the picture and ease in operation. My rating is because often I lose volume. And it will take hours sometimes to get it back.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Jaksun, We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 6, 2025
Reviewer name: Kathy
5 out of 5 stars
5 out of 5 stars review

Great Smart TV

My first Smart TV, to boot “Samsung”. I am a Samsung customer for many years. I am enjoying the TV, soooo much content to watch, thanks Samsung! Kathy

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 19, 2025
Reviewer name: Barb
5 out of 5 stars
5 out of 5 stars review

Samsung makes a great television!

I finally bought my new Samsung television and now only wish I had bought it sooner! The picture is great and I love all the features. Samsung definitely makes a great product.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
May 5, 2025
Reviewer name: 2old2care
5 out of 5 stars
5 out of 5 stars review

Picture perfect.

Great picture. Had many compliments about the picture being so clear. Only complaint is wish the sound could be louder. Hooked up a sound bar and that helps. Good deal for the money.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 28, 2025
Reviewer name: Tollhousegal
5 out of 5 stars
5 out of 5 stars review

Happy with this purchase

Bought this to put into a TV ROOM dedicated exclusively to streaming content. So much easier than switching from Satellite feed on our main TV. Picture is nice. Sound is good. Easy to operate. Happy with this purchase.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Aug 18, 2025
Reviewer name: Kristi
1 out of 5 stars
1 out of 5 stars review

Turns off mid show

I bought this tv one year ago and only used it during the few winter months. Just tried to watch a show and it shut off mid show and will not come back on.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 19, 2025
Reviewer name: rjm3001
5 out of 5 stars
5 out of 5 stars review

Excellent Product

Extremely pleased with this purchase. The picture is very clear and the sound is great. I especially like how easy it is to move between Apps, it makes life so easy!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 5, 2025
Reviewer name: Bearsgt
4 out of 5 stars
4 out of 5 stars review

Ok tv

This is the second Samsung tv we purchased. Every now and then, when turning on the tv, we get no sound. I have to unplug the tv for about 30 seconds then upon turning it on, we get sound.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801