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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,177 ratings1,030 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)
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Showing 231-240 of 1,030 reviews
Jan 18, 2025
Nancy
3 out of 5 stars review

Don't switch from Roku

I have been a Roku girlie for 10 years but then got gifted a larger Samsung tv. Samsung's interface is not as user friendly as Roku and definitely not as pretty. The home screen also aggressively pushes Samsung TV and their options - I don't care, I just want my apps. The remote is also limited given the app version of the remote has a worse UX and UI than the actual TV. The TV shows microphone capabilities but the remote does not have that function. I am giving this 3 out of 5 stars because at least the picture is decent and sound is fine. But otherwise, this TV is unnecessarily complicated.

Review from Samsung US
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reply from Samsung Specialist

Hi Nancy, Thank you for sharing your thoughts on the interface and remote - we'll be sure to pass your feedback along to our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Apr 21, 2025
Celticman88
5 out of 5 stars review

Amazing product

My wife surprised me with a new tv on Christmas. I have been amazed at the quality of the picture, the sound and the many features on this tv. Picture is so crisp and clear. Certain movies or shows are so dark and this tv can brighten up the picture to make it an enjoyable viewing experience. Love this tv price was fantastic thinking of getting another for our room. Thanks Samsung for your amazing affordable product can’t say enough. Sports on this tv is perfect I watch a ton of basketball and it’s the best tv I’ve ever owned

Review from Samsung US
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Nov 26, 2024
Pittsburghblauck
5 out of 5 stars review

This TV is Amazing!!!

[This review was collected as part of a promotion.] I thought all tvs were created equal and honestly didn't put much thought into getting a new tv. I knew I wanted a samsung just didn't know which one, but this tv is amazing! From the features, to the rich color , and the amazing sound. I now know I made the right choice and will never get any other tv brand. The amount of apps almost seem endless, and how the tv fully integrates with my samsung s23 ultra; I no longer have to worry about looking for the remote. Thank you for an amazing tv samsung,you have solidified me into being a customer for life!

Review from Samsung US
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Apr 21, 2025
Joe Fingers
5 out of 5 stars review

Great picture and sound with Samsung Sound Bar too

This HDTV exceeded our expectations for a clear picture at a reasonable price. Add an extra star if you have a Samsung DVD player and Samsung soundbar ! The Samsung soundbar integrates with the Samsung TV speakers for an even better overall sound stage. I was thrilled to hear it. The Samsung DVD player when turned on immediately turns on the television and sets the input to it. Likewise when turning off or on again.

Review from Samsung US
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Aug 30, 2024
MarykayladyPM
5 out of 5 stars review

Excellent Samsung 43" Crystal UHD

[This review was collected as part of a promotion.] This Samsung television is used in a bedroom size room for gaming, live television and streaming. The graphics are exceptional and sound quality is very good. I love the Samsung TV Plus. I use an antenna for reception. Definitely no regrets.

Review from Samsung US
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Apr 12, 2025
CrystalNicole
5 out of 5 stars review

Ten outta ten this tv does it all

[This review was collected as part of a promotion.] The only complaint I have is, that it doesn't have a power button on the TV itself. Other than that, the picture is crisp and sharp with vivid colors. The sound is incredible, it somehow manages to sound like your in a theater. Hands down the best TV I've owned. Highly recommend.

Review from Samsung US
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May 7, 2025
Tammy
4 out of 5 stars review

Should have thought it over.

This is new, so working great. But, the reason I had to buy this TV is the main concern. This is my 3rd. Samsung TV in less than 10 years. This is because 2 before this one both had Back light go out. First 1, the entire screen went black just 3 years old. The 2nd. Just the 2nd year in half the screen was going dark. I didn't think about it long enough when I purchased this 1, or I would have bought a different brand. But, I have bought so many other Samsung products I just didn't think it over.

Review from Samsung US
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Apr 21, 2025
Flower321
3 out of 5 stars review

Great picture but not very senior-friendly remote

I bought the Samsung 65" Class Crystal UHD DU7200D as a Christmas gift for my 80-year-old mom, and overall, we’re really happy with the purchase. The picture quality is stunning—bright, crisp, and vibrant—and the sound is clear, which is a big plus for her since she doesn’t like using external speakers. It’s a big upgrade from her older Samsung, and she loves watching her shows on the larger screen. However, I had to take off two stars because she's having a hard time learning to use the remote control. The newer remotes are sleek and minimal, but for seniors, the lack of labeled buttons and the different navigation style is a real challenge. She misses her old Samsung remote, which had more direct channel buttons and was easier for her to understand. I’m wondering if Samsung offers any alternative remote options that are more senior-friendly, or if there’s a way to program an older-style remote to work with this TV? It would make a huge difference in her experience, as she currently relies on me or someone else to switch channels for her. If you're buying this TV for a senior or someone who isn't tech-savvy, keep in mind that the remote might take some getting used to—or you may need to look for a compatible universal remote that’s easier to use.

Review from Samsung US
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reply from Samsung Advisor

Hi Flower321, Thank you for sharing you and your mother's experience with us. I do have a few suggestions that may help. First, you should be able to use the older Samsung remote with the new TV. It should automatically work with the TV. You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Mar 6, 2025
AnitaD
4 out of 5 stars review

55" Class Crystal UHD DU7200-No optical cable port

This television is fantastic for our needs However, there is no optical cable port which has prevented us from utilizing one remote for all the purposes we need. That was very disappointing. We are now in the process of finding a converter cable so we don’t have to buy a new HDMI soundbar.

Review from Samsung US
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Feb 5, 2025
Katt
1 out of 5 stars review

Samsung TV

I purchased this tv about 3months ago and thought I was having difficulty changing channels, looking at guide was just the “ learning curve”, but no! This has to b the most difficult tv made. When using “ guide” it races through channels , when selecting a channel manually it add numbers , have to exit and start over, etc…don’t try to switch between sports games quickly you cannot. ridiculous, several tried to use tv but have same issues, Too late to return to store- going to throw out.

Review from Samsung US
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reply from Samsung Advisor

Hi Katt, Thank you for sharing your experience with us. It's unfortunate you are not satisfied with your TV. I recommend ensuring your TV is up to date with the latest Firmware. Go to Settings> Support> Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor