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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 211-220 of 1,031 reviews
Mar 9, 2025
Reviewer name: Greenie
4 out of 5 stars
4 out of 5 stars review

Samsung 65” Crystal UHD7200D TV

Color is fantastic, lots o added content and free shows and movies. Do not like the remote. No way to enter station number directly instead of going station by station on the guide. Trying to scan “all stations “ is difficult. Yes I would buy again, in fact I did buy the same TV, in slightly smaller size.

Review from Samsung US
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Jun 18, 2025
Reviewer name: Ed
3 out of 5 stars
3 out of 5 stars review

Samsung85" DU7200

The television's image quality is satisfactory. However, comparable models are currently available at a more competitive price point. Given the observed price fluctuations, it may be prudent to delay the purchase. The television was acquired two weeks ago for $750, and the price subsequently decreased to $697 within two days.

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reply from Samsung

Hi Ed,<br /><br />Thank you for your feedback. I recommend reaching out to Sam&#39;s Club regarding any price matching policies. <br /><br />If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.<br /><br />~Samsung Advisor

Apr 21, 2025
Reviewer name: Smythe
3 out of 5 stars
3 out of 5 stars review

Quality device, but horrendous support and limits

Overall I find this unit to be good quality and it fills the need I have. I do have some reservations about it, there is no audio output port for a sound bar with such. Additionally I despise the requirement for a Samsung account for the device to even function. Quality of the device is good, but the support and restrictions are ridiculous.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Smythe, Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Feb 6, 2025
Reviewer name: Philh
4 out of 5 stars
4 out of 5 stars review

Great TV - No Digital Audio

Great Picture. I love the Samsung for the Samsung TV - It's like most of what's on cable and a lot of streaming for free. I'd give it 5 stars but I'm really tired of manufacturers removing choice, in this instance where'd the digital/optical audio out go? Bluetooth has latency and quality issues.

Review from Samsung US
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May 21, 2025
Reviewer name: Delivery mishap
4 out of 5 stars
4 out of 5 stars review

Shipping complaint

Before I start on the shipping I would like to say I love this TV and was satisfied with the pricing. My complaint is with the shipper. This is a very large TV and I have a bad back. The guy that delivered it was obviously having problems. He asked if I could help, I could not. When he was taking it off the truck the box fell over and hit the ground hard. Luckily the manufacturers pack these well enough that they can withstand that kind of fall. He then got it loaded on a dolly and brought it inside. I do not blame the driver for this cluster but the shipping company for not having a two man team for these deliveries.

Helpful?1RMTE3JL1NV513893753801
Feb 5, 2025
Reviewer name: Daryl
4 out of 5 stars
4 out of 5 stars review

Sound/Audio Issue.

We've had the Samsung TV since June 2024. The picture is very good. We've had some trouble with the audio/sound. When changing channels, sometimes the sound "pops" and we lose sound on the new channel. If we turn the TV off for a few seconds and turn it back on, the sound returns to normal. I plan to call Samsung customer/technical service to discuss this issue the next time we experience the problem.

Review from Samsung US
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Mar 5, 2025
Reviewer name: Nanaof6
2 out of 5 stars
2 out of 5 stars review

Poor sound

I bought this because I wanted to get a larger TV. I’m pleased with the size and the color, but I am not pleased with the volume. Some channels will blow your ears off while others. You have to turn it up to a maximum level to even hear you never know which way it’s going to be.

Review from Samsung US
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reply from Samsung Advisor

Hi Nanaof6, I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 20, 2025
Reviewer name: UsedToLoveSamsung
2 out of 5 stars
2 out of 5 stars review

Remote Control Stinks

The remote control for this TV is a pin in the rear. Labeled as a "smart remote," it is anything but. Starting off with the fact that there are no numbers for channel selection, it is not easy or convenient to use. Much of the utility of this remote lies within the main wheel. This "wheel" is quite sensitive to exactly where you touch it. I DO NOT LIKE THIS REMOTE. The old Samsung remote controls were much better.

Review from Samsung US
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reply from Samsung Advisor

Hi UsedToLoveSamsung, We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jul 11, 2024
Reviewer name: Sumsunreatest
4 out of 5 stars
4 out of 5 stars review

The features are amazing

[This review was collected as part of a promotion.] Are really enjoyed.The options between the different picture ones that they have and I.Also , really enjoyed the really Chris sound that it carried although I test the soundboard for my optical media oi put Android.The wifi can be connected from quite part throughout the house and my device was Connected to it. I also enjoy that I get all the apps that I really like on there like Disney plus

Review from Samsung US
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Jun 5, 2025
Reviewer name: Mslojo
4 out of 5 stars
4 out of 5 stars review

TV with clear picture

My husband purchased this TV a couple of months ago. So far so good. The picture is extremely clear. My daughter said that the clearness makes it looks as if you are in the scene. The remote is a little different though. When I use the remote to try to adjust the volume, I accidentally end up turning to a Samsung channel or something else. That's not a deal breaker for me. So far I am happy with the purchase.

Review from Samsung US
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