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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,177 ratings1,030 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)
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Showing 201-210 of 1,030 reviews
Dec 3, 2024
Upset
3 out of 5 stars review

Cannot connect soundbar no audio port

I recently purchased a tcl 55” tv. Had to return it because I could not get certain channels we really love to watch. Returned and purchases a Samsung Crystal UHD 7200D tv. We Cannot connect our soundbar. Why why why ???? On earth do you remove certain things people really use? So we have to spend more money?? This world is ridiculous and businesses just go along with it. Sorry. I needed to rant a little but really why?

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Upset, Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above. We apologize for any confusion. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Feb 5, 2025
Daryl
4 out of 5 stars review

Sound/Audio Issue.

We've had the Samsung TV since June 2024. The picture is very good. We've had some trouble with the audio/sound. When changing channels, sometimes the sound "pops" and we lose sound on the new channel. If we turn the TV off for a few seconds and turn it back on, the sound returns to normal. I plan to call Samsung customer/technical service to discuss this issue the next time we experience the problem.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 21, 2025
Steve J
4 out of 5 stars review

not wonderfull

I am pretty disappointed that the messaging app no longer has a microphone for voice to texting. I have spent way to much time trying to resolve this significant annoyance. many app replacements are not as funcional on this phone. My approval of this upgrade is still being evaluated. SJ

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Jun 16, 2024
SansungRon
4 out of 5 stars review

Dedicated to Samsung ....

[This review was collected as part of a promotion.] This TV has a lot of great features.I'd like to fact that i'm able to mirror my phone to it. I enjoyed that it could be cast too . I will make a great word-of-mouth advertisement for Samsung.If I win this project.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 21, 2025
Smythe
3 out of 5 stars review

Quality device, but horrendous support and limits

Overall I find this unit to be good quality and it fills the need I have. I do have some reservations about it, there is no audio output port for a sound bar with such. Additionally I despise the requirement for a Samsung account for the device to even function. Quality of the device is good, but the support and restrictions are ridiculous.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Smythe, Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Apr 21, 2025
AmyC
4 out of 5 stars review

Great tv

Bought this tv last week to replace a Roku. Never was happy with that tv: sound was bad even though it was easy to use. Had a little difficulty getting used to another Samsung. Have had Samsung tv’s in the past and loved the quality. The only thing I don’t like is the remote. Too small and hard to see the buttons.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Dec 23, 2024
Samsung4Life
5 out of 5 stars review

Only Samsung 4 use.

[This review was collected as part of a promotion.] We use our Samsung TV for all of our streaming and music listening. Enjoying the Samsung TV Plus app that gives us hundreds of local and network channels. Added my sins on account and am now able to control all sales on products in my Smart Homes app from my TV. Kids and I are loving the Samsung Gaming Hub app that allows us to play hundreds of games while using our PlayStation controller.

Review from Samsung US
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Feb 5, 2025
Vickie
4 out of 5 stars review

Some problems but overall pretty good once install

I wanted a bigger tv but our space is small. But going from 32 to 43 was good. A little trouble with the install. While TV is light, it is heavy for trying to mount. I also found it difficult to EASILY find and install MY streaming apps. Plus Paramount only seems to work when I restart my TV. Don't know if it is a Samsung problem or an app problem. Over all I am pleased. Not quite a 4 for me but definitely not a 3. And price was right. But wish I knew how to easily install my apps. I ended up pushing buttons and have no idea how I got one installed. Not all of us are tech inclined.

Review from Samsung US
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Apr 19, 2025
Desktop
2 out of 5 stars review

Never again

The picture is good. The user interface is slow, cluttered, clumsy, and non intuitive. Multiple keystrokes required to do simple tasks. The remote is the worst I've seen. The center button is physically connected to the up, down, left, right arrows and has a high error rate. No button for device input, but there is Netflix and prime that I don't use. Other than the larger screen size, much worse than a 10 year old LG 42 inch TV that it replaced.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Feb 5, 2025
SAMSUNG FAN
5 out of 5 stars review

Love my smart tv

Love the HD images and all features that Samsung had put into the tv. For me. The only downside is the remote control that doesn't have traditional bottoms and makes some of my household members frustrated. Always need to go to rescue them when they are looking to change channels or deal with tv volume 🤔

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801