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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 171-180 of 1,031 reviews
Feb 20, 2025
Reviewer name: marki5252
4 out of 5 stars
4 out of 5 stars review

Good value

Needed an inexpensive larger TV for our bedroom so I would be able to read the captions and this TV worked well. The only thing that would be better is the stand. Instead of the stands being at the edge of TV, prefer a stand at the center so it's easier to place on our dresser. But for the size and price, this will have to do for now.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 5, 2025
Reviewer name: Daryl
4 out of 5 stars
4 out of 5 stars review

Sound/Audio Issue.

We've had the Samsung TV since June 2024. The picture is very good. We've had some trouble with the audio/sound. When changing channels, sometimes the sound "pops" and we lose sound on the new channel. If we turn the TV off for a few seconds and turn it back on, the sound returns to normal. I plan to call Samsung customer/technical service to discuss this issue the next time we experience the problem.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
May 13, 2025
Reviewer name: Zman
5 out of 5 stars
5 out of 5 stars review

New Choice

I was uncertain of the brand of TV to purchase. I knew the size I wanted, but with all the choices I was a bit lost. My prior TV was a Sony that I was very pleased with. I am not certain what drew me towards Samsung, but I am pleasantly surprised. Time will tell.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Sep 21, 2024
Reviewer name: Your Neighbor
5 out of 5 stars
5 out of 5 stars review

Samsung crystal 65

Amazing quality, sound is great as well, haven't had any problems yet, interface is smooth works well with a mouse and keyboard and compatible with mirror mode with my Samsung cellphone. Its durable too. I'd recommend it. I plan to purchase another in the near future .

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Jun 18, 2025
Reviewer name: Ed
3 out of 5 stars
3 out of 5 stars review

Samsung85" DU7200

The television's image quality is satisfactory. However, comparable models are currently available at a more competitive price point. Given the observed price fluctuations, it may be prudent to delay the purchase. The television was acquired two weeks ago for $750, and the price subsequently decreased to $697 within two days.

Helpful?1RMTE3JL1NV513893753801
reply from Samsung

Hi Ed,<br /><br />Thank you for your feedback. I recommend reaching out to Sam&#39;s Club regarding any price matching policies. <br /><br />If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.<br /><br />~Samsung Advisor

Dec 28, 2024
Reviewer name: Tvjunkie
5 out of 5 stars
5 out of 5 stars review

This TV has great picture clarity

[This review was collected as part of a promotion.] This is my second Samsung tv for my home. I bought this one for the master bedroom because I loved the other one so much which was in the living room. I enjoy watching tv in the bedroom so this new tv replaced a perfectly good tv already there, but I can’t imagine any other brand in the house, so I bought another Samsung tv to watch in the bedroom. Love it!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Dec 12, 2024
Reviewer name: Smalltownminds
5 out of 5 stars
5 out of 5 stars review

Living room TV

[This review was collected as part of a promotion.] This TV is set in my living room and it's perfect for movies, Xbox games with its built game mode. The TV is easy to stream to via wifi and also responds fast to other connections like Bluetooth headphones. The colors are clear and vibrant. The black colors could be deeper but, honestly, they aren't bad at all. The TV speakers aren't great but I use a sound bar for audio so the TV speakers are never used anyway. Overall, this is a great and affordable TV. I enjoy using it daily.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
May 20, 2025
Reviewer name: Gramzy
4 out of 5 stars
4 out of 5 stars review

Gteat features

I really like this television and all its features. The picture when looking at it straight on is crisp and the colors are amazing. However, if you are in an area where you are getting a side view the picture no longer has the crispness but rather a duller hazy look. Is that a correctable thing?

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 5, 2025
Reviewer name: Nanaof6
2 out of 5 stars
2 out of 5 stars review

Poor sound

I bought this because I wanted to get a larger TV. I’m pleased with the size and the color, but I am not pleased with the volume. Some channels will blow your ears off while others. You have to turn it up to a maximum level to even hear you never know which way it’s going to be.

Review from Samsung US
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reply from Samsung Advisor

Hi Nanaof6, I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 20, 2025
Reviewer name: JBCH
2 out of 5 stars
2 out of 5 stars review

Two lines runneth through my screen

After about one week, there are two thin purple lines the go across the entire screen. One horizontal across the middle and a vertical one about a foot over from the left side. It’s too much trouble to remove from the wall bracket so I just decided to live with it. But definitely disappointed with the quality of this tv.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi JBCH, We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test. If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor