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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 151-160 of 1,031 reviews
Feb 5, 2025
Reviewer name: Katt
1 out of 5 stars
1 out of 5 stars review

Samsung TV

I purchased this tv about 3months ago and thought I was having difficulty changing channels, looking at guide was just the “ learning curve”, but no! This has to b the most difficult tv made. When using “ guide” it races through channels , when selecting a channel manually it add numbers , have to exit and start over, etc…don’t try to switch between sports games quickly you cannot. ridiculous, several tried to use tv but have same issues, Too late to return to store- going to throw out.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Katt, Thank you for sharing your experience with us. It's unfortunate you are not satisfied with your TV. I recommend ensuring your TV is up to date with the latest Firmware. Go to Settings> Support> Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Apr 28, 2025
Reviewer name: Ray73
3 out of 5 stars
3 out of 5 stars review

Extremely slow startup

This TV has great sound and a very nice picture. The main problem I have with all Samsungs is that the remote keeps changing. I own several Samsungs now and every remote is different. Even though they are Smart TVs, I use a ROKU on all of them. With the ROKUs, I don't have to explain to the wife or kids (over and over) how each remote functions. We just use the ROKU remotes to control them all, and they are all the same. This particular TV also takes a ridiculously long time to start up. Early on, I kept thinking I forgot to press the power button. In addition to that, it takes a long time to recognize that something is connected to the HDMI 1 port. My other Samsungs start up quickly and go directly to the HDMI port where the ROKU is installed. Even without the ROKU, I think the slow startup will bother most people.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Ray73, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jan 2, 2025
Reviewer name: OneCreativeWoman
4 out of 5 stars
4 out of 5 stars review

Awesome picture quality, features, and apps

[This review was collected as part of a promotion.] I'm still learning all the features on the TV. I'm a movie buff and love the movie experience in my own home. I stubbled upon some free videos including some related to health and fitness--perfect for new year's resolutions/goals. The TV set-up process was effortless considering the last Samsung tv that i had. I gave it 4 stars instead of 5 because the surround sound is as robust as my previous Samsung tv. I have to really turn up the volume to 30+ for that movie experience. Also, the instructions for connecting an external receiver (with surround sound) are not clear. I will do some more research to figure it out because this TV is still a keeper. This model also has more storage than my previous TV which is another plus so I'm able to add more apps.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Oct 14, 2024
Reviewer name: KT2024
4 out of 5 stars
4 out of 5 stars review

Love the clarity

[This review was collected as part of a promotion.] Disappointed that the connection to the internet is so erratic. My WiFi is strong and near the tv. Also, other devices are connected. But the tv frequently loses connection even though it says it is connected to the internet.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Oct 14, 2024
Reviewer name: BetsyAnn
5 out of 5 stars
5 out of 5 stars review

SAMSUNG TV

[This review was collected as part of a promotion.] We upgraded our older Samsung TV to a larger Samsung model. We are very happy with the quality..the clarity of the picture.. the color and built in streaming options in this TV. We added a new sound bar..also Samsung and the sound is amazing. It’s like a movie theatre experience. Read the reviews… there’s a reason that Samsung is highly rated. There is no competition. We highly recommend Samsung. In our opinion it’s unparalleled in all aspects for what we were looking for in a TV!

Review from Samsung US
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Apr 20, 2025
Reviewer name: Babs
3 out of 5 stars
3 out of 5 stars review

Great picture but some concerns

The picture is great and it looks good in our great room. My only concern is that every single time I watch a different streaming service-Peacock, Netflix etc. I have to completely log in-it is extremely frustrating and annoying. Can’t even get Paramount Plus on the tv without a twenty step process every time. Our first and last Samsung tv.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Babs, Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Advisor

Mar 6, 2025
Reviewer name: None
4 out of 5 stars
4 out of 5 stars review

Siri except for the automatic cut off feature.

Not like the feature that you all have added, it turns the TV off every so often to avoid overuse or overuse of the CBT. We have had a number of TVs and have never worn out of CRT from leaving it on too much. And in out of inevitably it interrupts something important.

Review from Samsung US
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Sep 21, 2024
Reviewer name: Your Neighbor
5 out of 5 stars
5 out of 5 stars review

Samsung crystal 65

Amazing quality, sound is great as well, haven't had any problems yet, interface is smooth works well with a mouse and keyboard and compatible with mirror mode with my Samsung cellphone. Its durable too. I'd recommend it. I plan to purchase another in the near future .

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
May 20, 2025
Reviewer name: JBCH
2 out of 5 stars
2 out of 5 stars review

Two lines runneth through my screen

After about one week, there are two thin purple lines the go across the entire screen. One horizontal across the middle and a vertical one about a foot over from the left side. It’s too much trouble to remove from the wall bracket so I just decided to live with it. But definitely disappointed with the quality of this tv.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi JBCH, We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test. If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jun 18, 2025
Reviewer name: Ed
3 out of 5 stars
3 out of 5 stars review

Samsung85" DU7200

The television's image quality is satisfactory. However, comparable models are currently available at a more competitive price point. Given the observed price fluctuations, it may be prudent to delay the purchase. The television was acquired two weeks ago for $750, and the price subsequently decreased to $697 within two days.

Helpful?1RMTE3JL1NV513893753801
reply from Samsung

Hi Ed,<br /><br />Thank you for your feedback. I recommend reaching out to Sam&#39;s Club regarding any price matching policies. <br /><br />If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.<br /><br />~Samsung Advisor