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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 131-140 of 1,031 reviews
Jun 5, 2025
Reviewer name: Mslojo
4 out of 5 stars
4 out of 5 stars review

TV with clear picture

My husband purchased this TV a couple of months ago. So far so good. The picture is extremely clear. My daughter said that the clearness makes it looks as if you are in the scene. The remote is a little different though. When I use the remote to try to adjust the volume, I accidentally end up turning to a Samsung channel or something else. That's not a deal breaker for me. So far I am happy with the purchase.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 5, 2025
Reviewer name: Valerie
3 out of 5 stars
3 out of 5 stars review

Great Picture/Sound Problems

we bought this for our anniversary in May of 2024. Everything was great with the beautiful picture and the great sound until about 4 months after we bought it. Then suddenly, in the middle of a show we are watching, the sound will turn off completely. We have tried everything. The only thing we can do with this smart "alec" TV is to turn the whole thing off, and turn it on again, and then find out way back to our show. Sometimes we have to do that several times before the sound comes back on. Ridiculous!

Review from Samsung US
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reply from Samsung Advisor

Hi Valerie, We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Mar 17, 2025
Reviewer name: BlaineO
4 out of 5 stars
4 out of 5 stars review

I bought this to use as a monitor for my Geochron

I bought the 55" Class Crystal UHD DU7200D to use primarily as a monitor connected to my Geochron Atlas 4k. It works very well for this purpose as well as a normal "Smart" TV. When first turned on it comes up on the channel selection screen and takes a minute or so to switch automatically to the HDMI input. I really wish the remote had a number keypad. I find it disappointing that TV manufactures are removing this simple feature.

Review from Samsung US
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Mar 6, 2025
Reviewer name: AnitaD
4 out of 5 stars
4 out of 5 stars review

55" Class Crystal UHD DU7200-No optical cable port

This television is fantastic for our needs However, there is no optical cable port which has prevented us from utilizing one remote for all the purposes we need. That was very disappointing. We are now in the process of finding a converter cable so we don’t have to buy a new HDMI soundbar.

Review from Samsung US
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May 6, 2025
Reviewer name: Hiho
3 out of 5 stars
3 out of 5 stars review

instruction booket

For the most we like the tv. Don't understand how to get our local channels set up.We were told that we could hook up an antenna for our local channels. Not sure if there was an instruction booklet with it. If there was it most have gotten lost. It sure would have been helpful.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hiho: Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador

Feb 6, 2025
Reviewer name: Jasper
4 out of 5 stars
4 out of 5 stars review

Great but not user friendly.

I replaced my 8 year old Samsung flatscreen with this 43” smart flatscreen. TV viewing is great and I have adapted several streaming apps. I am replacing the Roku streaming service. The instructions with the new tv were lacking greatly, especially with regards to the features on the remote. Little instruction beyond the power button function. I still don’t understand the function of three buttons on the remote control.

Review from Samsung US
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reply from Samsung Advisor

Hi Jasper, We appreciate your review of the DU7200 TV. Please know that you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. I hope this helps! If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Dec 23, 2024
Reviewer name: Samsung4Life
5 out of 5 stars
5 out of 5 stars review

Only Samsung 4 use.

[This review was collected as part of a promotion.] We use our Samsung TV for all of our streaming and music listening. Enjoying the Samsung TV Plus app that gives us hundreds of local and network channels. Added my sins on account and am now able to control all sales on products in my Smart Homes app from my TV. Kids and I are loving the Samsung Gaming Hub app that allows us to play hundreds of games while using our PlayStation controller.

Review from Samsung US
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Dec 27, 2024
Reviewer name: RuanFam
4 out of 5 stars
4 out of 5 stars review

This TV has made our home more efficient

[This review was collected as part of a promotion.] We love out new TV. We don’t have traditional cable so we had to install multiple apps to stream our favorite content. Our only wish is for the interface to be simpler to use and customize. The learning curve on where things are was much longer than our previous TV, but after a couple of weeks we adapted to it but we prefer our old one. The one thing we love about our new TV is how it has made our house more efficient. Unbeknownst to us, all of our Samsung appliances talk to each other and we now get alerts if one of the kids leaves the door fridge open, or if the microwave food is ready. The alerts at the top of the screen are helpful but not intrusive. The picture quality is also amazing. We paired it with a Samsung sound bar and we have theater quality experience when watching movies, or simply streaming music through the device. Overall, we give it 4 out of 5 stars. If the Home Screen was easier to use - this would be a 5.

Review from Samsung US
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Feb 5, 2025
Reviewer name: Dave
2 out of 5 stars
2 out of 5 stars review

Somewhat disappointed

I bought this unit based on a previous Samsung 40 inch tv that we purchased some 8 years ago. The picture quality of the old unit was quite a bit better than the new one. 23 steps to the left or right of center and the picture fades considerably. Didn’t have that issue with the old one. But the price was very good.

Review from Samsung US
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reply from Samsung Advisor

Hi, Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience: Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 7, 2025
Reviewer name: Tammy
4 out of 5 stars
4 out of 5 stars review

Should have thought it over.

This is new, so working great. But, the reason I had to buy this TV is the main concern. This is my 3rd. Samsung TV in less than 10 years. This is because 2 before this one both had Back light go out. First 1, the entire screen went black just 3 years old. The 2nd. Just the 2nd year in half the screen was going dark. I didn't think about it long enough when I purchased this 1, or I would have bought a different brand. But, I have bought so many other Samsung products I just didn't think it over.

Review from Samsung US
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