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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,178 ratings1,031 reviews
  1. 5 stars63% (745)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)

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Showing 121-130 of 1,031 reviews
Dec 28, 2024
Reviewer name: tvtime
5 out of 5 stars
5 out of 5 stars review

Picture Looks Amazing

[This review was collected as part of a promotion.] I purchased TV as a Christmas gift. It is a 75 inch and fits perfectly in our living room. We couldn't be more happier with the picture quality. I have seen others comment about sound quality, but the sound is not a problem at all. I was looking at the LG, but I'm completely satisfied that I purchased the Samsung. Great price, picture and all of the above.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 5, 2025
Reviewer name: Valerie
3 out of 5 stars
3 out of 5 stars review

Great Picture/Sound Problems

we bought this for our anniversary in May of 2024. Everything was great with the beautiful picture and the great sound until about 4 months after we bought it. Then suddenly, in the middle of a show we are watching, the sound will turn off completely. We have tried everything. The only thing we can do with this smart "alec" TV is to turn the whole thing off, and turn it on again, and then find out way back to our show. Sometimes we have to do that several times before the sound comes back on. Ridiculous!

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Valerie, We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Mar 5, 2025
Reviewer name: LIshopper
4 out of 5 stars
4 out of 5 stars review

Nice TV

This TV a was not to hard to set up. The picture is very good. I like the 3 year warranty. However, I do miss the voice button on the remaining. I’ve become accustomed to speaking commands for the TV. Im also not a fan of the fact that Samsung monitors what Im watching.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 9, 2025
Reviewer name: Greenie
4 out of 5 stars
4 out of 5 stars review

Samsung 65” Crystal UHD7200D TV

Color is fantastic, lots o added content and free shows and movies. Do not like the remote. No way to enter station number directly instead of going station by station on the guide. Trying to scan “all stations “ is difficult. Yes I would buy again, in fact I did buy the same TV, in slightly smaller size.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
May 21, 2025
Reviewer name: Happy Cat
5 out of 5 stars
5 out of 5 stars review

Fantastic Picture

I purchased my first 55” a couple of years ago as a gift to my niece. I was drawn to it because of the dozens of TV’s on display the clarity and definition really stood out. I purchased a 65 and another 55” recently for my home. The picture is simply astounding. It far outpaced the competitors QLED TV’s. I have recommended Samsung to friends and neighbors. They were all pleased with the quality and value.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Feb 20, 2025
Reviewer name: Lefty
1 out of 5 stars
1 out of 5 stars review

Clarity

I truly believe this to be the most clarity I have seen from this than in any others I have purchased thru the years. The only feature I dislike is that the controller is too lightweight and makes it harder for those of us who are no longer in the young stages of our life to hold on to. Other than that I am greatly enjoying.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
reply from Samsung Advisor

Hi Lefty, Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

May 5, 2025
Reviewer name: Bernie
4 out of 5 stars
4 out of 5 stars review

Not a consistent experience across Samsung sets

I have had this set for about a month. It is in my family room and is a size upgrade from a 55" Samsung. I have a total of five Samsung Smart TV sets. This one has a nice and bright picture but does not have an optical out (I assumed it did as my other Samsung sets have it) so I had to use an HDMI which is not my preference. The remote controls are simple and easy to navigate. The primary reason that I have five Samsung sets, other than they are a decent brand) is that all remotes are essentially the same and I wanted the same experience when using the smart functions as I have cut the cord. While the operation of the menus is similar for each set, I cannot get them to act the same way despite having the settings set the same. Among the things each do are: opening at the home menu, opening on the last used app, opening on the home menu then going to the last app and one will only open to Samsung TV (which I do not use). Also, sometimes, it takes a few minutes (yes, MINUTES) for some of the sets to find my network--other sets on the same network connect right away. That's annoying. So, I like the sets but wish I could get them all to act in the same manner.

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Apr 21, 2025
Reviewer name: Celticman88
5 out of 5 stars
5 out of 5 stars review

Amazing product

My wife surprised me with a new tv on Christmas. I have been amazed at the quality of the picture, the sound and the many features on this tv. Picture is so crisp and clear. Certain movies or shows are so dark and this tv can brighten up the picture to make it an enjoyable viewing experience. Love this tv price was fantastic thinking of getting another for our room. Thanks Samsung for your amazing affordable product can’t say enough. Sports on this tv is perfect I watch a ton of basketball and it’s the best tv I’ve ever owned

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801
Mar 20, 2025
Reviewer name: kenac
5 out of 5 stars
5 out of 5 stars review

Execllent TV for functionality and pix quality

Purchased 6 months ago, easy to install, excellent picture, good size for living room...attached external amp via optical. USB ports all work well, price is excellent for the functionality...remote took some getting used to but found how to use via UTube

Review from Samsung US
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Feb 5, 2025
Reviewer name: SAMSUNG FAN
5 out of 5 stars
5 out of 5 stars review

Love my smart tv

Love the HD images and all features that Samsung had put into the tv. For me. The only downside is the remote control that doesn't have traditional bottoms and makes some of my household members frustrated. Always need to go to rescue them when they are looking to change channels or deal with tv volume 🤔

Review from Samsung US
Helpful?1RMTE3JL1NV513893753801