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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars1,177 ratings1,030 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)
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Showing 101-110 of 1,030 reviews
Feb 7, 2025
Victor
1 out of 5 stars review

Verified Purchase

Tv

Damage tv

Helpful?1RMTE3JL1NV513893753801
reply from Samsung

Hi Victor,<br /><br />I&#39;m very sorry to hear that your DU7200 TV was delivered damaged. If you have not already done so, I recommend reaching out to your local Sam&#39;s Club for more assistance. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor

Mar 31, 2025
Diana
5 out of 5 stars review

Verified Purchase

Smart TV

Excellent product

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Apr 3, 2025
MzLynz
2 out of 5 stars review

Verified Purchase

Samsung 85"

Good for the price

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reply from Samsung

Hi MzLynz,<br /><br />Thank you for purchasing Samsung’s Crystal UHD 4K DU7200 Smart TV, allowing you to watch your favorite content as it was meant to be viewed, in dazzling 4K. If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Dec 17, 2024
Ruth Fish
5 out of 5 stars review

Verified Purchase

Samsung 85” crystal UHD

Great Television.

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Sep 5, 2024
RTM
5 out of 5 stars review

Verified Purchase

Amazing TV

Beautiful TV

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Oct 17, 2024
AirG
1 out of 5 stars review

Stopped Working After 45 Days

Bought this product on September 1 and it has stopped working. TV will not power on and the standby light blinks red off/on with a clicking sound. I contacted Samsung Product Support and the app told me an appointment was available 5 days later. Next morning I'm contacted by the service center, the soonest appointment is 2 weeks away. Only one service center in Raleigh--NONE in Charlotte area. I have had the TV for 45 days so it is covered under warranty, but this shouldn't have happened. It's an 85 inch TV, it's not like we can easily take it off the wall and return it to Sam's Club. The box is gone and everything.

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reply from Samsung

Hi AirG,<br /><br />I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Dec 22, 2024
Mickey
3 out of 5 stars review

Verified Purchase

Not 100 % satistfied

Its allright not too clear pic and its not show all 85inch screen time on everything

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reply from Samsung

Hi Mickey,<br /><br />Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen. <br /><br />Here are some tips to help improve picture clarity:<br /><br />1) HDMI cables are recommended for optimal HD viewing. <br />2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box. <br />3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.<br />4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings &gt; All Settings&gt; Picture &gt; Expert Settings<br />5) Choose a Picture Mode by going to Settings &gt; All Settings&gt; Picture &gt; Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.<br /><br />Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Jan 4, 2025
Diane
5 out of 5 stars review

Verified Purchase

Nice TV

Great price. Great picture.

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Aug 16, 2024
Mark
1 out of 5 stars review

Verified Purchase

Poor Shipping

Shipped to wrong address, late, received destroyed

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reply from Samsung

Hi Mark,<br /><br />We appreciate you sharing your shipping experience through Sam&#39;s Club. I recommend reaching out to your local store to assist you with a resolution. <br /><br />If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor

Oct 1, 2024
Disappointed
1 out of 5 stars review

Verified Purchase

Delivered damaged

Item was delivered with a cracked screen

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reply from Samsung

Hi Disappointed,<br /><br />I&#39;m very sorry your DU7200 TV was delivered damaged. Please reach out to your local Sam&#39;s Club to assist you with a replacement. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor