Hi Victor,<br /><br />I&#39;m very sorry to hear that your DU7200 TV was delivered damaged. If you have not already done so, I recommend reaching out to your local Sam&#39;s Club for more assistance. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor

Hi MzLynz,<br /><br />Thank you for purchasing Samsung’s Crystal UHD 4K DU7200 Smart TV, allowing you to watch your favorite content as it was meant to be viewed, in dazzling 4K. If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi AirG,<br /><br />I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi Mickey,<br /><br />Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen. <br /><br />Here are some tips to help improve picture clarity:<br /><br />1) HDMI cables are recommended for optimal HD viewing. <br />2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box. <br />3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.<br />4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings &gt; All Settings&gt; Picture &gt; Expert Settings<br />5) Choose a Picture Mode by going to Settings &gt; All Settings&gt; Picture &gt; Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.<br /><br />Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi Mark,<br /><br />We appreciate you sharing your shipping experience through Sam&#39;s Club. I recommend reaching out to your local store to assist you with a resolution. <br /><br />If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor

Hi Disappointed,<br /><br />I&#39;m very sorry your DU7200 TV was delivered damaged. Please reach out to your local Sam&#39;s Club to assist you with a replacement. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor