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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars
1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 11-20 of 965 reviews
Aug 27, 2024
Reviewer name: Kc
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Poor remote

The remote is poor we use the one from our old tv. Much more adult friendly and not so miniture

Helpful?39HMRPI2C1I113892053645
Oct 6, 2024
Reviewer name: Rodney
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Broken when unboxed.

Screen was shattered. I will be returning when it stops raining.

Helpful?39HMRPI2C1I113892053645
reply from Samsung

Hi Rodney,I'm very sorry that your TV was broken upon unboxing. Please reach out to Sam's Club Customer Service if you have any issues returning your item. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~Samsung Advisor

Apr 14, 2026
Reviewer name: DeepInYouu
5 out of 5 stars
5 out of 5 stars review

Smart thing

Smart thing user-friendly easy to set up with QR code

Review from Samsung US
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Aug 22, 2025
Reviewer name: Morgin
4 out of 5 stars
4 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] There was not an option for my model tv. UN55DU7200DXZA

Review from Samsung US
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Apr 19, 2025
Reviewer name: Pammy
4 out of 5 stars
4 out of 5 stars review

Great picture. The controller is a little hard to.

Bought this a few months ago and we have an irritating issue with the tv. While watching the tv all of a sudden the whole screen goes black. It’s like a black out. This doesn’t happen to any other tv in the house. Otherwise the picture is beautiful. Too late to take it back to Cocsco.

Review from Samsung US
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Feb 20, 2025
Reviewer name: Jollyranchess
4 out of 5 stars
4 out of 5 stars review

Great TV. Terrible remote.

I have been on the hunt for a new tv for quite some time to replace an older Samsung in my bedroom. This tv won me over as it has the ability for the legs to be installed for either a wide or narrow base. TV takes a little getting use to in terms of navigation, but once you get the hang of it, it’s smooth sailing. The tv quality is amazing and so is the sound The quality of the supplied remote is sub par at best. Honestly Samsung, I was disappointed that this was the best you could do for such a nice tv. I’m grateful that the SmartThings App is an option as I use it more the remote. The built in apps are great and it makes watching your streaming shows easy. Overall I’m a satisfied consumer.

Review from Samsung US
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Feb 20, 2025
Reviewer name: marki5252
4 out of 5 stars
4 out of 5 stars review

Good value

Needed an inexpensive larger TV for our bedroom so I would be able to read the captions and this TV worked well. The only thing that would be better is the stand. Instead of the stands being at the edge of TV, prefer a stand at the center so it's easier to place on our dresser. But for the size and price, this will have to do for now.

Review from Samsung US
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Feb 21, 2025
Reviewer name: noteableburn
3 out of 5 stars
3 out of 5 stars review

Not that happy with this tv.

We've always liked Samsung products. This time, we bought a 65 inch crystal screen tv. The picture is great. However, the sound has to be turned up high (35-50, or more) to comfortably listen to. Movies are much worse. I learned that the volume limit is 100. We've had in the high 80s for movies. I'm very disappointed in this aspect.

Review from Samsung US
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reply from Samsung Advisor

Hi noteableburn, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Feb 20, 2025
Reviewer name: pdel
4 out of 5 stars
4 out of 5 stars review

Good economy TV with flaws.

Picture is excellent, but much else is ill-designed and not intuitive. I have to use my Roku for streaming channels like Britbox that aren’t included in Samsung’s array of streamers. Finding Roku on the screen is often close to impossible, more trial-and-error than practical.

Review from Samsung US
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Feb 5, 2025
Reviewer name: SAMSUNG FAN
5 out of 5 stars
5 out of 5 stars review

Love my smart tv

Love the HD images and all features that Samsung had put into the tv. For me. The only downside is the remote control that doesn't have traditional bottoms and makes some of my household members frustrated. Always need to go to rescue them when they are looking to change channels or deal with tv volume 🤔

Review from Samsung US
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