The mattress was not comfortable. It felt like sleeping on a bunch of pillows stuffed inside a casing. Lumpy and no support. I love Sam’s but had to return this. The only requirement for the return to store was to wrap in plastic. Easy return no questions or hassle.

I purchased this mattress quickly online without spending much time reading its description. Just a lot of satisfied comments and an attractive price. If I had known it was a "bed in a box" I probably would have passed it over in favor of a traditional mattress. When it arrived, I was surprised and nearly returned it without opening the box, but after rereading a lot of happy online comments, I decided to give it a try. This is the most comfortable mattress I have ever owned and I look forward to many happy years with it.

Mattress is very comfortable - softer top with firm support. A high quality mattress that doesn't break the bank. It was easy transport since it comes in a box. Be sure to have the box spring/platform bed ready for the mattress because once you unravel and cut open the plastic it is heavy and harder to move around then when in a box :)

Got this for my child’s first big kid bed. It’s super plush, very comfortable and almost puts my $3000 mattress to shame. I haven’t slept all night on it but did sneak a quick nap (unintentionally) and it was great! Definitely a steal when lining up against other brands and was able to take home the same day, didn’t have to wait for shipping from other brands.

When laying anywhere in the center of the bed it feels great. Not too firm, not too soft but dont try sitting on the edge or especially the corners of the bed, you will sink down and eventually slide off the bed. This would be somthing that I could overlook but I bought it for when my grandmas visit and they like to sit on the edge of the bed. This would not be safe for them. On top of that, the store wouldnt let me exchange it because i had discaeded the box it came rilled up in. It's not like you can put it vack in there! I had proof of purchase. So now, im stuck with it.

My daughter got this bed recently and loves it. I bought it for my spare room and my brother-in law who is a big guy, has been staying in there, also loves it. Now I'm buying a full size for the other spare bed. I'll see what my guests say when they come to visit.

Sooo, we have had a 20 year old mattress that we bought used because we were on a very tight budget back then. I was debating on whether to buy a nice used mattress for a couple hundred or a “mattress in a box”. My husband talked me out of it after the whole, “what if there are bedbugs in it “ conversation. UGH!! Honestly, we had a bad experience buying a mattress in a box from another site and after only 6 months, it left a “body print” in the mattress. So needless to say, I was weary about buying one. But I checked the reviews and couldn’t believe the positive feedback on this one! We have slept on this Queen-sized mattress for 2 nights and it is a game changer! We bought the firm one on sale for $299. It supports you so well and you can sit on the edge of your bed without falling off. My husband has not slept in our bed in 2 years because of peripheral neuropathy pain. He slept in it last night and loved it. A little side note. Do what the directions tell you to do. When you open it, let it sit flat for at least 48 HOURS! Do not try it out or it will warp it. We let ours sit for 72 hours just in case. All in all, I have zero regret for spending $300 on this. It was definitely worth every penny! On a side note, we had bought the twin-sized version of this one for our son’s loft bed and he loves his. It is a medium firm.

I bought this mattress for my second bedroom. The head and foot have a dip! The mattress never fully filled out. It’s been several weeks, and this mattress is such a disappointment. I bought the same mattress in a king size, and it is wonderful. I don’t have any way to return since it’s been opened. I don’t even know what to do

Bought this bed because of the mostly good reviews, but honestly none of them ever mentioned weight and how it felt for bigger people. Do NOT buy this bed if you’re overweight or on the bigger side. You’ll sink right into it. It’s not firm in the slightest for someone oversized, and you’ll have a hard time getting out of it. I started noticing it dent in the middle right away, which sucked for me cause I’m a stomach sleeper. Plan to return it as soon as I find a more suitable bed for myself.

I recently purchased a mattress from the Thornton, Colorado Sam’s Club using the Scan & Go feature, and my experience has been very disappointing. When I received the mattress, I realized it appeared to have been used. As someone with a disability, I cannot physically return the item due to its weight, so I contacted customer service for assistance. Despite explaining my situation, my case was closed without resolution, and I have yet to receive a refund or replacement. This has left me frustrated and feeling undervalued as a loyal member. The mattress itself is not what I expected in terms of quality. It did not feel new and had visible signs of prior use. I hope Sam’s Club improves its quality control and customer service to better support members like me in the future.