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Customer reviews for Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,453 ratings1,569 reviews
  1. 5 stars70% (2,400)
  2. 4 stars12% (423)
  3. 3 stars6% (217)
  4. 2 stars4% (131)
  5. 1 star8% (282)
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Showing 1-10 of 1,569 reviews
Aug 3, 2026
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

MATTRESS FROM WITHIN a BOX

Verrrrrrryyyyy Comfortable. I lay down and fall asleep within moments. Know nothing till next morning. Reasonably priced for an excellent night's sleep

Helpful?2KZ9C46TI1Q813891763819
May 8, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Well worth the money!

I have had a bad bad for years. I bought this bed from her daughter several years ago and slept down at once and had the best night sleep. When I needed a new bed I knew I was gonna buy this one.

Helpful?2KZ9C46TI1Q813891763819
Oct 29, 2025
Reviewer name: Kat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

this mattress is high-quality and extremely comfortable and a great price. I even got up to the register and it was another $75 off as I could not believe it! I have a nectar mattress at home which I absolutely love but the quality of this is very comparable! For a third of the prize. Highly recommend

Helpful?2KZ9C46TI1Q813891763819
Aug 23, 2026
Reviewer name: Murray
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Customer Service??

I purchased this mattress for my daughter's new apartment. She says the mattress sleeps great; unfortunately, when we unboxed it, we found a stain on the bottom. Obviously, we could not box the mattress back up and return it to the store. So I went to the store and asked for a credit back. I was told they couldn't do that because they could return the mattress to the company and receive a full credit. I have been a member since 2009, and I have never had a problem with customer service at Sam's. So I tried my luck online and chatted with two different representatives who promised to send me a $ 30 Sam's Cash for all my trouble, but the transaction was canceled twice. I remain a loyal member, but I no longer have the same confidence in Sam's and the Member's Mark brand.

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Nov 8, 2025
Reviewer name: Sk
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good If you are less than 100 lbs.

Bought this for my 2 years old. Toddlers need medium firm for their spine development. I waited 3 days to fully expand but It was still soft. It is softer than soft mattress. I am 240 lbs and when I sit side of the mattress I drowned all the way down to box spring. It is still okay for my 2 years old because she is only 35 lb but If we want to sit on it for putting her to sleep It is really annoying. So I returned and got the one with springs. My 3 stars goes to Sam’s club customer service.

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Jan 18, 2026
Reviewer name: MZ
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good but not for couples

My whole family has these mattresses and I love them for my kids. But unfortunately for my husband and I we just sank in. My husband is 6ft 200lbs and it felt like he sank to the bottom of the mattress. We had to return it for a hybrid.

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Jun 19, 2026
Reviewer name: Kevin Kuykendall
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Complaint with Sam’s Club Artificial Intel support

The AI system online support is super flawed and very frustrating. I love Sam’s Club for the most part, but the AI online bot ordered me the wrong mattress TWICE and then they were supposed to pick up these two mattresses that I still have them. No one came to pick them up! NOT a good artificial intelligence support. AI is scripted, sends you in circles, and doesn’t listen to a real person’s need. I still have these two mattresses, paid for them, and it is a huge time waster. I almost cancelled my account over this.

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May 26, 2026
Reviewer name: Min
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too hard

This matters wasn’t very good. It was way too firm even though it said medium firmness. It was like a rock. Caused awful back pain and the fumes that came off of it were horrendous.

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Oct 31, 2025
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

False advertisement very deceptive on twin mattres

The 12 inch twin mattress that I purchased at Sam’s Clubis false advertisement the box said it was a 12 inch mattress and it is not it’s 10 1/2 very disappointed. I am 65 and a widow. I cannot afford to hire someone and rent a truck to return it so I’m stuck with it. Mattresses in the spare room and I have one it says got it for 10 days and it’s still not inches 10 1/2.

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Aug 27, 2026
Reviewer name: Sheila
1 out of 5 stars
1 out of 5 stars review

Horrible matter! Too soft and not firm at all!

Don't buy this! It's not a firm mattress, but one that is horribly soft. If you try to return it and ask for a pickup, you get the run around on the phone telling you that a carrier will call to schedule a pick up (they never did). I contacted support 5 times! They keep telling me to wait 48-72 hours for a carrier to contact me. I complained to Sam's Club service desk and they just told me to contact the 800 number. I'm never ever buying any large ticket items that is delivered to my house ever again

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