Sleeping in this bed felt like lying in quick sand. When you first sit or lie on it you think it feels firm but plush but then you continue to sink in further and further to where it's hard to move from one position to another. I hated this bed, I literally felt claustrophobic trying to move around in on this mattress.

Bought two of these for our guest room and the guests were very pleased, even after multiple night’s sleep. We ordered the Ultra Plush version and were worried they might be too soft, but not at all. Very supportive. Excellent beds for the price. Plus the twin-XL makes a King size, if we elect to attach two frames together.

You will be hard pressed to find a better value for a mattress in this price point. We bought this as a guest room mattress, but ended up needing to use it ourselves for a few weeks and were very happy with the comfort and support it provided. It's not too firm, nor too soft - a solid medium support mattress. Highly recommend whether you're looking for your every day mattress or a place for guests to lay their heads.

Member's Mark Hotel Premier Collection 12" Queen Mattress. Picked up at store, was in a box wrapped in plastic. Did not notice any smell and it unfolded quickly without any curling of sides. My teen boy is using this mattress without a box spring and he says it is awesome and comfortable. Price and width was a selling point for us.

This indicates is medium firm but is by far the softest mattress I've ever had. I need a much firmer one. It also had lumps from not evenly expanding. I need to return it. Unfortunately, since I picked up in store instead of ordering online, I need to return it to the store. (The store was extremely rude when I asked about options.) One gal on phone told me to 'just roll it back up'... guessing she doesn't understand how these work :)

Need help, FedEx did not deliver because they said it was damaged. Both FedEx AND Sams club have been INVESTIGATING for 3 weeks. Please can I have my 400 bucks back or another mattress! I need this for next weekend. It has been a month since they took my money.

This bed is amazing! I was skeptical of a bed in the box but the price point was really good so I got it for the guest bedroom. I tried it out and after two night I swapped it out with my traditional mattress in my room. Way more. Comfortable and forgiving than the traditional mattress with a foam cover!

Great mattress, first time on anything before with springs. 2 back surgeries and 5 mattresses later, THIS one is letting me get some sleep finally. I don't know who the people are that read this , but if you have back problems, this one so far has done a good job.

I gave it a 4 because the sheets will not stay on the corners. I am not a bad sleeper by any stretch. I used to go to sleep and the other side of the bed would still be perfect. Now for some reason the corner always come unfasten. It arrived compressed, once you cut the plastic, it expands. Place it on the frame before removing the plastic. That is my only complaint is about the corner, other than that it is perfect.

This is a really nice mattress. It's the queen medium version. I was able to pick it up the same day I ordered it. As a person born the middle of last century, I was able to get the box out of the car and into the bedroom without too much trouble. Getting the box on the bed & the mattress out of the box was more challenging by myself. I was so tired after that, that I just went ahead & very very carefully cut thru the wrapping. The mattress popped right out & started expanding right away. It was easy to turn & position the mattress. As others mentioned, it does smell at first, I left my air filter for 3 days before I used it. As an asthmatic, I was just being cautious. I have the medium version and it is not overly soft, it is not as soft as what I used to have. I love it. There is just enough softness to be very comfortable and firm enough that I slept thru the night. I love it. I do have a fluffy mattress cover on it since I have an elderly cat that sleeps on the bed too. Getting in & out of the bed is easy & being able to easily scoot to the middle is really easy & nice. I would love to see how it was squished, rolled, wrapped & stuffed in the box. My only problem is getting rid of the old mattress.