Since 1900 Gillette has been proud to offer revolutionary products whose quality we stand behind. The Heated razor has both a money back guarantee and a 1 year warranty. If at any time you feel your heated razor is not performing normally we hope you will let us know!

I’m truly sorry to hear about your experience with the Heated Razor Starter Kit by GilletteLabs. We take great pride in the quality of our products, and it’s disheartening to learn that we didn’t meet your expectations this time. Please know that your satisfaction is important to us. We genuinely want to make this right for you. If you could give us a call at 1-800-GILLETTE, we’d be more than happy to discuss your concerns and find a solution that works for you. Thank you for your understanding!

We want you to have a great experience with every Gillette product Arnie. You are slightly past your warranty date but we might still be able to help. If you have a moment give us a call at 800-445-5388. We have a great team of agents that will do their best to assist you with this issue.

With the recent upgrades to our website, we'd want you to access your service with ease and get your blades when you expect them. If ever you have trouble accessing your account, simply use the "Forgot Password" button from your login page. Once you use the password reset link we provide, you'll be able to resume your account. Keep in mind, we always send an email 10 days before an order ships or if there is ever an issue with your account. If you have more questions about your service, feel free to call our Web Team at (800) 445-5388.

We would want our Heated Razor to work as expected for you and your dad. The charge for this innovative product should last approximately 15 to 18 minutes. For best results, store your handle on its charging base at all times to make sure it's fully charged. If you'd like to tell us more about your experience, feel very welcome to call our Product Specialists at (800) 445-5388, when you get a moment.

We're sorry to hear this. Please be assured that we thoroughly test our products to ensure they meet our high quality standards, and this isn't what we'd expect to happen. In case this helps, a full charge takes about 6 hours and provides 15-18 minutes of heat. If your razor is no longer charging, can you give us a call at (800) 445-5388? We'd like to learn more and see how we can help.