We always strive for customer satisfaction, Frannie. Should you require assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146845706, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, We care about the cooktop's exterior finish. Let's share with you some proper cleaning tips. Kindly visit the link below for the stovetop cleaning instructions. Also, please watch the video and click the hyperlink about using the "Correct type of cookware." Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146255742, to help our team pull up your information. Have a great day! ^Chrystel