Thank you for getting in touch about our Head and Shoulders Scalp Restore Shampoo with Tea Tree and Eucalyptus. We're sorry if the product wasn't as you expected. Outside of us adding Eucalyptus to the product, there hasn't been any recent changes. Our products go through many quality checks so they can reach you in the best of conditions. Because of this, your report has been unexpected but rest assured that we are reporting this to our Quality Assurance team. We'd be more than happy to assist you further. Please give us a call at (800) 723-9569 or send us an email through our Contact Us Page so we may do so.

Thank you for your feedback on Head and Shoulder Scalp Restore Shampoo. We are sorry to hear about your recent experience. We want you to know we have strict quality controls in place, so it&#39;s unusual for a package to leave our plant without the proper amount of product in it.  We fill our bottles by weight, not volume, to ensure you receive  the exact amount we advertise on the package.  With that said, we do leave a bit of empty space at the top of each bottle.  Industry standards require all shampoo and conditioner bottles leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport.  We value your loyalty and your input. We will pass your comments along to the Quality Assurance Team. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance. <br />