Thank you for your feedback on Head and Shoulder Scalp Restore Shampoo. We are sorry to hear about your recent experience. We want you to know we have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. We fill our bottles by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of empty space at the top of each bottle. Industry standards require all shampoo and conditioner bottles leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport. We value your loyalty and your input. We will pass your comments along to the Quality Assurance Team. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance.

Thank you for taking the time to review our Head & Shoulders Scalp Restore Shampoo. We're sorry to hear you didn't like the aroma and that it seemed to leave your hair dry. Please understand that this is not the experience we want you to have, and we will share this report with our Quality Assurance team. This is typically caused by using the incorrect product for your hair type. If your hair is not properly conditioned, it may appear frizzy or dry. We recommend that you use one of our products with a higher conditioning level, such as our Bare Collection Soothing Hydration, or a richer conditioner. You can also try utilizing a conditioning treatment 2 or 3 times a week. There is also the option of using a leave-in conditioner instead of one you rinse out. You should also leave the conditioner on for up to 5 minutes and use more conditioner on the ends of your hair, which does not get enough of the natural oils from your scalp. If you have any questions or would like help finding the right products for your needs, please contact us at (800) 723-9569 or through our website's Contact Us page.

Thank you for getting in touch about our Head and Shoulders Scalp Restore Shampoo with Tea Tree and Eucalyptus. We're sorry if the product wasn't as you expected. Outside of us adding Eucalyptus to the product, there hasn't been any recent changes. Our products go through many quality checks so they can reach you in the best of conditions. Because of this, your report has been unexpected but rest assured that we are reporting this to our Quality Assurance team. We'd be more than happy to assist you further. Please give us a call at (800) 723-9569 or send us an email through our Contact Us Page so we may do so.

Thank you for reaching out regarding Head & Shoulders Scalp Restore Shampoo. We are sorry to hear you were disappointed with your recent purchase. Please know all of our products undergo rigorous quality checks to ensure they reach you in the best condition. What you’ve described is not something we would expect to hear. We will certainly share your comments with our Quality Assurance Team. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance.