Thank you for your feedback on Head & Shoulders Scalp Restore Shampoo. We are sorry to hear about your experience. Your report is unexpected and we will share your comments with our Health & Safety Team. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Our team would like to learn more about your experience. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance.

Thank you for taking the time to review our Head & Shoulders Scalp Restore Shampoo. We're sorry to hear you didn't like the aroma and that it seemed to leave your hair dry. Please understand that this is not the experience we want you to have, and we will share this report with our Quality Assurance team. This is typically caused by using the incorrect product for your hair type. If your hair is not properly conditioned, it may appear frizzy or dry. We recommend that you use one of our products with a higher conditioning level, such as our Bare Collection Soothing Hydration, or a richer conditioner. You can also try utilizing a conditioning treatment 2 or 3 times a week. There is also the option of using a leave-in conditioner instead of one you rinse out. You should also leave the conditioner on for up to 5 minutes and use more conditioner on the ends of your hair, which does not get enough of the natural oils from your scalp. If you have any questions or would like help finding the right products for your needs, please contact us at (800) 723-9569 or through our website's Contact Us page.

Thank you for reaching out regarding Head & Shoulders Scalp Restore Shampoo. We are sorry to hear you were disappointed with your recent purchase. Please know all of our products undergo rigorous quality checks to ensure they reach you in the best condition. What you’ve described is not something we would expect to hear. We will certainly share your comments with our Quality Assurance Team. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance.