Thank you for reaching out regarding Head & Shoulders Scalp Restore Shampoo. We are sorry to hear you were disappointed with your recent purchase. Please know all of our products undergo rigorous quality checks to ensure they reach you in the best condition. What you’ve described is not something we would expect to hear. We will certainly share your comments with our Quality Assurance Team. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance.

Thank you for your feedback on Head & Shoulders Scalp Restore Shampoo. We are sorry to hear you were dissatisfied with your recent purchase. We are sorry to hear that you haven't experienced the desired relief from flaking, itching, and dandruff.  We understand how frustrating this can be, and we want to help resolve this issue for you. Dandruff and itching are typically caused by a specific microbe on the scalp. While everyone has this microbe, about half of us have a sensitivity to it, leading to irritation, flaking, and redness. To effectively control these symptoms, it's crucial to use Head & Shoulders a minimum of 2 days a week for at least 6 weeks. For optimal results, we recommend using it every time you shampoo. For long-term efficacy, we recommend using Head & Shoulders shampoo every time you wash your hair. It's important to continue using the product even after your symptoms have disappeared to ensure a dandruff and itch-free scalp. We assure you that your feedback is important to us, and we will report your experience to the Head & Shoulders team. Please feel free to call us at (800) 723-9569 or reach out through our Contact Us page for further assistance.