Thank you for your feedback on Head and Shoulder Scalp Restore Shampoo. We are sorry to hear about your recent experience. We want you to know we have strict quality controls in place, so it&#39;s unusual for a package to leave our plant without the proper amount of product in it.  We fill our bottles by weight, not volume, to ensure you receive  the exact amount we advertise on the package.  With that said, we do leave a bit of empty space at the top of each bottle.  Industry standards require all shampoo and conditioner bottles leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport.  We value your loyalty and your input. We will pass your comments along to the Quality Assurance Team. Please feel free to call us at (800) 723-9569 or email us through our Contact Us page for further assistance. <br />

Thank you for reaching out about our Head and Shoulders Scalp Restore Shampoo. Your loyalty to our product has been more than appreciated and we are so sorry to hear of your more recent experience. What you have shared with us has been so unexpected and we want you to know that we will address this with the rest of our team. Regarding the build-up on your scalp, it sounds like there is too much product being used and you&#39;re having a hard time getting it rinsed out. For a better experience, consider using less than you normally would and rinsing your scalp to ensure all product is removed. If your scalp still feels heavy with build-up, it&#39;s a chance that the product is just too rich for your hair type and you may need to try a less hydrating shampoo. We would like to assist you further. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for reaching out about our Head and Shoulders Scalp Restore Shampoo with Tea Tree and Eucalyptus. It's disappointing to hear that the product's scent has become too strong for you and would like to deeply apologize if you experienced any symptoms to your body. This isn't something we would expect to happen and we understand how it can be very upsetting. So we can be sure that your comments get the attention they deserve, we'd like to collect some additional information. You can be sure that every detail shared will be reported to our Health and Safety Team and the rest of our Head and Shoulders Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. We'd like to gather more information about your experience so please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.