Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

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4.6 out of 5 stars

stars5,474 ratings1,564 reviews

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Showing 841-850 of 1,564 reviews

Sep 3, 2021

joe tx

4 out of 5 stars review

The new style looks good

The new style looks good but the size seems not right. The Size M now is smaller than the previous Size S/M.

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Mar 20, 2022

Shirley

5 out of 5 stars review

Verified Purchase

members mark vs depends my rate is exceptional

The members mark underwear for women i rate the the same as depends only difference they are cheaper

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Jun 23, 2021

Ana

3 out of 5 stars review

Too small!

Previously, I purchased small/medium size. I bought medium. These which I believe replaced others are extremely tight.

Helpful?

reply from Consumer Relations

Good Afternoon Ana. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. I suggest that you try the next size up. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 15, 2021

Lisa

3 out of 5 stars review

New ones are the worst.

I have been using these for my 72 year old mom for 3 years. The new diapers are the worst. They don't hold and they are so baggy.. disgusting...

Helpful?

reply from Consumer Relations

Hi Lisa. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 22, 2021

Nancy

1 out of 5 stars review

Bring Back the Old Ones

These do not provide total protection, nor is the sizing accurate. Bring back the old style which offered better protection and a better fit.

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reply from Consumer Relations

Hi Nancy. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 9, 2021

1 out of 5 stars review

they should leave a good thing alone

liked old fit and design and protection much better..feel like i'm wearing thongs. item shredding onto clothes

Helpful?

reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 4, 2021

Melissa

3 out of 5 stars review

Hate the new ones

My grandma LOVED the old ones and the new ones sizing is horrible and dont work as well, please bring them back!!!!!

Helpful?

reply from Consumer Relations

Hi Melissa. Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 6, 2021

Lucy

1 out of 5 stars review

Go back to the beige ones

Not happy with the new pink one's smaller & fit different Please change back even if you have to charge more

Helpful?

reply from Consumer Relations

Hi Lucy! Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 2, 2021

evie

1 out of 5 stars review

please bring back the original product

This is too thin doesn’t absorb as much caretakers had a great thing going with the original product

Helpful?

reply from Consumer Relations

Good Afternoon Evie. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Oct 16, 2021

m303

1 out of 5 stars review

Bad size change

Designed by a designer, not a wearer! Old S-M was fine, comfortable fit. New M is so tight it makes my skin erupt in itches!

Helpful?

reply from Consumer Relations

Thank you for your feedback. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.