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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,521 ratings1,572 reviews
  1. 5 stars80% (4,394)
  2. 4 stars11% (612)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 841-850 of 1,572 reviews
Jul 3, 2021
LAE
2 out of 5 stars review

Size change in new product.

Size Small is now way too small. Size change is drastic and won’t fit my daughter. I liked the new smaller box but not the product.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon lae. Thank you for your feedback. I recommend trying the new Women’s Medium which fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your daughter.

Sep 22, 2021
Nancy
1 out of 5 stars review

Bring Back the Old Ones

These do not provide total protection, nor is the sizing accurate. Bring back the old style which offered better protection and a better fit.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Nancy. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 3, 2021
joe tx
4 out of 5 stars review

The new style looks good

The new style looks good but the size seems not right. The Size M now is smaller than the previous Size S/M.

Helpful?5GU7CLX9CFHV13890762616
Sep 9, 2021
me
1 out of 5 stars review

they should leave a good thing alone

liked old fit and design and protection much better..feel like i'm wearing thongs. item shredding onto clothes

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jun 23, 2021
Ana
3 out of 5 stars review

Too small!

Previously, I purchased small/medium size. I bought medium. These which I believe replaced others are extremely tight.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon Ana. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. I suggest that you try the next size up. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Mar 20, 2022
Shirley
5 out of 5 stars review

Verified Purchase

members mark vs depends my rate is exceptional

The members mark underwear for women i rate the the same as depends only difference they are cheaper

Helpful?5GU7CLX9CFHV13890762616
Jul 2, 2021
evie
1 out of 5 stars review

please bring back the original product

This is too thin doesn’t absorb as much caretakers had a great thing going with the original product

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon Evie. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Oct 4, 2021
Melissa
3 out of 5 stars review

Hate the new ones

My grandma LOVED the old ones and the new ones sizing is horrible and dont work as well, please bring them back!!!!!

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Melissa. Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 6, 2021
Lucy
1 out of 5 stars review

Go back to the beige ones

Not happy with the new pink one's smaller & fit different Please change back even if you have to charge more

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Lucy! Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 14, 2022
GG
1 out of 5 stars review

Unfortunately different

I used to buy these for my grandmother all the time, but unfortunately, they are different now and no long are as reliable as they used to be.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. Please call our customer service line at 888-301-0332 so that we may learn more about the issues your grandmother is experiencing. We are happy to assist and promise to refund or replace any item you find unsatisfactory.