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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 11-20 of 205 reviews
Apr 17, 2026
Reviewer name: Love2shop
5 out of 5 stars
5 out of 5 stars review

Cool, Comfortable and Great Value !

I am extremely happy with this Member’s Mark Hotel Premier Collection mattress. From the very first night, I noticed a big difference in comfort and support. The hybrid design really gives you the best of both worlds—the memory foam layers feel soft and contour nicely, while the pocket coils provide excellent support and keep everything feeling stable. One of my favorite features is how cool it sleeps. The cooling cover and gel memory foam really seem to work—I don’t wake up overheated like I have with other mattresses. It’s a great balance of softness and firmness (I’d say true medium), which works well whether you sleep on your back or side. Setup was simple, and the quality feels impressive for the price. It honestly has that “hotel bed” feel right at home. If you’re looking for a comfortable, supportive, and cooling mattress without spending a fortune, this is a fantastic choice. Highly recommend!

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Apr 21, 2026
Reviewer name: Lesaluv
5 out of 5 stars
5 out of 5 stars review

Great option and best of both worlds! Heavy lift!

Thos mattress is great! I chose the hybrid because I've been sleeping on a memory foam mattress for a few years and it's starting to wear out. This one has memory foam and springs ans can be used with several types of bed frames ( I have a platform bed). It's pretty thick so i believe any sleeping style could find a good spot. You don't necessarily need a boxspring like a regular mattress so that saves you some money. Also, be ready for a 2 person lift.. it weighs over 100lbs!!!

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Apr 19, 2026
Reviewer name: Sue
5 out of 5 stars
5 out of 5 stars review

Classy, comfortable and well thought out.

I am absolutely amazed at the quality and extras of this mattress. It's always fun to watch one of these compacted mattresses spread itself out on your bed. Because this mattress has a foam top it does take a few days for the foam smell to dissipate. Once it has, you find the mattress to be extremely comfortable. The mattress also contains springs for better support, side handles for easy movement and a zip off top that can be machine washed. What you get is luxury and practicality. I have slept so well without any pressure points and I highly recommend this mattress.

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Apr 15, 2026
Reviewer name: Ddasan
5 out of 5 stars
5 out of 5 stars review

Real msdium softness

It came in a box, which was convenient for us to bring it in house, but much hearvier than it looked. As soon as opened it un sealed it, it became like normal matress with good height. It was true medium softness. I like soft, but my husband prefer a medium hardness. However, we both had a good night sleep the second night. First night was a little strange from our old 16 year mattress. One thing I didn't care for was odor from the mattress. I have it for about 6 days, it still there. Hopefully it will go away.

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Apr 15, 2026
Reviewer name: Mztnurse
5 out of 5 stars
5 out of 5 stars review

14 in hotel hybrid mattress

Night and Day Difference ​This mattress is an absolute game-changer for sleep quality. The 14-inch profile provides a premium, high-end feel, and the combination of support and plushness is perfect for relieving pressure points. ​Exceptional Comfort: The cooling cover and foam layers prevent overheating throughout the night. ​Solid Value: You get the quality of a boutique hotel mattress at a fraction of the cost. ​Great Support: It strikes the perfect balance—firm enough for back support but soft enough to feel like you're sinking into a cloud. ​It’s easily the best investment for a restful night's sleep! This is a great buy.

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Mar 16, 2026
Reviewer name: Texas Papaw
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great deal

The mattress was ready for use by the first night. After years on a firm Purple bed, this medium seems very soft but my wife loves it. I weigh 100 lb more than her. Overall it’s a high quality product at an excellent price.

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May 1, 2026
Reviewer name: Kelley
5 out of 5 stars
5 out of 5 stars review

Great cool mattress

Great mattress, but definitely need to find a way to get items(sheets and mattress pad) stay in place. Even in 100 degree weather it stays cool even during the day. Definitely enjoying the mattress. 👍

Incentivized Review
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Apr 27, 2026
Reviewer name: MommaBear
5 out of 5 stars
5 out of 5 stars review

No more sore back

Got this for my son who was sleeping on a very old mattress. He was waking up with a sore back most mornings. He slept better the very first night and his sore back is gone. Not too firm or soft - just right.

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Aug 15, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Disappointed

I really wanted to like this mattress. However, the mattress I purchased had a manufacturing defect and the top layer of foam extended over the bottom layer by approximately 5 inches, and there was no way to fix that. The inner fabric was also stuck to the compressed mattress which caused it to not expand properly and the cover hangs loosely off the edge. After reading several reviews of other people having similar issues, I've decided to shop elsewhere for my replacement. I purchased in-store and was told by customer service that I had to return the expanded, defective 125 lb mattress in store which I was unable to do. I escalated this and was able to get permission to have the mattress picked up from my home. It then took several additional days to speak to a scheduler and availability was a week out for pick up. The whole process has been rather frustrating.

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Oct 20, 2025
Reviewer name: Lee B
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Sciatic nerve relief

Would have rated the king size hybrid mattress a 5 star except 1) It has a "cigarettes smoke" like odor for a month or so once it is taken out of the plastic wrapping 2) The sheets easily slide off due to the mattress being compressed when laying on it. Otherwise I love it!!!

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