Horrible customer service logistics from Sams Club: Used cheapest FedEx LTL which is OUTSIDE doorstep delivery (not even inside) … didn't allow any reschedule … company didn't call ahead of time to advise on the way …. Etc. Think of it as FedEx Ground or worse …. And with a 125lb TV to move around. NOT what Sams Club says will be the delivery experience. 0 stars for Sams Club..

I did a lot of research before buying this TV, I thought based on all the reviews that this TV must be great! Not so fast! The remote for me is so aggravating, I would return the TV just for that reason, but this TV does not handle room lighting well at all. In dark room, this thing is the Bomb!, but i have pocket lights in my celling that causes a rainbow right accross the middle of my screen. Even my 5 year old has asked about the rainbow! My celling fan lights also make this TV glow! Overall, I love the picture in a dark room, but the aggravating dang remote and the rainbows on my screen are TV killers for me! I have had Sony in the past and neither the lights or the remote were a problem! I guess its back to Sony I go!

WOW! I like the picture better on this TV tan on my OLED TV. I asked AI what Large screen TV, 80" plus, under $2,000, would be best with my PS5 and Nintendo switch, and this TV eventually came out on top. Well worth the price. Very sharp and clear.

[This review was collected as part of a promotion.] I bought a smart TV - and finished the conversion from cable to streaming 10 months later; I liked it so much that when I replace older non-smart TV's a I a smilar butr smalller one for another room... At first I found all Apps available and fully functional (a little tricky to find) Only within the last week did I get my first disappointment - in and effort to avoid paying a large monthly amount for live streaming services I signed up for CNN full streaming - Only to realize that the App on my Samsung TV's do not support private CNN accounts - only linkage to another subscription for Streaming. In short the App on TV is outdated (it predates the concept Of CNN streaming). BIG Problem - I do not know who is responsible for making the missing upgrade? - CNN or Samsung?

I love Samsung. Yet, why is this TV DOA. so now I'm rethinking. I call Samsung .. NO HELP..Call Sams Club... NO HELP. Online is different entity than clib store. Therefore I must deal with local store i purchase.. They close at 8pm.. Also , now I have to rent another truck, repack this 85 inch screen, enjoy the customer service line, explain this TV that this recently purchased TV is Dead on Arrival. Why???. very disappointing.. quality control 😞

While this is a great TV and I'D recommend for the price, it has flaws. 1. The USB port stays powered on now instead of turning off when the TV is turned off. 2. The screen is soft and scratches too easily. 3. Volume profiles don't amplify voices enough. 4. Somewhat complicated menu navigation for some features. 5. Should have retained the automatic screensaver function like our older Samsung model had. 6. Since it is Wi-Fi connected to a home network, should be able to connect directly to networked phones and computers via Wi-FI. 7. Ports should be more accessible from one or both sides for easier access, like just a couple inches in from a side. 8. Maybe make frames available for purchase that owners can install themselves to make the TV look nicer, like art.

[This review was collected as part of a promotion.] The tv is great. Great picture and sound,but bu the only major problem is when switching from view to other. It sometimes it takes several seconds to not changing at all. And the voice assistance never works properly.

This was a birthday gift for my mom's 90th birthday and it has been a nightmare dealing with these inept companies. This TV was a piece of garbage that stopped working after 2 days. The so-called "Protection Plan" through Allstate is misleading at best. Tried to work with Cone Appliance who executes Samsung's manufacturer's warranty, but after not less than making 5 appointments, nothing has been accomplished. They made us wait around all day, then make excuses for why they fail to show-up, have delays, make repairs, or fulfill their promises. If they sold excuses, they would be rich. This has been going on for over 2.5 weeks now. Despite the issue being elevated to higher levels at Sam's Club, Allstate (Square Trade), Samsung, and Cone Appliance, the TV remains dead on the living room wall. A constant reminder of the failings of these companies. Next stop is the local consumer news desk and my lawyer's office to hold them responsible. If anyone has similar experiences, I encourage you to do the same.

SAM'S NEEDS TO DO BETTER WITH 3RD PARTY COMPANIES; Today, i called Sam's CS to share issues listed below in hopes they would look into this and make things right so the next Sam's customer would not have a similar experience. i wasn't asking for anything, just informing that this isn't Sam's standards. 1st rep offered an e-gift card after discussing issues, approval %26 hold time (30 minutes). was nice. then, sent me to his supervisor, Alyxus. apologized,was nice but nothing she could or would do to fix future delivery issues. said no gift card would be issued as rep spoke out of place (1st rep told me it was approved by his supervisor, she denied this). another 30 minutes with her! now, I'm annoyed as someone there was dishonest. was it the 1st rep or his supervisor? doesn't matter, NOW POOR CS! SAM'S, YOU NEED TO DO BETTER!! Delivery by Maersk did not live up to Sam's standard. 1. not able to track, just says out for delivery 2. called Maersk %23 to try to get a window for delivery..no human ever was reached, completely automated 3. 1 person on truck.. no way any 1 person could have lifted this..too big, bulky and heavy--could be a liability issue. stop cutting corners!! 4. before unloading off the truck, delivery guy asked my husband for signature on manifest. why? what if it was damaged? 5. delivery man asked my husband to push the lift button on truck to lower it to street..no big deal, but again, if we weren't home, how would lift gotten lowered? 6. again, a 2-person job to lift %26 carry this 85" tv up 2 steps and inside house. My husband, who recently had knee replacement surgery, offered and did help. again, what if we weren't here? it's the right thing to do. 7. no copy of manifest was given upon request. i added comments after reading his manifest and took picture. manifest instructions read "no scheduled call is required do not deliver early or late 30 minute pre-call is required no signature required can leave at door.." NONE OF THESE INSTRUCTIONS ARE FROM ME! why on God's green earth would a $2000 item clearly marked in a tv box be left without signature?? who comes up with these instructions and why aren't customers allowed to add any OR receive a window of delivery OR receive a call when on the way? delivery was received 6:44pm. guy left at 6:50pm. interesting enough, Maersk sent a text to me stating my delivery was at 2:50pm, 4 hours earlier! no it wasn't... why would they state that it was delivered 4 hours earlier when it wasn't? i have time Dated text from gate access when they entered my subdivision PLUS video footage of his arrival. i don't like dishonesty!!

This review is not part of a promotion and is therefore not biased. The TV is not that great, the picture is bright, but background items are not sharp. When watching a football game, the players outlines are not sharp as they are on my old TV. Vertical lines are wavy and the picture seems to fluctuate between sharp and blurry. My next TV will be an OLED. Another problem is Sam's delivery, it is the absolute worst. Waited 10 days for the TV and the day itis supposed to arrive I get an email (not a phone call) that the delivery will be tomorrow. I put away time for the delivery and now they want to deliver on a day I won't be home. After rescheduling, the TV arrived but instead of two people, there was only one, even though the ticket clearly stated, two man delivery in room of your choice.