We’re sorry to hear that our Total Control Litter didn’t work well for you. It’s disappointing to learn that the clumping and texture during scooping didn’t meet your needs, as that’s not the kind of performance we want for our customers. We’d like the chance to connect and learn more about your experience. Please give us a call at 800-325-9259 and bring up #260605-000099 so we can assist further. Talk soon. Jeffery from The Fresh Step Team

Steve, thank you for trying our Total Control Clumping Litter. We're sorry your cats didn't like it, and it didn't keep odors away. That sounds disappointing, and we want to help. Please call our team at 800-325-9259 and provide #800-325-9259. We hope to hear from you soon. Ashlee from The Fresh Step Team

We're so happy to see your post, and we’re pleased when we can offer products that are right for your furry family members! We’ll be passing along your praise to our hard-working team members. You’re the reason we’re here! Thanks for being a loyal part of our Fresh Step family. Shannon from The Fresh Step Team