Thanks for bringing this to our attention, Shane, and we're sorry about the dust you encountered while using our Total Control Scented Clumping Litter with Febreze. We hope you'll allow us to improve your experience by calling us at 800-325-9259 using #250103-000256. We're eager to receive your call. Alexandrea from The Fresh Step Team

Wow, 20 years is a long time, and we appreciate your loyalty. We're sorry to hear our Fresh Step Total Control litter would stick to the box, making cleaning and scooping difficult. Our team would like to speak with you further about this and asks that you give us a call at 800-325-9259 with #250513-000138. We hope you'll give us a call at your earliest convenience. John from The Fresh Step Team

We’re sorry to hear that our Total Control Litter didn’t work well for you. It’s disappointing to learn that the clumping and texture during scooping didn’t meet your needs, as that’s not the kind of performance we want for our customers. We’d like the chance to connect and learn more about your experience. Please give us a call at 800-325-9259 and bring up #260605-000099 so we can assist further. Talk soon. Jeffery from The Fresh Step Team