I purchased this for my 80+ age parents and had it shipped directly to them. Easy set up for them since they just had to open the box and let it expand overnight. My Mom said it keeps her cooler at night and my Dad sleeps all night. He used to wake up and move to his recliner! It was "different" from their pillow top mattress and took a couple nights to get used to since this is a gel memory foam, so doesn't have that "pillow" feeling, but after a couple of nights, they enjoy the support and comfort of the gel. At $499, this saved my parents a lot of money too. They were thinking they were going to have to spend over $1000 for this kind of comfort!

I have had major back problems for quite a while, and needed a new mattress. I did a lot of shopping around and when I saw this one go on sale I decided to try it. After the first night sleeping on my new mattress, I got up and actually had no back pain. Just hope this holds out like it has started. Love this mattress!

I purchased this mattress solely because of the rating it received from consumer reports (and the reasonable price). It is advertised as a 12” mattress, but mine is barely 10” after two weeks. I’m a side sleeper and it was way too firm for me, so I purchased a 3” memory foam topper. So far, after only two nights, It is much better, but I will reserve final evaluation for a month or so.

In store, presale ,the mattress was in a wheeled box with a handle for easy handling. I ordered on line and it was to be delivered i 3 weeks. the next week it was delivered in a non wheeled box. I flipped the box end to end like a workout video of a body builder flipping tractor tires up a stairs to my bedroom. No instructions on or in the box of how to unpack it, care for it or the warranty. We pulled it out of the box and carefully cut the plastic bag and it inflated... fully after 4 hours. No care instructions in the box. Sams referred me to Serta. Serta said Sams has the instructions. Sams sent me back to Serta. Serta said Elite Comfort Solutions ( the subcontractor that makes and ships the mattress) may be able to email me care instructions and warranty. No response from them. The mattress is firm and after a week developed swales on each side we sleep on.

This mattress is very comfortable. We bought the same one a few years ago, and it is still as comfortable as the first day we used it. We needed another for a guest room, so decided to purchase the same brand/style, since we have been so pleased with the first one. It was shipped in a tall box that had the mattress rolled inside, so it was relatively easy to move to the room. The mattress expanded to its full size over the next day or so.

We went to the store to shop mattresses to find out they do not carry Queen size in the store. They advised us to go on-line and order it. The mattress that we received has about a 6"-7" spot on the mattress that appears to be a wear mark right out of the box... Will it matter when the bed is made? No, just a bit disappointed that we have to take something that isn't perfect when we buy new and had to wait to get it...

This is the second Serta SleeptoGo we've bought. It is a very comfortable mattress, easy to get into the house with the box with the handles and wheels. BUT, it is not a true 12 Inch thick mattress, which is a little dissapointing.It measures at 11 inches. Would be getting 5 stars if measurements were accurate. Also noticed the cover is a little slack at the bottom corners on this second one, my first one is not slack like that. That leads me to believe they may have actually shortchanged the entire mattress, while leaving the cover the same size. Manufacturer would save a lot of money on a few inches of foam x thousands of mattresses. Still, a good value for the money and comparable to the Casper, which is twice as much money.

I purchased this mattress because a family member also purchased it and loved it. I have colorectal cancer and sleeping became difficult with the radiation and chemotherapy protocols used to treat my cancer. This mattress has been amazing in the comfort, support and coolness. I've seen more expensive mattress, but not better. This mattress has been much more than advertised. I'm very glad I purchased it.

This is a GREAT mattress! Can't believe the price. We are are 8 nights in and having some adjustment to the firm nature of this mattress coming from our saggy old mattress, but otherwise it is great. We had it shipped and it came earlier than it said. Getting it upstairs by myself was a haul, but unpackaging was easy! We let it lay in our bonus room for 4 days even though it seemed to expand almost immediately. I bought a 'cool' mattress pad for it becuase I was nervous about it being hot and actually ended up adding a blanket to our bed to stay warm. Heat was my biggest hesitation to going memory foam and that is not an issue.

VERY SATISFIED CUSTOMERS HERE!!! We recently bought an RV and the mattress that came with it was hard as a rock, and so uncomfortable. After researching mattresses we decided on this one, and we couldn't be happier. My wife used to wake me up with all the tossing and turning all night like she's in a kickboxing match, but now I don't feel a thing. If I could give it 10 stars I would.