My best experience with a mattress in a box! Had the mattress out of the box, on the foundation and plastic cut in 20 minutes. Slept comfortably the first night. If it expands anymore (there's still 24 hours to go), I may need a step stool to get in bed. Love this purchase.

This is so disappointed I purchased this Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress Just a few months ago I unpacked set up and left it alone till next day. It never occur to me to measure it, just two weeks ago my daughter came over telling me that she want it to buy one for her self. For my surprise I found out that the matters I purchased is NOT 12” is only 10” Very disappointed I paid for a 12” or 10” Photo not included because it keeps giving me a error message

I had a Serta mattress before and really liked it. We decided that it should be replaced so we looked for a similar one. This mattress is just like the old one, only new and fresh. We are able to sleep in comfort once again. I would recommend this mattress to all.

I was very skeptical about this mattress. Have been looking at similar products i.e. Purple, Nectar, etc. Seems the closest competitor for this level of quality and type was still close to twice (at old price) the price but now at this price, this thing is a "no brainer" It is on the firmer side (even for my big fine body 6'1" and 225) it was a little firmer than expected. Bad thing? Not really. The support really seems to be helping. Also noticed that wife who used to snore loud enough that the walking dead would knock on the door to inquire what was wrong now seems to sleep nearly silently. A very welcome side effect. So overall is it in the same league as say Purple, Nectar and all the high priced stuff? I think so. Is it one helluva deal? You bet!

We bought this in the summer after reading so many great reviews. It's such a hard mattress. And even after adding a $200 mattress topper, my husband and I wake up so sore. Not sure if I should contact Serta or Sam's Club for any kind of option.

Sams keeps deleting my reviews! Recieved a used mattress with head stain, butt dip, and flattened side. Was in an unmarked box and clear bag that was shrink wrapped Now have to rebox which is impossible to return via fedex, or gl to sams club store to return a 125# mattress.

We bought this mattress 3 months ago and have really tried to like it. My husband cant sit on the side of it without sliding off and hates it. And I have horrible difficulty turning from side to side while lying on it because I just sink into the bed and just this morning I couldnt even get out of bed without help from my husband. (Truth be told I am not a tiny woman, more like a 2xl, but I have never had this trouble with any mattress including cheap air mattresses.) So, we chatted online with Sams and they gave us a Sams/Serta number to call. We called and gave them all our information. Supposedly in a week or two someone will call us to arrange a pick up and then we have to call back with a pick up number and they will credit our account. Then we will move our 10 year old worn out mattress back to our room and maybe we will have an ok nights sleep until we can by a better one. What a hassle. I am not sure I like this whole bed in a box idea! Really not sure memory foam is all its cracked up to be. I think we will end up doing the old fashioned thing and go to a mattress store if and when Sams ever picks up this thing. So if you like a really super soft mattress this might make you super happy. Otherwise, think again.

Needed a mattress for an adjustable bed frame. Perfect. I like a firm bed. This one is perfect. Not soft but not hard. I have back issues snd I slept all night. Would definitely buy again. Get the adjustable base. Will change your life -if you have GERD.

I read reviews & research ALOT before buying major purchases ESP a large one &/or one I'll be using a long time. I did both with this mattress including CR but still a little skeptical bc I didn't get to lay on it. Even checked out reg box springs/mattresses because that's what I'm used to but I NEEDED relief from the aches and pains associated with sleeping. This purchase was and is everything I wanted and needed! It's comfortable but most importantly my BACK or legs or neck don't kill in the morning anymore! Equally important is the cost is a fraction of what traditional mattresses cost! Re: S/H received pretty quickly, so much so I wasn't quite ready for it. I had bought a Zinus quick snap standing mattress foundation but the model I bought was a little too low to store tubs under (a must have for my space) so had to figure out how to heighten it. Once I did and the foundation was in place, the easy task of opening the box and cutting loose took place. The only "complaint" I'd have is I wasn't sure on the mattress which side was supposed to be up (or down) so went strictly by the picture (I need everything laid out for me!). Anyway, I'm sure you'll love this as much as I do and love the savings as well!

I have the Serta 14 inch king size for our master bedroom and I love that mattress. Decided to buy the 12 inch for our gest bedroom queen size. Was at the club pickup up one of the boxes went home opend the box and the cover was ripped. I could see the damage of the cover through the plastic. Took the mattress back at the store returned it and picked another box. Opened the other box home and waited for the mattress to expand. It expanded only to less than 10 inches and the cover is loose. For the price this is not acceptable. Will start the return process. If I wanted a 10 inch mattress, I would have bought a 10 inch mattress which also cost less.