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Sam's Club
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 1-10 of 794 reviews
Feb 8, 2018
Rick
5 out of 5 stars review

Verified Purchase

Like a Giant pillow

When you sit on the side of bed it feels very firm. When you lay on it, it feels very firm, then you sink down in it and it feels great. A good buy for the price.

Helpful?70GQ544Y4G6E13885204536
Feb 24, 2021
Mrs El
5 out of 5 stars review

Verified Purchase

Grateful to Serta

It was so EASY to install from the way it was packaged, to the rollers on the box, to maneuvering the mattress into place and then letting it expand. Grateful to Serta for that.

Helpful?70GQ544Y4G6E13885204536
May 13, 2021
Anonymous
5 out of 5 stars review

Verified Purchase

Mattress in a box in the mail!

I ordered my mattress which came in a box from your online website and I love it. The ordering was easy and it came early which was a huge plus.

Helpful?70GQ544Y4G6E13885204536
Apr 13, 2021
Karen P
5 out of 5 stars review

Verified Purchase

My guests sleep great!

Bought 2 mattress for both of my guest rooms. The first guests on each bed said it was really comfortable and they slept great. I feel well worth the money.

Helpful?70GQ544Y4G6E13885204536
Dec 24, 2019
Kevin
5 out of 5 stars review

Verified Purchase

Very comfortable

The mattress is very comfortable and firm . The box it was shipped in had wheels and holes where you can grip the box to carry it with easy.

Helpful?70GQ544Y4G6E13885204536
Mar 4, 2020
Kiwi1
5 out of 5 stars review

Verified Purchase

Very comfortable

I was skeptical about this mattress but it is very comfortable. I bought it for a second home so haven’t slept on it more than a weekend but so far so good

Helpful?70GQ544Y4G6E13885204536
Mar 1, 2018
collectivelychristine
5 out of 5 stars review

Goodbye Back Pain!

This mattress is heaven! The mattress I had prior to this was about 8 years old. I kept waking up with a tight lower back and my overall sleep was suffering. I purchased this in December and since then, my lower back pain has gone away. It gives the perfect support and the gel memory foam is so supportive. My boyfriend loves it too! He's 226lb and i'm 155lb and it works for both of us. If you're looking for an affordable luxury mattress then I would highly recommend this mattress. It's not only affordable but it's a quality mattress and easy to transport and set up.

Helpful?70GQ544Y4G6E13885204536
Oct 8, 2020
Five stars
4 out of 5 stars review

Verified Purchase

Serta SleepToGo 12" Gel Memory Foam Luxury Queen M

Bed Sleeps good; the boarders of the mattress is too soft.

Helpful?70GQ544Y4G6E13885204536
Nov 8, 2020
Maria A
2 out of 5 stars review

Verified Purchase

Unsatisfied customer

My oldest son bought the 10” and I was happy and satisfied with the one HE bought. So I decided to upgrade my youngest what I thought would be even better, the 12” mattress but the ends took almost 48hrs to fully expand and all the ends go all the way down when u sit down. Not at all what we expected. We will be replacing this one sooner then we thought!

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

hello Maria, we are sorry to hear that you are experiencing issues with the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 15, 2022
Ime
1 out of 5 stars review

Verified Purchase

No title couldn’t find one

Never expected such a bad experience, very disappointed with this mattress and with sam’s club customer service. The mattress never reached the 12’ inch high and couldn’t get help at all

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there. We are so sorry to hear that you have not had a good experience with your Serta mattress and want to help. Please contact us at 1-888-240-1945. Thank you.