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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 31-40 of 796 reviews
Jun 3, 2021
Reviewer name: MDK
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not a 12” Mattress

I would like to rate higher but I bought a 12” mattress and this is definitely a 10” mattress. It’s been two weeks and it will not get any bigger. Unfortunately, I needed a mattress ASAP and don’t have the option of returning. I went with Serta because of the name brand. Never again. Should have read the reviews in greater depth as many said the same thing.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello there! We're sorry to hear that you are experiencing issues with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 13, 2021
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Mattress in a box in the mail!

I ordered my mattress which came in a box from your online website and I love it. The ordering was easy and it came early which was a huge plus.

Helpful?70GQ544Y4G6E13885204536
Dec 24, 2019
Reviewer name: Kevin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very comfortable

The mattress is very comfortable and firm . The box it was shipped in had wheels and holes where you can grip the box to carry it with easy.

Helpful?70GQ544Y4G6E13885204536
Aug 3, 2021
Reviewer name: Tina R
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not as perfect as I hoped

Fairly comfortable. But... it does not conform to the adjustable bed frame making the legs not as comfortable.

Helpful?70GQ544Y4G6E13885204536
Oct 5, 2017
Reviewer name: Bobbi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

I had never slept on a memory foam mattress before so this was a new experience. It took me a week to get use to it and I love it!

Helpful?70GQ544Y4G6E13885204536
Feb 2, 2021
Reviewer name: Storage
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Did not inflate and returning was nightmare.

Mattress did not inflate completely. I was going try another one of the same mattress, but it was a nightmare to return.

Helpful?70GQ544Y4G6E13885204536
Sep 6, 2021
Reviewer name: Luke
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad decision! I sure hope Sam's will make it good

The bed is very soft to be a firm bed. If you have back issues this is not the one for you. Even my hips are aching in the morning.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Luke! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is to soft for you. We would love to discuss other options in getting you the right comfort level. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 3, 2019
Reviewer name: Hoot
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable

Woke up every morning with back pain sleeping on a spring mattress with foam mattress wake up with no pain love the mattress

Helpful?70GQ544Y4G6E13885204536
Nov 20, 2018
Reviewer name: mugslv
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent

At first I thought might be too firm, and not as soft as expected, but it is actually perfect. Like it very much,

Helpful?70GQ544Y4G6E13885204536
Aug 12, 2021
Reviewer name: LAVONDA H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A Restful Good Night Sleep

I'm very satisfied with my mattress. It's just right for a good night sleep. It's not too hard or too soft.

Helpful?70GQ544Y4G6E13885204536