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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 31-40 of 746 reviews
Jun 1, 2025
Reviewer name: Sarah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best!

This mattress is my absolute favorite. Not only do I long to be back in my bed every time I’m traveling, everyone who visits me, wants details on my mattress. I’ve had 3 family members buy one after visiting.

Helpful?70GQ544Y4G6E13885204536
Oct 23, 2019
Reviewer name: JD
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Mattress

Very good so far, my thickness is only 12 inches after 2 weeks but don’t think it would change comfort much. Will note it is a little warmer than conventional mattress. Too early to recommend.

Helpful?70GQ544Y4G6E13885204536
Jun 29, 2024
Reviewer name: IMHO
1 out of 5 stars
1 out of 5 stars review

100% Dissatisfied

(1) Arrived in a large, tall plain brown box. My concern is that Sam's club sold me returned and/or used mattress. (2) Mattress has a stain on one side. (3) Mattress does not feel like the same model SertaSleepToGo that I purchased and enjoyed twice before. The previous mattresses were in a Serta box with convenient wheels. (4) Sam's Club will not accept a return in the store. They are requiring that I stay home for a pickup. So, I would have to take off from work to return the mattress. I am 100% dissatisfied. Heading over to Sam's Club now to request a full refund for my plus membership.

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 31, 2023
Reviewer name: Dyan
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortably firm

With this being my 1st memory foam mattress I’m not sure what though it would be, but it is uncomfortably firm, to the point where I would rather sleep on my air mattress instead. If you like firm mattresses then this is for you. If not, then please keep looking.

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 3, 2021
Reviewer name: MDK
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not a 12” Mattress

I would like to rate higher but I bought a 12” mattress and this is definitely a 10” mattress. It’s been two weeks and it will not get any bigger. Unfortunately, I needed a mattress ASAP and don’t have the option of returning. I went with Serta because of the name brand. Never again. Should have read the reviews in greater depth as many said the same thing.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello there! We're sorry to hear that you are experiencing issues with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 30, 2024
Reviewer name: JM
1 out of 5 stars
1 out of 5 stars review

Don't order

It was dirty and cut, I called to exchange this and never did get an exchange. I would not order from ever again

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there, we are so sorry to hear about the issues with your order. Our best recommendation is to continue working with Sam's Club to ensure you receive your exchange order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 6, 2021
Reviewer name: Luke
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad decision! I sure hope Sam's will make it good

The bed is very soft to be a firm bed. If you have back issues this is not the one for you. Even my hips are aching in the morning.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Luke! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is to soft for you. We would love to discuss other options in getting you the right comfort level. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 12, 2021
Reviewer name: LAVONDA H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A Restful Good Night Sleep

I'm very satisfied with my mattress. It's just right for a good night sleep. It's not too hard or too soft.

Helpful?70GQ544Y4G6E13885204536
Aug 3, 2021
Reviewer name: Tina R
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not as perfect as I hoped

Fairly comfortable. But... it does not conform to the adjustable bed frame making the legs not as comfortable.

Helpful?70GQ544Y4G6E13885204536
Apr 3, 2019
Reviewer name: Hoot
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable

Woke up every morning with back pain sleeping on a spring mattress with foam mattress wake up with no pain love the mattress

Helpful?70GQ544Y4G6E13885204536