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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 41-50 of 796 reviews
Oct 10, 2024
Reviewer name: Sindy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

Super comfortable and a very reasonable price. I bought my first one back in 2018 and it feels just as good as when I first got it. Now I bought a second one for the guest room.

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Jul 27, 2023
Reviewer name: Jess M
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Treat Yourself to Great Sleep

Im so glad I made the decision to get this bed. The quality of my sleep has improved, my body feels better in the morning, and Im sleeping for longer duration. Highly recommended

Helpful?70GQ544Y4G6E13885204536
Dec 11, 2021
Reviewer name: AB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

But this mattress.

Needed a mattress for an adjustable bed frame. Perfect. I like a firm bed. This one is perfect. Not soft but not hard. I have back issues snd I slept all night. Would definitely buy again. Get the adjustable base. Will change your life -if you have GERD.

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Nov 14, 2020
Reviewer name: Nicole
1 out of 5 stars
1 out of 5 stars review

So sore!

We bought this in the summer after reading so many great reviews. It's such a hard mattress. And even after adding a $200 mattress topper, my husband and I wake up so sore. Not sure if I should contact Serta or Sam's Club for any kind of option.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello Nicole, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 28, 2021
Reviewer name: Ceci
1 out of 5 stars
1 out of 5 stars review

Sam's is awesome, not this mattress

I bought this mattress yesterday. I returned it this morning. Thank God Sam's has an awesome return policy. So what's wrong with it? It feels like I slept in a sinkhole. It's also super hot. Cooling foam does not work. I woke up and ran to take a shower. So, if u like sleeping in a hot sinkhole, buy it. Otherwise, serta makes other amazing products.

Helpful?70GQ544Y4G6E13885204536
Jan 6, 2021
Reviewer name: Lisa
1 out of 5 stars
1 out of 5 stars review

Nope

I bought this mattress early 2020 and was fine about 6 months, then started bowing and resulted in horrible back pain. My boyfriend bought the same one at the same time and had the exact same results. Would never buy again and having issues getting refund!

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Jan 26, 2022
Reviewer name: kjbrowne
1 out of 5 stars
1 out of 5 stars review

0 Stars! If you don't own a TRUCK don't buy it!

Bought it in club. It will only expand to 10 inches, not 12 inches. If I wanted 10 inches, I would have paid less money for the 10 inch mattress. SERTA won't help if you don't buy it off their website, they send you back to talk to SamsClub. Club says you have to wrap it in plastic shrink wrap and find a way to drive it back to the Club. So if you don't own a Truck, then there's no way a Queen size mattress is going to fit in your car to return it. There is no way to shrink it back up. Ugh... All you get from samsclub is SORRY.

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jul 3, 2021
Reviewer name: Cecil
1 out of 5 stars
1 out of 5 stars review

NOT 12”

This is so disappointed I purchased this Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress Just a few months ago I unpacked set up and left it alone till next day. It never occur to me to measure it, just two weeks ago my daughter came over telling me that she want it to buy one for her self. For my surprise I found out that the matters I purchased is NOT 12” is only 10” Very disappointed I paid for a 12” or 10” Photo not included because it keeps giving me a error message

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Cecil, thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would love the chance to make this right for you, all Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 11, 2022
Reviewer name: KimberK13
1 out of 5 stars
1 out of 5 stars review

Serta SleepToGo…in the garbage

We purchased this mattress at our local Sam’s Club 16 months ago. We got it to replace a 10 year old Serta mattress that had been great to us. We read through hundreds of reviews and decided to give it a go for the price point and overall positive rating. We both have horrible lower back pain since getting this mattress and it continues to get worse. There are indentations/slumps in the mattress on both sides where we sleep. I have resorted to sleeping at the top and foot of bed where there aren’t slumps but still wake up every single day with lower back pain. We wanted to love this mattress, but unfortunately we wasted our money and will be replacing it with something of better quality. We trusted the Serta brand but sadly won’t be purchasing another one of their mattresses after this.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there, we are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your situation, please contact us at 1-888-240-1945. Thank you.

May 24, 2019
Reviewer name: Tou
5 out of 5 stars
5 out of 5 stars review

Sam's Club Mattress Service...

I ordered this mattress on black friday of 2018. The mattress we received only expanded to 10" even though the tag on the mattress said it's a 12" mattress. I thought it would expand to 12" over time but it never did...I forgot about it until 6 months later when i placed an order for twin beds for my kids. I called sam's and they setup an exchange and the new one was shipped the same day. I will always buy mattresses from sam's. I hope their service for other large items are just as good.

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