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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 21-30 of 746 reviews
May 3, 2021
Reviewer name: Picky Sally
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Medium Firm

I was looking for a medium firm mattress. I am heavy so I need support. It was what I needed and was the only option available for pick up. I feel it was a little too expensive for the quality but I didn’t wake up with a backache so, overall, it’s good.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Picky, thank you do much for taking the time to leave us a review. We're so happy to hear that you like your Serta Sleep ToGo 12" mattress. Thank you for doing business with us.

Nov 23, 2020
Reviewer name: Havy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Too firm for my habits

It's a little too firm for side sleeping, as it makes my hips and lower back hurt if I sleep on my side too long. It's fine for back or stomach sleeping. One side of the bed is already more worn in than the other side after only a month, and I feel like a memory foam mattress shouldn't be uneven like this.

Helpful?70GQ544Y4G6E13885204536
Oct 26, 2022
Reviewer name: James122
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good Deal

The mattress comes in a box.... wasn't sure how it works; but, after getting and finally setting up I wish I had bought at the store. The box arrived without any of the wheels to help get it around, also was quite damaged (the box). The mattress is fully compressed and wrapped so it fits smaller than the size of the box; which leave plenty of room for movement when shipping... there is no extra padding or anything to keep the box in shape when shipping. The mattress is good and the other part that wasn't quite up to snuff was it does take a while to get the mattress (unscrunched) so to speak. They don't say exactly how long, but it has been a week or so and the mattress still hasn't formed itself like in the picture. I'm thinking the one in the picture above was way before they put it into the shrink wrap and vacuum sealed bag. Went to the store to add a topper to the mattress as a result to get more of a square shape to the bed. Next time I'm going to try browsing and buying at the local Sam's Club.

Helpful?70GQ544Y4G6E13885204536
Sep 26, 2024
Reviewer name: Julia
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Comfiest Mattress Ever!

This is the second time I've purchased this mattress over the years, and I'll probably buy a third. It's incredibly comfortable – just firm enough, but not too firm, and it's great for people who are side sleepers. I got one several years ago for my queen-sized bed, and I just bought a king-size for my son and his wife for their new home. I'll most likely replace my current king-size mattress with this one in the near future because it's the most comfortable mattress I've ever slept on! Highly recommend!

Helpful?70GQ544Y4G6E13885204536
May 28, 2022
Reviewer name: Man
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not 12”

Very disappointed waited at least 10 hours since we left the house and it never passed 10” definitely not the 12 they claim. Quite hard too not as soft as others very poorly described

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Sep 21, 2021
Reviewer name: ron
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

rv mattress

this mattress is firm and very comfortable , cooler than other memory foam we have . using this mattress in a 2021 rv in place of original mattress . amazing upgrade .

Helpful?70GQ544Y4G6E13885204536
Jun 11, 2021
Reviewer name: Doc
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Mattress not recommended

Sadly this mattress turned out to be less comfortable then the Serra mattress I was hoping to replace. Back aches returned, and very soft edges, not happy with the purchase.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there. Thank you for taking the time to rate the SleepToGo mattress and provide your feedback. We're sorry to hear that it was not the right fit for you.We would encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. They will be able to address any questions or concerns you may have. Best, The Serta Team

Dec 11, 2018
Reviewer name: SAMSCLUBMBR
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Saggy

After a three weeks it has already developed areas that are depressed and will not rebound. I weigh 180 at 6ft 2in. Expected a little bit better quality.

Helpful?70GQ544Y4G6E13885204536
Aug 2, 2022
Reviewer name: Momof3
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great spine support

Nice and firm but not too hard. I have a bad back so I usually wake up stiff and sore in the morning. This mattress has greatly reduced that and I usually wake up pain free.

Helpful?70GQ544Y4G6E13885204536
Oct 9, 2019
Reviewer name: Marie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Purchased this about 3 months ago. Very convenient to ship and easy to unpackaged. Mattress immediately went into correct shape and form. We used on a platform bed so did not need a box spring. Very comfortable so far and good price for value.

Helpful?70GQ544Y4G6E13885204536