Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

Member photos

  • +35 images
Sort by |
Showing 11-20 of 796 reviews
Nov 23, 2020
Reviewer name: Havy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Too firm for my habits

It's a little too firm for side sleeping, as it makes my hips and lower back hurt if I sleep on my side too long. It's fine for back or stomach sleeping. One side of the bed is already more worn in than the other side after only a month, and I feel like a memory foam mattress shouldn't be uneven like this.

Helpful?70GQ544Y4G6E13885204536
Mar 8, 2018
Reviewer name: Barb A
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Mattress Ever

I got this mattress because it got a great review from consumer reports at an excellent price, but now that I have it, I have to say it's the most comfortable mattress I've ever slept on in my entire life, and I'm 53, and I'm a side sleeper, so that's saying something.

Helpful?70GQ544Y4G6E13885204536
May 3, 2021
Reviewer name: Picky Sally
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Medium Firm

I was looking for a medium firm mattress. I am heavy so I need support. It was what I needed and was the only option available for pick up. I feel it was a little too expensive for the quality but I didn’t wake up with a backache so, overall, it’s good.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Picky, thank you do much for taking the time to leave us a review. We're so happy to hear that you like your Serta Sleep ToGo 12" mattress. Thank you for doing business with us.

Sep 23, 2017
Reviewer name: Sandfam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I'm not stiff in the mornings anymore.

The first time I laid on this mattress it felt really good on my back. I was even happier the next morning when I found I wasn't as stiff as I usually was when I got out of bed. Now I wake up with no pain or stiffness. I would highly recommend this mattress.

Helpful?70GQ544Y4G6E13885204536
Oct 26, 2022
Reviewer name: James122
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good Deal

The mattress comes in a box.... wasn't sure how it works; but, after getting and finally setting up I wish I had bought at the store. The box arrived without any of the wheels to help get it around, also was quite damaged (the box). The mattress is fully compressed and wrapped so it fits smaller than the size of the box; which leave plenty of room for movement when shipping... there is no extra padding or anything to keep the box in shape when shipping. The mattress is good and the other part that wasn't quite up to snuff was it does take a while to get the mattress (unscrunched) so to speak. They don't say exactly how long, but it has been a week or so and the mattress still hasn't formed itself like in the picture. I'm thinking the one in the picture above was way before they put it into the shrink wrap and vacuum sealed bag. Went to the store to add a topper to the mattress as a result to get more of a square shape to the bed. Next time I'm going to try browsing and buying at the local Sam's Club.

Helpful?70GQ544Y4G6E13885204536
Mar 16, 2021
Reviewer name: Monica
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress

So far has been a great mattress. It is firm but soft, almost a perfect balance. I thought it was going to be too firm when I first started sleeping on it but I was worrying for no reason because I have had the best sleep I have had in years and no longer wake up with a backache. Comes in a box and is very easy to open and get set up. It did smell a little chemically, but has since went away. We use this with an adjustable frame and they work great together.

Helpful?70GQ544Y4G6E13885204536
Oct 23, 2019
Reviewer name: JD
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Mattress

Very good so far, my thickness is only 12 inches after 2 weeks but don’t think it would change comfort much. Will note it is a little warmer than conventional mattress. Too early to recommend.

Helpful?70GQ544Y4G6E13885204536
Aug 2, 2022
Reviewer name: Momof3
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great spine support

Nice and firm but not too hard. I have a bad back so I usually wake up stiff and sore in the morning. This mattress has greatly reduced that and I usually wake up pain free.

Helpful?70GQ544Y4G6E13885204536
May 28, 2022
Reviewer name: Man
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not 12”

Very disappointed waited at least 10 hours since we left the house and it never passed 10” definitely not the 12 they claim. Quite hard too not as soft as others very poorly described

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Apr 13, 2021
Reviewer name: Karen P
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My guests sleep great!

Bought 2 mattress for both of my guest rooms. The first guests on each bed said it was really comfortable and they slept great. I feel well worth the money.

Helpful?70GQ544Y4G6E13885204536