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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 741-750 of 794 reviews
May 7, 2021
JBOS
5 out of 5 stars review

Amazing Sleep and Value

This bed is really the best and for the price. I like firmer beds but with some comfort plush. This does the job and also makes less transfer of noise or movement when sleeping with others!

Helpful?70GQ544Y4G6E13885204536
Mar 21, 2019
Abel
5 out of 5 stars review

Awesome mattress GREAT PRICE

Searchd other websites comparing prices.This had the most bang for your buck got lucky and snagged this for $499 Doesn't have the weird chemical smell. Not a bad deal for a king size bed! Me personally I like firm id say 7.5 out of 10 firm wise.

Helpful?70GQ544Y4G6E13885204536
Feb 21, 2019
Stuck
2 out of 5 stars review

Did not last

This mattress was very comfortable for about 3 years. It is 4 years old now and has a very noticeable dip on both sides. I feel like I am sleeping in a hole.

Helpful?70GQ544Y4G6E13885204536
Dec 6, 2021
Grandmal
3 out of 5 stars review

Serta to go

Horrible hard I'm up every night because I hurt I put a topper on it helped my old mattress was softer. But after 15 years one tended to roll to the middle sure wish I had it back

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! We are sorry to learn of your dissatisfaction. We would love to discuss other options in getting you the right comfort level. Please call 1-888-240-1945. Thank you.

May 7, 2020
DR
5 out of 5 stars review

Verrrry comfy!

My daughter bought one for herself. We tested it and loved it so much we bought another one for my son. My dad loved it so much that he bought one for himself also.

Helpful?70GQ544Y4G6E13885204536
Feb 18, 2019
andj
5 out of 5 stars review

amazzzzzzing

Best $500 I’ve ever spent My back pain is gone it is soft but perfectly firm I don’t have to roll over 20 times a night anymore i looooovvvveee this mattress and the value is amazing thanks you sams club

Helpful?70GQ544Y4G6E13885204536
Oct 27, 2021
Djs200107
1 out of 5 stars review

Curved edges

The queen beds will never flatten out after removing from the box. I bought three of them and they’re all the same. See the attached picture. Don’t waste your money on the boxed mattress.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! We can’t imagine how this may have happened, but if you allow us the chance to speak with you, we would like to make this right. Please contact us at 1-888-240-1945. Thank you.

Mar 28, 2021
Bonguyen
3 out of 5 stars review

It's not 12" height. It's 10" after 24 hrs

I've bought a full size and it got 11". I'm ok with that. Thus I bought this queen size and I'm thinking to return it because it could be d efected since it's height only 10".

Helpful?70GQ544Y4G6E13885204536
Dec 4, 2018
RC
5 out of 5 stars review

Awesome mattress.

First time I laid on it seamed kind of firm. However after sleeping on it for several months now I love it. Very comfortable. Never wake up with any aches or pains. I actually look forward to going to bed now. Works for my 225 lbs.

Helpful?70GQ544Y4G6E13885204536
Nov 19, 2023
Yourmom
1 out of 5 stars review

DO NOT PURCHASE!

After 2 and 1/2 years this mattress started sinking on both sides it's been a month and a half that I've been trying to get a refund and still nothing! 🤬

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!