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Sam's Club
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 751-760 of 794 reviews
Apr 25, 2019
Jelly
1 out of 5 stars review

Great features!

*So firm, you would'nt be able to tell a difference between a rock and this matress *Creates pressure points for your back and neck *Unpack, unroll and ache away *Enjoy the worst sleep with this matress!

Helpful?70GQ544Y4G6E13885204536
Aug 28, 2024
Pick up
5 out of 5 stars review

Pick up at the local Sam's Club

I would prefer to pick up my mattress at the local Sam's Club after online order. If it’s delivered to my apartment and left outside my door, I’m worried that someone might steal it. I’m willing to pay the delivery fee. Is this possible?

Helpful?70GQ544Y4G6E13885204536
Nov 3, 2018
gimmecoffee
5 out of 5 stars review

Very pleased

Loved the convenience of buying/transporting a mattress in a box. Set up was a breeze. Very very comfortable for sleeping. Can't review the longevity as it is a recent purchase, but our first impression is excellent.

Helpful?70GQ544Y4G6E13885204536
Nov 8, 2021
JC
1 out of 5 stars review

Look elsewhere

This is the worst bed I've ever had. After 10 months the bed has injured my back twice. It has no support at all and is way too soft. You immediately sink. The bed has indentations that don't go away. Highly disappointed from a major brand.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello JC! We are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jul 8, 2020
ding208
2 out of 5 stars review

Sinking Ship

I purchased this mattress on June 26,2020 and already we have a sink on each side of the mattress and neither of us weighs over 190lbs Not worth the money does not live up to the standards as advertised

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 22, 2021
Cgarr
3 out of 5 stars review

It only expanded to 10 inches

Help! I bought this mattress Friday and I set it up Friday night. It’s been over 48 hrs and it has only expanded to 10 inches. It’s super comfy and I hate to call Sam’s about it but I did pay for a 12 inch. I’m so torn! I wonder if I have to give it more time..

Helpful?70GQ544Y4G6E13885204536
Sep 25, 2018
Ask
3 out of 5 stars review

Top of the LINE!

I've had lots of problems finding a mattress to where when I get up in the morning I feel my back pains. This is the only mattress that I wake up with no back pains! I'm so pleased with my purchase! It's like sleeping on a cloud and for being sold at a low price! Highly recommend.

Helpful?70GQ544Y4G6E13885204536
Oct 30, 2021
Sleeper
4 out of 5 stars review

Not 12 inches

We bought this mattress this month (October 21). We took it out the box as instructed waited 48 hours to see if it would reach the 12 inches, no such luck. Serta put a 10 inch mattress in a 12 inch box either by mistake or on purpose. I would give 5 stars if it was not for this situation. The mattress sleeps good, no more back pain!!!! Now struggling if I should return it!! I feel cheated!!!

Helpful?70GQ544Y4G6E13885204536
Aug 16, 2020
Gloria D
3 out of 5 stars review

Love love this

I would buy this mattress over again, very satisfied.

Helpful?70GQ544Y4G6E13885204536
Nov 4, 2021
Jen87
3 out of 5 stars review

Firmness

I really thought that with a medium firmness, the bed would be soft. It is hard and firm.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.