Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

Member photos

  • +35 images
Sort by |
Showing 701-710 of 794 reviews
Jun 23, 2018
mike
5 out of 5 stars review

A super mattress at a great price!

Saw this mattress in a consumer reports article on mattresses. This mattress was rated 6th overall out of about 50, the mattresses rated above all cost between $1000-3000. So I thought I would try this one because Sams had it on sale. The 1st week it was a little hard to get used to because I had been sleeping on box springs all my life but after that I slept like a baby which isn’t that easy for a 60 year old big guy. I used to wake up with sore hips on my old bed and I could only sleep about 7 hours because I would get so uncomfortable. But that is in the past with Serta, thank you Serta for making a bed where dreams are made! I have been able to sleep and lounge around in bed for up-to 12 hours. The only downside is I think I’m getting lazy.

Helpful?70GQ544Y4G6E13885204536
Jun 10, 2020
Webb
1 out of 5 stars review

Disappointed

We bought this mattress 5 months ago. For the 1st 2 weeks, we could not sleep due to the gas odor. We thought by airing it out, it would go away. It is still extremely bad after all this time. The odor gives us headaches and congestion every night. It is too expensive to throw away, but I am concerned it is dangerous to sleep on. I would not recommend this mattress to anyone. Sam’s certainly should not be selling this mattress.

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hello Webb, we are sorry that you are experiencing disappointment with your Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 11, 2018
Smart Shopper 2018
1 out of 5 stars review

Brick Mattress

I?d like to think that I?m a smart shopper. I thoroughly investigate the products I purchase by looking at reviews on the website and on YouTube and other sources and hope I?m making a good purchase. I bought the mattress and got it home and it was really easy to assemble. But oh man, this mattress is like sleeping on bricks. Firm is not the word it?s more like extra firm. It was so bad that I had to sleep on the couch as I just couldn?t endure the back and hip pain. I hate to return anything to the store because I try to make things work but this mattress is a no go. No more mattresses in a box for me.

Helpful?70GQ544Y4G6E13885204536
Jul 5, 2020
rie
4 out of 5 stars review

real comfort

I've been putting off shopping for a mattress for years even though I was way over do just the thought was overwhelming because picking out the right one takes time but I was waking up sore each morning feeling tired was effecting my mood at work that's when I knew I could no long put if off any more.I went to Sam Club after shopping online and reading reviews and decided on Serta sleeptogo I've had it now a littler over a week I sleep so much better and wake up feeling rested no more soreness this is a great mattress I've wrote a review on any product before but reading reviews on this product help me so much in deciding to purchase this product that I wanted to do the same for someone else, the only negative thing about it is my mattress had a crease down the middle from the way it was rolled up in the box that never fully inflated I had to put form pad underneath the mattress to even it out.

Helpful?70GQ544Y4G6E13885204536
Sep 25, 2018
Florida Newbie
5 out of 5 stars review

The Best Buy!

Bought the Serta 12” Luxury Gel Foam mattress (Queen size) a few weeks ago at Sam’s marvelous $100 discount, and liked it so well that I bought a second one right away for my guest bedroom! Consumer Reports rated this mattress as their #2 Best Buy (Mar 2018) at full price, after exhaustive testing, ahead of much pricier competitors. Comes in a box, easy to unfold once you break the vacuum seal... use a scissors to cut the plastic to avoid accidentally slitting the mattress. No foam odor. Expanded depth is more like 11”. Judge it to be medium firm. After much research, I feel this is the most reasonable, comfortable, portable bed solution!

Helpful?70GQ544Y4G6E13885204536
Oct 3, 2019
Odie Podie
4 out of 5 stars review

Amazingly Comfortable

I love my mattress. As soon as I felt this mattress in the store I knew my search for the perfect mattress was over. I had to order online and eight days later it was delivered to my porch. It was easy to handle and open. It expanded quickly. Yes I recommend this mattresses. It is the right mix of gel and memory foam. I struggle with mobility and I easily can transfer to my wheelchair to the bed with this mattress. Click here for more info. http://www.boggsblogs.com/2019/07/another-puzzle-piece.html

Helpful?70GQ544Y4G6E13885204536
Dec 15, 2019
Mike
2 out of 5 stars review

Hard as a rock!

I like a firmer mattress, but this was ridiculous. We bought this for a second bedroom and our family who first slept on it woke up with back pain. I later tried it and could not sleep more than an hour before my discomfort woke me. Avoid u less you like really really firm beds.

Helpful?70GQ544Y4G6E13885204536
Jan 15, 2020
jenny
1 out of 5 stars review

So HARD

This gel/memory foam mattress is like sleeping on a 2x4. It has, at the most, 1/2 inch give to it. It is so uncomfortable. This will be going back as soon as we order another one. We have had memory foam mattresses in the past, and they were plush and supported your joints. This one is just way too firm. If firm is what you are looking for... this is the one for you...

Helpful?70GQ544Y4G6E13885204536
Aug 16, 2020
sharon4123
1 out of 5 stars review

8 months, and i HATE IT!

Bought end of November, replacing 12+ year old 14 inch foam from Sams Club. After one month, hurting so bad, every pressure point, we went and bought the 4 inch Foam pad for top. That made it to difficult to roll over! Trying to call, did get Sam's who says ?Serta department will handle?

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hello, We are sorry to hear you are experiencing an issue with your mattress. We would love to assist you with your order, you may also reach us at 888-557-3782 or online at https://www.serta.com/customer-care. Thank you!

Jan 21, 2022
Justin T
3 out of 5 stars review

Not impressed after 1 week

My partner and I purchased this mattress about a week ago, it’s solid as a rock and has caused back pain. Unfortunately, we’re thinking about purchasing a mattress topper, or returning the mattress back to Sam’s Club. A good thing about the mattress is it does inflate in about 48 hours. It takes about 48 hours to bare the scent of the mattress.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello Justin T, thank you for taking the time to leave a review. We are sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better.