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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 701-710 of 746 reviews
Nov 8, 2021
Reviewer name: JC
1 out of 5 stars
1 out of 5 stars review

Look elsewhere

This is the worst bed I've ever had. After 10 months the bed has injured my back twice. It has no support at all and is way too soft. You immediately sink. The bed has indentations that don't go away. Highly disappointed from a major brand.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello JC! We are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Nov 19, 2023
Reviewer name: Yourmom
1 out of 5 stars
1 out of 5 stars review

DO NOT PURCHASE!

After 2 and 1/2 years this mattress started sinking on both sides it's been a month and a half that I've been trying to get a refund and still nothing! 🤬

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

May 7, 2020
Reviewer name: DR
5 out of 5 stars
5 out of 5 stars review

Verrrry comfy!

My daughter bought one for herself. We tested it and loved it so much we bought another one for my son. My dad loved it so much that he bought one for himself also.

Helpful?70GQ544Y4G6E13885204536
Mar 28, 2021
Reviewer name: Bonguyen
3 out of 5 stars
3 out of 5 stars review

It's not 12" height. It's 10" after 24 hrs

I've bought a full size and it got 11". I'm ok with that. Thus I bought this queen size and I'm thinking to return it because it could be d efected since it's height only 10".

Helpful?70GQ544Y4G6E13885204536
Dec 4, 2018
Reviewer name: RC
5 out of 5 stars
5 out of 5 stars review

Awesome mattress.

First time I laid on it seamed kind of firm. However after sleeping on it for several months now I love it. Very comfortable. Never wake up with any aches or pains. I actually look forward to going to bed now. Works for my 225 lbs.

Helpful?70GQ544Y4G6E13885204536
Jul 8, 2020
Reviewer name: ding208
2 out of 5 stars
2 out of 5 stars review

Sinking Ship

I purchased this mattress on June 26,2020 and already we have a sink on each side of the mattress and neither of us weighs over 190lbs Not worth the money does not live up to the standards as advertised

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 18, 2019
Reviewer name: andj
5 out of 5 stars
5 out of 5 stars review

amazzzzzzing

Best $500 I’ve ever spent My back pain is gone it is soft but perfectly firm I don’t have to roll over 20 times a night anymore i looooovvvveee this mattress and the value is amazing thanks you sams club

Helpful?70GQ544Y4G6E13885204536
Mar 22, 2021
Reviewer name: Cgarr
3 out of 5 stars
3 out of 5 stars review

It only expanded to 10 inches

Help! I bought this mattress Friday and I set it up Friday night. It’s been over 48 hrs and it has only expanded to 10 inches. It’s super comfy and I hate to call Sam’s about it but I did pay for a 12 inch. I’m so torn! I wonder if I have to give it more time..

Helpful?70GQ544Y4G6E13885204536
Sep 25, 2018
Reviewer name: Ask
3 out of 5 stars
3 out of 5 stars review

Top of the LINE!

I've had lots of problems finding a mattress to where when I get up in the morning I feel my back pains. This is the only mattress that I wake up with no back pains! I'm so pleased with my purchase! It's like sleeping on a cloud and for being sold at a low price! Highly recommend.

Helpful?70GQ544Y4G6E13885204536
Oct 30, 2021
Reviewer name: Sleeper
4 out of 5 stars
4 out of 5 stars review

Not 12 inches

We bought this mattress this month (October 21). We took it out the box as instructed waited 48 hours to see if it would reach the 12 inches, no such luck. Serta put a 10 inch mattress in a 12 inch box either by mistake or on purpose. I would give 5 stars if it was not for this situation. The mattress sleeps good, no more back pain!!!! Now struggling if I should return it!! I feel cheated!!!

Helpful?70GQ544Y4G6E13885204536