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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 711-720 of 794 reviews
Jul 13, 2020
ptb757
3 out of 5 stars review

TOO FIRM

UNFORTUNATELY, this matteress is way to firm. I have had it for a couple of months now and my shoulders and hands hurt all the time since i got it. my hands go numb and the only thing i can narrow it down to, is the matteress is too firm. i want to return it, but sams club manager said no because its not wrapped anymore. how am i going to use a bed in a box if i cant unwrap it. i would like to hear from Serta on this to see what i can do. it was really expensive to buy this thing.

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Nov 4, 2018
Jenny
5 out of 5 stars review

Great Mattress - No More Back Pain!

We've had this mattress for approximately 6 months, and we absolutely love it! I initially was the one having problems with our old, 12-year old innerspring mattress, and started looking for a new one. I was waking up with lower back pain, and sometimes pain in other areas of my back as well. Although it took about a week to get used to this mattress (it almost feels too firm when you first try it out), after this initial period, it's been nothing but perfect. I now wake up with zero pain, and do not wake up in the middle of the night from tossing and turning. I was skeptical about getting a memory foam mattress, but I'm so glad we did. My husband would prefer a bit more plush of a mattress, but he also wakes up with no pain and sleeps well during the night, so no complaints from him either. A quick final note - during my last pregnancy, our old mattress was unbearably uncomfortable. I'm pregnant again and this mattress has been phenomenal - I'm waking up restored and in no pain!

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Dec 13, 2021
DL
3 out of 5 stars review

Not 12”, closer to 10”

Bought our daughter this mattress (size queen) and the Serta queen foundation. The mattress is only 10”, not 12”. The foundation is 1.5-2” more narrow than the mattress, and it is also shorter than the mattress. Very disappointed since the smaller foundation means less support on the edges and there is a gap the whole around it and the bed frame

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reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We can’t imagine how this may have happened, but if you allow us the chance to speak with you, we would like to make this right. Please call us at 1-888-240-1945. Thank you.

Apr 6, 2018
Kelly
5 out of 5 stars review

Excellent mattress

I have slept on this mattress for 5 wonderful nights now. Not too firm not to soft. I absolutely love it and have had the best nights sleep EVER!. I previously purchased a bed costing 3 times the amount of this mattress and after three months the bed sunk in where we slept. They would never honor the warranty even though it was a local family owned company that had over well over 30 years in business. i was so leery when buying a mattress again. So far I a pleased and I do recommend this mattress.

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Feb 24, 2022
Court
1 out of 5 stars review

Terrible!!! Don't waste your money!!!

If no stars were an option, that is what we would give. Me and my partner are both heavy sleepers that have never had any problems sleeping anywhere. That being said, we are now on our 3rd sleepless night. This mattress is like a rock with no give whatsoever. We decided after the 1st night to give it a few more nights to see if we might adapt to it... At this point I don't think it's possible. We had our last mattress for 15 years and it was completely worn out...that one was 5 stars compared to this one. I would strongly suggest looking elsewhere for a mattress.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello Court. We are so sorry to learn of your dissatisfaction and want to help. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Apr 9, 2021
King Mattress purchaser
2 out of 5 stars review

Shop around before purchasing

I bought this mattress in a king size around October 2020. In the first few months after purchasing it, the mattress was up to standard and did what it was supposed to do per the description. Now, I wished I had purchased another brand because it is now sinks on both sides of the bed where we lay. I didn’t expect for this to happen so soon. I will have to purchase another mattress soon.

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May 18, 2020
Mari
5 out of 5 stars review

Love it,

I inherited the original tempurpedic foam mattresses and loved it. I recently moved and left it behind (EXTREMELY HEAVY). I needed a new bed that wouldn’t break the bank! I purchased this mattress in a box and am so glad I did! I had done research and couldn’t afford the thousands for a comparible type bed and finally decided on this one. I am so glad I did! I will look for this type hands down for any other mattress purchase!

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Apr 4, 2021
Dave
2 out of 5 stars review

Great for a while

Bought winter of 2018 exchanging for another now (spring 2021). At first it was great. Has broken down, there is a dip where I sleep and a dip where my wife sleeps and a hill in the middle. My wife is of average size. I’m over 250 so I realize I’m going to be harder on a mattress than the average person but less than 3 years? My mom also has one and she said hers is holding up great. Maybe for 1 person who rarely sleeps and works all the time it’s good, or if you’re small it’s good. Maybe I’m expecting too much from a cheap mattress. I do not recommend.

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Apr 7, 2021
Shaxton
5 out of 5 stars review

Verified Purchase

Serra sleeptogo bed is a great way to stay rested

Very comfortable bed

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Jun 26, 2021
Uyi
4 out of 5 stars review

Verified Purchase

This mattress is fantastic

Fantastic buy!!!

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