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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 531-540 of 746 reviews
Nov 12, 2021
Reviewer name: Brittany
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect for the price

Sleeps wonderfully

Helpful?70GQ544Y4G6E13885204536
Jul 10, 2022
Reviewer name: Cindy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great deal

Very comfortable

Helpful?70GQ544Y4G6E13885204536
Feb 15, 2021
Reviewer name: jim
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

excellent mattress

excellent mattress

Helpful?70GQ544Y4G6E13885204536
Feb 28, 2021
Reviewer name: NoCalMom
2 out of 5 stars
2 out of 5 stars review

Disappointed

I have purchased several beds in boxes from Sam's over the years and loved them. However, this did NOT make me happy. The bed only rose to 9.5" and I waited 48 hours to sit on it. It is more than firm and so small my bedding doesn't fit... I will be returning!

Helpful?70GQ544Y4G6E13885204536
Feb 15, 2021
Reviewer name: Scratch
1 out of 5 stars
1 out of 5 stars review

Absolutely horrible!

Within a month there was a hole/indentation in mattress that just got worse over the months. weigh 170 pounds, so not a big person and for this mattress to already have a huge depression in the mattress is proof of design/material flaw. DONT BUY INTO THE FOAM MATTRESS CRAZE! They all are horrible and designed so you have to replace every few years instead of 10-15 yrs for spring. This mattress is so bad is laughable.

Helpful?70GQ544Y4G6E13885204536
May 24, 2022
Reviewer name: R Webb
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Sleep Well

Sleep well, this is my third gel memory mattress, but my first Serta. Give only 4 stars because it can't be flipped.

Helpful?70GQ544Y4G6E13885204536
Jun 19, 2021
Reviewer name: JD
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Serta Sleep Mattress

Poor product packaging led to mattress to not expand to usable state. Would definitely not recommend it.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi JD, We're so sorry to hear that you were less than satisfied with your Serta SleepToGo mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. If you are still in need of assistance, please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 31, 2022
Reviewer name: Ok camper
3 out of 5 stars
3 out of 5 stars review

Never got to 12 inches, I would like a refund but won't happen, also it slides on platform not very safe

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Sep 16, 2019
Reviewer name: Sarah1952
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too hard

I bought this a month ago and thought I would adjust to the firmness but I haven’t. I plan to return it.

Helpful?70GQ544Y4G6E13885204536
Apr 3, 2024
Reviewer name: Bp
1 out of 5 stars
1 out of 5 stars review

Read reviews before buying

I just received my order. The mattress was delivered in a plain unmarked cardboard box. Not in a Serta Box. 3x now I am returning

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there. Thank you for reaching out and sharing your experience. We're sorry to hear your Serta SleepToGo Mattress arrived in an unmarked box several times. This is not the experience we want for our customers and we're glad that you were able to return your mattress with Sam's Club. We appreciate your insight, let us know if we can assist moving forward!