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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 231-240 of 746 reviews
Feb 24, 2021
Reviewer name: Marcus
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent Mattress, Highly recommend buying

This mattress is one of the best mattress I have every owned. The sleep has been pure bliss. I also bought My Pillow, pillow set with my new mattress. I never believed pillow's could add such a boost to my over all sleep quality. Between the mattress and the pillows, my sleep is now 'healing sleep'. I wake up rested without stiffness. I recommend this mattress, and if you buy one, add the My Pillow, pillows, it really makes a difference in the quality of your sleep.

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Aug 5, 2021
Reviewer name: SJM
1 out of 5 stars
1 out of 5 stars review

Not as advertised

I bought this mattress less than 2 weeks ago and have already returned it. It was extremely firm, like sleeping on the floor. It never expanded to 12 inches, 9 1/2 at best. Unzipped the mattress cover and it was 2 layers and not 3. Would not recommend this product at all.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello SJM, thank you for taking the time to write a review. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We are here to help, please do not hesitate to reach out at 1-888-240-1945. Thank you.

Jul 11, 2018
Reviewer name: MemoryFoamLover
1 out of 5 stars
1 out of 5 stars review

Lost It's Memory...Returned

This was a big disappointment because it was way too soft for medium size people. Did not help with back pain like my 17 year old memory foam mattress that I loved. Top foam too thick, felt like I was drowning in bed. Worst was the foam did not recover from body impressions. Had dips that showed badly, so I'm returning it to Sam's. The mattress cover is nice however, if that means anything.

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Nov 14, 2020
Reviewer name: Nicole
1 out of 5 stars
1 out of 5 stars review

So sore!

We bought this in the summer after reading so many great reviews. It's such a hard mattress. And even after adding a $200 mattress topper, my husband and I wake up so sore. Not sure if I should contact Serta or Sam's Club for any kind of option.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hello Nicole, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 10, 2023
Reviewer name: Jonie
1 out of 5 stars
1 out of 5 stars review

Not a good quality mattress

We purchased our mattress online for in store pickup and brought it home and immediately put it on the bed frame. The mattress never rose above 10”. And in fact, in some places it rose less than 10”. We gave the mattress a couple of weeks but it never rose anymore than it did in the first few hours after it came out of the box. I suspect that because the mattress was defective and didn’t rise properly, it also was much more firm than it should have been and caused me back pain every night I slept on it. We called the Serta line listed on the product page but was told that because we picked the mattress up in store, we would have to work with the store as they don’t help with anything more than a warranty claim if purchased in store. Sams told us we would have to return the mattress in store for a refund, so keep that in mind if you also have trouble with your purchase. We had to rent a uhaul to return this faulty mattress to the store which was a pain as it was a king and heavy and difficult to maneuver. So overall this was not a very good experience. I expected that Serta would be there to help us if there were any problems, making the return process simple, but that simply wasn’t the case. Had we purchased online and had the mattress delivered then perhaps it would have been different. Since that isn’t made clear in the product description where they recommend calling the Serta line for any issues, I thought it would be good to relate our experience here.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us and we are sorry for your experience. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 13, 2021
Reviewer name: Marsha
1 out of 5 stars
1 out of 5 stars review

Horrible

I’ve slept worse since getting this mattress in the last 2 months than I did on our 5/6 year old plain Jane memory foam mattress. I rarely woke up with back aches but now it’s everyday along with neck pain which are starting to cause headaches. My fiancé says it sleeps sorta ok but it could be much better. Will be returning this things ASAP.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Marsha,Thank you for taking the time to rate the SleepToGo mattress and provide your feedback. We're truly sorry to hear that it wasn't a good fit.To initiate a return, we would encourage you to reach out to our dedicated Sam's Club Serta team. They will be able to answer any questions you may have and walk you through the process. Additionally, they'd be happy to provide some information about the other Serta mattress models available through Sam's Club that may be a better match for your individual sleeping habits and preferences. We hope you are able to get a comfortable night's sleep soon! Best, The Serta Team

Jun 12, 2021
Reviewer name: Murph
5 out of 5 stars
5 out of 5 stars review

Great Affordable bed!

to be honest the first couple of weeks on this bed I considered returning! IT was just too FIRM.. I took the cover off and put on a regular fitted sheet after the first couple of days. After that it started to soften up a bit.. Now it is Wonderfull to sleep on. I have severe arthritis and scoliosis. so getting the right bed was important to me. I have less pain now than I did with a regular pillow top mattress. This bed is also very affordable...

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Oct 4, 2021
Reviewer name: Renroc21
1 out of 5 stars
1 out of 5 stars review

Not a fan!

I purchased a new mattress this weekend from somewhere else because I honestly thought that we have had this mattress for waaaay longer than a year. It's been uncomfortable for about 4 months now. We have rotated it on a regular basis to keep it level. But it is still uncomfortable. When I looked at my Sam's club purchases, it has been just over a year. I felt like it was way too firm before and now it has spots that we just sink into. I hope the mattress I purchased this weekend has what it takes. I wouldn't recommend this mattress for anyone with aches and pains prior to purchasing. Because you will have them after about 6 months of sleeping on this bad boy.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jan 31, 2020
Reviewer name: underthehood51
4 out of 5 stars
4 out of 5 stars review

Was VERY Skeptical

I was very skeptical about this mattress. Have been looking at similar products i.e. Purple, Nectar, etc. Seems the closest competitor for this level of quality and type was still close to twice (at old price) the price but now at this price, this thing is a "no brainer" It is on the firmer side (even for my big fine body 6'1" and 225) it was a little firmer than expected. Bad thing? Not really. The support really seems to be helping. Also noticed that wife who used to snore loud enough that the walking dead would knock on the door to inquire what was wrong now seems to sleep nearly silently. A very welcome side effect. So overall is it in the same league as say Purple, Nectar and all the high priced stuff? I think so. Is it one helluva deal? You bet!

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Nov 3, 2018
Reviewer name: mimi
1 out of 5 stars
1 out of 5 stars review

ughhh

Bought this a few months ago. I'm average weight, relatively fit middle aged individual who normally doesn't complain much about any type of mattress. This mattress, however, makes my body ache. Whether I sleep a few hours or all night, I wake up super sore and miserable. Not sure if it's the mattress firmness or chemical allergies but it's making me miserable.

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