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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,500 ratings746 reviews
  1. 5 stars69% (1,029)
  2. 4 stars14% (208)
  3. 3 stars5% (78)
  4. 2 stars3% (47)
  5. 1 star9% (138)

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Showing 221-230 of 746 reviews
Jan 7, 2026
Reviewer name: RICHARD
5 out of 5 stars
5 out of 5 stars review

Best mattress

We have these mattresses in all our rooms and all our kids and guests absolutely love them! We should be sales people for these because so ment people that have came to stay with us end up pitching these mattresses

Helpful?70GQ544Y4G6E13885204536
Feb 24, 2022
Reviewer name: Wanda Bryan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Its Great

I really love this bed .

Helpful?70GQ544Y4G6E13885204536
Apr 10, 2023
Reviewer name: Glow
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fabric was stained and had tears

Came with big stains

Helpful?70GQ544Y4G6E13885204536
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Aug 24, 2021
Reviewer name: Lathomp24
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good buy for the price

Comfortable and sturdy

Helpful?70GQ544Y4G6E13885204536
Jan 12, 2021
Reviewer name: none
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

mattress

better than i expected.

Helpful?70GQ544Y4G6E13885204536
Oct 20, 2020
Reviewer name: Vindi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value

Great value

Helpful?70GQ544Y4G6E13885204536
Jul 3, 2021
Reviewer name: Cecil
1 out of 5 stars
1 out of 5 stars review

NOT 12”

This is so disappointed I purchased this Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress Just a few months ago I unpacked set up and left it alone till next day. It never occur to me to measure it, just two weeks ago my daughter came over telling me that she want it to buy one for her self. For my surprise I found out that the matters I purchased is NOT 12” is only 10” Very disappointed I paid for a 12” or 10” Photo not included because it keeps giving me a error message

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi Cecil, thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would love the chance to make this right for you, all Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 26, 2019
Reviewer name: Backy no hurt no more
5 out of 5 stars
5 out of 5 stars review

My messed up back LOVES LOVES LOVES this mattress

I read reviews & research ALOT before buying major purchases ESP a large one &/or one I'll be using a long time. I did both with this mattress including CR but still a little skeptical bc I didn't get to lay on it. Even checked out reg box springs/mattresses because that's what I'm used to but I NEEDED relief from the aches and pains associated with sleeping. This purchase was and is everything I wanted and needed! It's comfortable but most importantly my BACK or legs or neck don't kill in the morning anymore! Equally important is the cost is a fraction of what traditional mattresses cost! Re: S/H received pretty quickly, so much so I wasn't quite ready for it. I had bought a Zinus quick snap standing mattress foundation but the model I bought was a little too low to store tubs under (a must have for my space) so had to figure out how to heighten it. Once I did and the foundation was in place, the easy task of opening the box and cutting loose took place. The only "complaint" I'd have is I wasn't sure on the mattress which side was supposed to be up (or down) so went strictly by the picture (I need everything laid out for me!). Anyway, I'm sure you'll love this as much as I do and love the savings as well!

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Jul 21, 2022
Reviewer name: Kp
2 out of 5 stars
2 out of 5 stars review

Waste of money and time

The size of the bed completely sinking. I burn up on this mattress, and I’m not even a hot sleeper. I’ve only had this bed for a few months and it’s already indenting. It’s definitely not 12 inches. It’s definitely not firm or has any back support. I’m very disappointed. I will be going back to spring mattresses.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there. We're sorry to hear that you're sleeping hot. We would like to learn more about your specific situation. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Mar 27, 2022
Reviewer name: S and G
1 out of 5 stars
1 out of 5 stars review

Not impressed

We purchased this mattress a few weeks ago. So far, we are not impressed. It is far from 12". It still has not fluffed up evenly. There is a slight chemical smell that just won't disappear. We live 200+ miles from the store where we purchased it, so returning it is not an option. Disappointed to have spent $600.00 on it.

Helpful?70GQ544Y4G6E13885204536
reply from Supplier Response

Hi there! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.