I replaced a old spring mattress with this Memory foam one. I have been watching the development of the foam mattress for a while. I was always worried about the heat and the mattress being too soft. This mattress has multiple layers to keep it cool and is firm. I have found that I do not wake up in the night or toss and turn as much. It gives great support for your back while contouring to your body on your side. I would definitely recommend this mattress.

In store, presale ,the mattress was in a wheeled box with a handle for easy handling. I ordered on line and it was to be delivered i 3 weeks. the next week it was delivered in a non wheeled box. I flipped the box end to end like a workout video of a body builder flipping tractor tires up a stairs to my bedroom. No instructions on or in the box of how to unpack it, care for it or the warranty. We pulled it out of the box and carefully cut the plastic bag and it inflated... fully after 4 hours. No care instructions in the box. Sams referred me to Serta. Serta said Sams has the instructions. Sams sent me back to Serta. Serta said Elite Comfort Solutions ( the subcontractor that makes and ships the mattress) may be able to email me care instructions and warranty. No response from them. The mattress is firm and after a week developed swales on each side we sleep on.

We have had this mattress (12" Serta Sleep-to-go) for about 2 weeks. We bought it to replace a very old sagging pillow top spring mattress in our master bedroom. We were not a fan of the pillow top and have liked firmer beds in the past, so the negative reviews did not scare us. I should note that we have a sleep number in our other bedroom and are happy with it, but it's not great for non-sleeping activities, so we were hoping for an alternative. Shipping wise, the bed came on a Monday instead of the previous Friday that was estimated via email, but that didn't bother us. The box it came in was missing a wheel and part of the box was torn, but again that didn't bother us either. It was easy to unroll and unfold and it fluffed up to almost 12" almost immediately after unrolling it (12" on one side, 11 3/4" on the other an hour in). It had a not pleasant off-gassing smell, so we slept elsewhere the first night, turned on the exhaust fan in the connecting bathroom, and tried it the following night. My experience and my husband's experience on the bed were completely different. I am about 36 years old, 5' 8" tall, and 120 lbs and have slept well on any bed my whole life, cheap hotels included. Every night I slept on this bed I had extreme problems falling asleep (took more than 2 hours each night), woke up pretty close to every hour, and woke up sore through my shoulders, neck, and back in the mornings. I stuck it out for more than 10 days trying different pillows, positions (I sleep on my side, back, and occasionally my stomach), and switching sides of the bed with my husband. There was only very minimal improvement if any and I was still waking up frequently through the night and having numbness and soreness in my elbows and knees, which I've never experienced before. I stopped trying when I got a debilitating headache that lasted 8 hours and seemed to stem from the neck/shoulder/back pain and tightness (my first non-migraine headache in over 20 years). Needless to say, we will be returning the bed. My husband is also 36 years old, just over 6' tall, and weighs about 230 lbs. He generally sleeps on his side, and sometimes his stomach or back. He literally has had the best two weeks of sleep in his entire life on this bed. For the 17 years I have known him, he has always had problems sleeping - waking up in the middle of the night, getting up at 5:00 am because he can't get back to sleep, and basically living life in a state of semi-exhaustion. In contrast, on this bed, he has slept like a baby, almost overslept for work at 7:00 am, and says he feels rested and wonderful in the mornings. If we could cut the bed in half, we would. So if you are considering the bed...flip a coin?

I've had it about 2 weeks. I was skeptical of it not being a REAL mattress, coming in a box. It fluffed up quickly and it was ready to sleep on by the time my sheets came out of the dryer. It's very firm but the memory foam gives and hugs you. My back hasn't hurt, my hips haven't hurt and my shoulder hasn't bothered me at all. Absolutely thrilled with my purchase.

I'm not sure if it takes time to soften up, but so far, the lack of cushion has been a challenge for my husband and I. We've only had it about a month, so it may need more time, but we also may need to purchase a pillow top cover to give it some cushion. Probably not a good purchase for a side-sleeper.

I like a firm mattress but also comfortable. This one has been good thus far. I have some issues with my shoulder and hips. My arm has a tendency to go numb during sleep. Since I have had this mattress I have noticed that I do not have to prop myself up to get my shoulder off mattress. I am not sure if it is a back related or shoulder related issue but I haven't had the problems since I have been sleeping on this mattress. I would say "thumbs up!"

My husband and I had purchased a Sleep Number bed, but was never pleased with it. We purchased the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress and love it. It is so much more comfortable than the Sleep number bed and way more economical.

This was a top rated mattress in a consumer reports study and it was one of the least expensive mattresses rated. Sam's club offerred it at the CR magazine price and so I bought it. It is a excellent mattress at way less the cost of most of the others rated.

We went to the store to shop mattresses to find out they do not carry Queen size in the store. They advised us to go on-line and order it. The mattress that we received has about a 6"-7" spot on the mattress that appears to be a wear mark right out of the box... Will it matter when the bed is made? No, just a bit disappointed that we have to take something that isn't perfect when we buy new and had to wait to get it...

I have been sleeping on this mattress for about 2 weeks now, & it is so very comfortable. I notice from the covers in the morning that I do little tossing & turning anymore, as I did with my former mattress. Researched it with reviews & with the excellent rating given it by Consumer Report. Felt comfortable with making the $500 investment, & now with two weeks' sleeping on it, feel that I made a very wise choice for my replacement mattress. An adventure to watch it fill up quickly once the vacuum-sealed plastic is penetrated!