Hi Doorman, Thank you for reaching out to us. I have a few recommendations that may resolve some of the issues you are experiencing. First, let's ensure you are running the latest firmware. Go to Settings> Support> Software Update. If your soundbar is connected via HDMI, please ensure Anynet+ is enabled. Go to Settings, then select External Device Manager. From here, enable Anynet+ (HDMI-CEC) if it isn’t turned on. Next, please run a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Robot, We appreciate your honesty regarding your experience with the DU7200 TV. Please know your feedback will be shared with our internal teams. If you do not wish to update your Firmware via Wi-Fi, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Tjor, Please know the DU7200 TV can Screen Mirror from your compatible mobile device. To better explain the process, please use our guide which explains how to screen mirror or cast from your devices to your TV: https://www.samsung.com/us/support/answer/ANS10001896/ If you need more help, please do not hesitate to reach out to us. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Beaver, Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor