Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV

Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for

SAMSUNG 50" Class DU7200 Series 4K Smart TV

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4.3 out of 5 stars

stars1,144 ratings1,022 reviews

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Mar 5, 2025

LJGNC

5 out of 5 stars review

Terriffic price/performance ratio. Extremely clear

I bought this about 6 weeks ago and have really enjoyed it. I had great results with Samsung TV's and now have 4 UHD models and all other brands have been replaced.

Review from Samsung US

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Apr 22, 2025

Marinejumper

5 out of 5 stars review

this is a Samsung house

this is my 4th Samsung tv (its an upgrade for the bedroom). Every tv in my home is a Samsung and I love them. crisp pictures and Samsung TV make it worth it

Review from Samsung US

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Apr 19, 2025

BillinNM

3 out of 5 stars review

User interface needs work

It's really hard to download apps. Remote control needs more features. "Fast forward" would nice. Called for support twice. I'm batting .500 TV itself is pretty good. Could REALLY use some documentation, tho.

Review from Samsung US

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reply from Samsung Advisor

Hi BillinNM, We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Apr 20, 2025

Jimk

5 out of 5 stars review

Great TV

I own 6 Samsung TV’s and find them all sensational. Everything works flawlessly with simple set-up and ongoing use. More importantly, the picture is excellent in all conditions.

Review from Samsung US

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Apr 19, 2025

Jaksun

3 out of 5 stars review

Volume won’t come on

This was a Christmas gift and I am pleased with the picture and ease in operation. My rating is because often I lose volume. And it will take hours sometimes to get it back.

Review from Samsung US

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reply from Samsung Advisor

Hi Jaksun, We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 10, 2025

July4ever

3 out of 5 stars review

Remote control flexibility

Bought the tv last month The remote control is too small …not a user friendly remote control. There should be #, arrows and option to use microphone for channels etc…

Review from Samsung US

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reply from Samsung Brand Ambassador

July4ever: Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Ambassador

Feb 20, 2025

Joseph

4 out of 5 stars review

Remote

I like the tv but the remote does not have any number buttons masking it difficult to change channels.

Review from Samsung US

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Feb 6, 2025

Dave

5 out of 5 stars review

Easy setup

TV was very easy to setup, my sound bar just plugged in with any issues. 5 Samsung Tv's and do not plan on buying a different maker.

Review from Samsung US

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Dec 27, 2024

SpencersTV

5 out of 5 stars review

GREAT Picture, Exceptional Sound Quality

[This review was collected as part of a promotion.] Liked the 65" TV so much we went and purchase a 42" Model for my Wife's Bedroom.

Review from Samsung US

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Apr 19, 2025

Mtbob

1 out of 5 stars review

Terrible! I had to return

I had to take it back. No numeric remote control. I can’t change channels. Bring back the old remote!

Review from Samsung US

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reply from Samsung Advisor

Hi Mtbob, Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor