Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV

Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for

SAMSUNG 50" Class DU7200 Series 4K Smart TV

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4.3 out of 5 stars

stars1,144 ratings1,022 reviews

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Showing 411-420 of 1,022 reviews

Apr 19, 2025

Jaksun

3 out of 5 stars review

Volume won’t come on

This was a Christmas gift and I am pleased with the picture and ease in operation. My rating is because often I lose volume. And it will take hours sometimes to get it back.

Review from Samsung US

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reply from Samsung Advisor

Hi Jaksun, We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Apr 28, 2025

Tollhousegal

5 out of 5 stars review

Happy with this purchase

Bought this to put into a TV ROOM dedicated exclusively to streaming content. So much easier than switching from Satellite feed on our main TV. Picture is nice. Sound is good. Easy to operate. Happy with this purchase.

Review from Samsung US

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Aug 20, 2024

Tlab39

4 out of 5 stars review

The picture is stunning and amazing

[This review was collected as part of a promotion.] Used it for streaming Hulu, Netflix and other streaming services to include connecting the Amazon fire tv.

Review from Samsung US

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Mar 5, 2025

Cybdiver

3 out of 5 stars review

Missed potential

The picture is good the speakers are awful, there's no way to go directly to a channel without scrolling. The blue tooth is not the latest considering the set was recently manufactured. I gave it 3 stars for picture quality.

Review from Samsung US

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reply from Samsung Advisor

Hi Cybdiver, Thank you for your feedback. Please know your opinion is important to us and will be shared with our internal teams. Regarding audio issues, there are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. To select a channel on your TV, press the 123/Settings button on your remote. Then select the number keypad and enter the channel number. The Bluetooth in the DU7200 TV is up to date and should connect to your external Bluetooth devices. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Mar 5, 2025

Happyshopper

5 out of 5 stars review

Happy so far.

It’s been 10 years since I bought a new tv and boy, things have changed! This is a smart tv that comes on instantly and has a very sharp picture. So far I am very pleased with my purchase.

Review from Samsung US

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Mar 5, 2025

Sam25

5 out of 5 stars review

Great features

This was my second Samsung TV. So far so good. No complaints whatsoever. My phone, stove. Fridge and microwave are also Samsung. Not so pleased with fridge, the ice maker always freezes up.

Review from Samsung US

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Mar 5, 2025

Love tv

5 out of 5 stars review

Best tv

This is the best tv. It is bright and clear. Even in a sunny room the picture is vibrant. Apps are easy to navigate. I can even control the sound bar with only one remote.

Review from Samsung US

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Feb 20, 2025

Debg32

5 out of 5 stars review

You can count on Samsung

This tv is amazing. The picture quality is unreal. It is crisp and clear. I would definitely buy again. I can always count on Samsung to produce great products at a great price.

Review from Samsung US

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Feb 5, 2025

Boatdave

5 out of 5 stars review

Great picture!

I have to other more expensive Samsungs which we totally love. We purchased this one for the basement and am very, very happy with the picture quality and sound. Easy set up....

Review from Samsung US

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Feb 20, 2025

RJoc19

4 out of 5 stars review

Great Picture

Love the TV but hate the remote!! Still trying to figure out how to customize the Home Screen but the TV has a great picture and wall mounted it’s the perfect size for my family room!

Review from Samsung US

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