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Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for
SAMSUNG 50" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,145 ratings1,023 reviews
  1. 5 stars62% (710)
  2. 4 stars19% (223)
  3. 3 stars9% (98)
  4. 2 stars5% (54)
  5. 1 star5% (60)

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Showing 201-210 of 1,023 reviews
Feb 20, 2025
Reviewer name: colokaren
5 out of 5 stars
5 out of 5 stars review

Awesome television

My old Visio finally died, replaced it with a new Visio and it was a horrible tv. Then bought this Samsung and absolutely LOVE everything about it! No more having to deal with 3+ remotes, the picture is sharp and clear. Remote is easily learnable and did I say how much I LOVE this television?!?!

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Jul 1, 2024
Reviewer name: Mao201
5 out of 5 stars
5 out of 5 stars review

Even better Resolution for 2024

[This review was collected as part of a promotion.] Better resolution than the prior year. Screen resolution have been redefined, and such bold picture. Compare to other models, this UHD to me is better. Better pictures and much lesser value in the market in which you can't beat. Awesome job with the upgrade Samsung. Best quality too.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Mar 5, 2025
Reviewer name: Planetmiller
1 out of 5 stars
1 out of 5 stars review

What a struggle!

We bought this tv six weeks ago for my aging father and the setup and controls are crazy. Samsung wants everything to be proprietary which makes it impossible to simplify for a significant senior citizen with less than optimal eyesight and hearing. We are struggling to get it to where he can watch it pretty much on his own and are threatening to return it soon to our place of purchase (Costco).

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Planetmiller, Thank you for choosing Samsung for your father. I appreciate your feedback and hope I can provide some tips that will make operating the TV easier for your father. First, to make it easier to see the Menu text on your screen, go to Settings> All Settings> General & Privacy> Accessibility> Zoom Menu and Text. In that same Menu, there are other Accessibility functions available that may make operating the TV more user-friendly as well. Next, you can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off. There are also a few guides available that may make it easier to learn how to use the TV. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Apr 19, 2025
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Hate Surveys

Frankly I don’t know what Samsung provides me except a phone. I thought they would make it easy to back up my data but I don’t know how to do this and if I need to restore data, I don’t know what is involved. Why don’t you tell me why you’re better than the competition?

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi MikeAustin, To better understand the issues you are experiencing with your Samsung TV, please reach out to us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Advisor

Feb 6, 2025
Reviewer name: Jasper
4 out of 5 stars
4 out of 5 stars review

Great but not user friendly.

I replaced my 8 year old Samsung flatscreen with this 43” smart flatscreen. TV viewing is great and I have adapted several streaming apps. I am replacing the Roku streaming service. The instructions with the new tv were lacking greatly, especially with regards to the features on the remote. Little instruction beyond the power button function. I still don’t understand the function of three buttons on the remote control.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Jasper, We appreciate your review of the DU7200 TV. Please know that you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. I hope this helps! If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Feb 21, 2025
Reviewer name: not happy 1
4 out of 5 stars
4 out of 5 stars review

great features, but disappointed, no optic outlet

this tv was a gift from out kids for Christmas. what a wonderful and unexpended surprise!! putting the tv together to hang on the wall was easy but took a couple of people to help lift it on the wall stand. when we went to hook up my husbands sound box for his hearing aids, we were very surprised to find that there was no optic outlet on the back to do this, and so he is unable to use his remote to control the volume for his hearing aids!! we wish we would of looked at the back for that feature first, so that maybe we would of taken this model back and got a different one with that feature. he misses it.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
May 23, 2025
Reviewer name: JohnB
1 out of 5 stars
1 out of 5 stars review

Very bad glare experience

Very poor screen appearance for the money I paid for this TV. Very unhappy. There is a very obvious, blatant light bulb refection on the TV screen that is caused by a standard basic light fixture located on the ceiling nearby where the TV is set up. The light's glare on the TV screen is always present and makes for a horrible viewing pleasure. Your TV screen should have been designed much better so that it reflected.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi JohnB, We appreciate your feedback on screen reflections with the Samsung DU7200 TV. Room lighting plays a significant role in how reflections appear, and while we aim to reduce glare where possible, complete elimination isn't guaranteed. For improved glare control, we recommend repositioning the TV to avoid direct light or consulting a professional installer. Samsung’s Glare Free screen is available starting with the QN90F Neo QLED 4K, while Anti Reflection technology is included on select models beginning with the S85F OLED and above. If you have any questions about features or setup, our team is here to help at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also LiveChat with an agent through the ‘Support’ link on our website. ~Samsung Advisor

Dec 27, 2024
Reviewer name: Westvirginians
5 out of 5 stars
5 out of 5 stars review

The easiest TV to operate

[This review was collected as part of a promotion.] This is our second Samsung Smart TV. Had our previous TV for years. It was one of the first Smart TV's. So sorry to have to replace it but knew we wouldn't be happy with any brand other than Samsung. Best picture clarity and easiest to set up. Purchased a "cheaper" TV several years ago for bedroom because we only use TV in that room on rare occasions. Was talked into a Roko TV. Had a terrible time setting up and connecting with our TV provider. Several calls later finally set up. With Samsung it was so easy. Didn't have to make special calls at all.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Mar 5, 2025
Reviewer name: Holy cow
2 out of 5 stars
2 out of 5 stars review

55 inches is great

This TV is really got a great picture and I love the size. I hate that you can’t just turn it on and be at the channel you left. You have to push another button to get there too confusing for this old lady. i’m even using a universal remote control that’s got numbers on it Accumulate 150 minimum Tha Alive

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Holy cow, Thank you for choosing the DU7200 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off. I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 14, 2024
Reviewer name: AlwaysASamsung
5 out of 5 stars
5 out of 5 stars review

Great Picture!

[This review was collected as part of a promotion.] I am using my Samsung for streaming. It has a great picture and priced very reasonable. My only concern while using a separate Roku device, you need to shut off the power button twice, once for the device and once for the TV, which can be inconvenient and frustrating at times.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301