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Customer reviews for SAMSUNG 50" Class DU7200 Series 4K Smart TV for
SAMSUNG 50" Class DU7200 Series 4K Smart TV
4.3 out of 5 stars
stars
1,145 ratings1,023 reviews
  1. 5 stars62% (710)
  2. 4 stars19% (223)
  3. 3 stars9% (98)
  4. 2 stars5% (54)
  5. 1 star5% (60)

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Showing 91-100 of 1,023 reviews
Feb 5, 2025
Reviewer name: Dbone
3 out of 5 stars
3 out of 5 stars review

Not a great purchase!

Bought this a few weeks ago for my mom. The remote is a joke. You can't control the volume other than mute it and there's not even an input button. I find this TV not very user friendly. Had to buy a Roku with a better remote for her to work it correctly. Picture quality seems decent.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi, We appreciate your feedback on the DU7200 TV remote. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button. You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Dec 27, 2024
Reviewer name: Westvirginians
5 out of 5 stars
5 out of 5 stars review

The easiest TV to operate

[This review was collected as part of a promotion.] This is our second Samsung Smart TV. Had our previous TV for years. It was one of the first Smart TV's. So sorry to have to replace it but knew we wouldn't be happy with any brand other than Samsung. Best picture clarity and easiest to set up. Purchased a "cheaper" TV several years ago for bedroom because we only use TV in that room on rare occasions. Was talked into a Roko TV. Had a terrible time setting up and connecting with our TV provider. Several calls later finally set up. With Samsung it was so easy. Didn't have to make special calls at all.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
May 5, 2025
Reviewer name: none
2 out of 5 stars
2 out of 5 stars review

What features ??

Picture is good. too many bells and whistles. Just wanted a simple TV. Not too many advantages over the old TV. Actually None, just has 100% of it's pixels. Too hard navigate. Other TV was simple to change to movies now nothing is free or easy to find.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi None, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 5, 2025
Reviewer name: Lollipop
5 out of 5 stars
5 out of 5 stars review

Great picture terrible remote.

Great TV, easy to use. But hate the cellular remote! We have 3 tvs at home, 6 at a vacation rental, all Samsung. Only one has the cellular remote and it’s awful! Of course it’s our living room tv the One we use the most. Will not ever buy one that has this remote again!

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Mar 5, 2025
Reviewer name: MeMe
4 out of 5 stars
4 out of 5 stars review

Mostly satisfied

Have had my Samsung for a short period. Been satisfied for the most part. Have had a problem with it communicating with an AT&T wireless router. It has decided not to communicate. Then a day later it connects back up. Don’t understand why. Other than that, have enjoyed the TV

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Apr 22, 2025
Reviewer name: Telephonetim
4 out of 5 stars
4 out of 5 stars review

Good TV, reccomend it above some others.

4th Samsung tv I've had, and this one seems to lose communication with internet often. If there's a momentary outage, Samsung won't restore w/o a turn-off/on. Frustration. Other devices restore quickly. Great picture, occasional issues with tuning various app's; MAX, Paramount+ mostly. Samsung did mostly stand-up for failed "curve" tv, after many months of "testing".

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Mar 5, 2025
Reviewer name: Steven R
4 out of 5 stars
4 out of 5 stars review

Almost perfect, almost.

Great, love the TV. I would give it 5 stars but I can because the app store is missing some pretty big apps. I had to buy a fire stick just so I could watch football on the NFL app. I don't understand how the biggest tech company in the world doesn't have access to all of the biggest apps. Other than that I love the TV especially the new remote.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Feb 5, 2025
Reviewer name: Coco
3 out of 5 stars
3 out of 5 stars review

Small remote control buttons

Unfortunately, I am not smart enough to be able to use a smart tv. The remote controls buttons are so small. Itʼs hard for us seniors with our arthritic fingers to maneuver. Also the key pad is not lit. Wish I could get a larger, senior friendly remote. Remote control has no microphone to search, even tho screen says ask......

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Coco, Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Nov 19, 2024
Reviewer name: scottystrue2U
5 out of 5 stars
5 out of 5 stars review

The most realistic screen.

[This review was collected as part of a promotion.] I use my Samsung TV to stream movies music videos on YouTube and also use it to monitor my whole house. I don't even have to have the remote no more looking for that because it's on my phone exactly the same as it is they came with the TV This is one of the best TVs I've ever had the most realistic pictures if you put the ocean scene on there yes it looks like an ocean and it's so big and it's right there bold in front of you number one TV I've ever had check it out you like it too.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
Feb 6, 2025
Reviewer name: Phil
4 out of 5 stars
4 out of 5 stars review

Glad I bought it (with one or two caveats)!!

I bought this television a few months ago and I am very happy with the purchase. My concern is with the lack of literature on how to use all its features. I am old school and would appreciate a manual. Maybe even an on-line (or instore) class to learn about its features.

Review from Samsung US
Helpful?6FFFIGX8UWW613884652301
reply from Samsung Advisor

Hi Phil, Thanks for your feedback. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. There are also built-in guides available on your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor