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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)
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Showing 51-60 of 1,152 reviews
Apr 27, 2020
Mimi of Lily and Maisie
5 out of 5 stars review

Verified Purchase

Great playset! Clear directions for assembly

This swing set is fantastic! My son-in-law and daughter put it together over the course of a few days, including grading and filling the appropriate area underneath the set and adding rubber mulch pellets. My granddaughters ages five and two and a half love it! Great opportunities for creative play and the 2 slides are fantastic. Also great potential for "really high, higher!" swinging. I really appreciated that the set was delivered even though I ordered it at the beginning of the covid shutdown. This has made staying at home feel like a treat!

Review from backyarddiscovery.com
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Jun 6, 2021
Mike N
5 out of 5 stars review

Verified Purchase

Excellent play set at a great price

Well designed and manufactured with good quality materials. I expect this to last a good long time. I had one small brace that had a knot on it and it split when I tightened a screw in it. I was able to glue and screw it together with a few extra screws and re-drill it. You will need a level spot to put it or plan on digging to make it level. Instructions are excellent so read them carefully. It took two adults the better part of two days to complete. You really need a battery impact driver and drill as there are hundreds of screws and bolts to tighten.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for the 5-star review, we are happy to hear that you are enjoying your Backyard Discovery product.

Aug 18, 2020
Peter Grossgold
5 out of 5 stars review

Verified Purchase

Beautiful, Huge, Fun!

Beautiful Play Set. It took myself and 3 teens (we are all very handy) 10 hrs in 115 degree heat in AZ. Now that did not count the extra 5 more hours for the twisty slide alone. OH BOY, that was fun. The instructions were clear and understandable. 1 or 2 small errors in them, but easily figured out. ITS BIG :).

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

We are thrilled we earned your 5-star review.

Dec 24, 2019
Eric v
4 out of 5 stars review

Verified Purchase

Show this to your husband before buying.

Relatively easy assembly if you have an impact drill. They have the typical manual to follow step by step and the option to download an app with the same instructions in 3D with zoom/tilt/pan functions. I used the paper manual 98% of the time and references the app for a couple pieces that had specific orientations I couldn’t see in the book. The set comes with 2 of all the tools you’ll need and most hardware has a spare piece. Ships in 5 boxes weighing 575# total. Front of the manual says 8 hours to assemble the whole set and 3 additional hours to assemble the tube slide. I finished in 9 hours and 3.5 hours ( i blame the beer breaks) a couple pieces split when installing and I have yet to attempt the 800 number to get replacements. Pretty sure this is regular pine they stained to look like cedar...yet they claim it is cedar. Super light weight wood..not sure how long it will last. Most of the set can be done with 1 person no problem. But you will need a ladder and an extra hand for the upper level stuff. I little hint that might help move things faster...before you start, open all the boxes (less the slide) and organize the pieces in order. At this moment; they are charging $500 for assembly. I would say well worth it if you don’t have a whole weekend with good weather to dedicate. I think that’s all.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Eric, We appreciate your detailed review of your assembly experience. We encourage you to call the Customer Advocate Team at 800-856-4445 and they can get those split pieces replaced for you right away, at no cost to you. Our wood is Chinese White Cedar and it is part of the cypress family of woods and is a close cousin of the Western Red Cedar. It is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.), an unfortunate downside to the species of wood is that it’s prone to splitting. The wood has been applied with a waterborne stain for color only so you will need to put a sealant on the set that works well in your environment.

Dec 20, 2019
Potterswife
5 out of 5 stars review

Verified Purchase

Big Fun

We bought this for our granddaughter, and also included the assembly option. My daughter and son in law really appreciated that we paid for assembly. Our granddaughter and her friends are having a blast on this playset. There’s so much to do, and it allows for lots of creative play.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

We are so glad your family is enjoying the Bristol Point Cedar Swing Set. What super memories.

Apr 28, 2019
David M
5 out of 5 stars review

Verified Purchase

Great investment

It took me a couple of days 2 1/2 a few hours a day to fully build between work and building. When complete my grandson and guest ages 4-8 years old had a blast and kids did not want to stop playing. I called the manufacturer regarding a part and they have great customer service shipping me out a part that was damaged from freight company. The sales representative said remember to seal the Wood now that’s its complete which was not in the instructions however thankful said mentioned it because it should be common since, but not for me. Thompson wood sealer with my sprayer did a great job.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

Mar 19, 2021
Cory c
5 out of 5 stars review

Verified Purchase

Solid set

So far, the playset is amazing. It is still new so we will see how it holds up. The construction is very solid. Most of the 1 star reviews i read were mad at the company that sets up the playset, i just did it myself. Be warned, it takes a long time to build.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5-star review.

Jul 23, 2021
Nichole
2 out of 5 stars review

Verified Purchase

Lots of broken pieces but would have been nice

There is a lot of broken pieces and can’t complete the rest to build and no one will call me back to replace parts. Had it almost put together all the way except the slides and one of the main panels for the side is completely cracked so now I’m stuck and not sure what to do.

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reply from Supplier Response

Hi Nichole-<br />We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate team at 800-856-4445 8am - 6pm CST 7 days a week.

Jul 27, 2021
Ira
4 out of 5 stars review

Verified Purchase

Good playset

It's definitely a time consuming project. Put aside 2 days for 1 person. The tube slide would actually be easier if you build it in ace and work your way to the ground. Can be difficult lining it up with 2 people if you build it separately like the instructions say. It's definitely a good buy and the kids love it

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for the review

Jul 22, 2021
Kat
3 out of 5 stars review

Verified Purchase

Assembly/Value

So far, overall, we are pleased with the playset. However, you must have a lot of time and a lot of patience assembling it. It comes in hundreds of pieces (including hardware). It states that 2 people can put it together in 8 hours. This is not the case. We received it 4 days ago, and the first box we opened contained a damaged wooden panel. We called and they are sending a new panel. It is scheduled to arrive tomorrow. In the meantime, so far, from the minute you start opening the boxes, sorting out all the pieces and hardware, and looking at the 98-page instruction manual, it has taken 2 people 22 hours. That's not counting the additional hours it will take once the new panel arrives. We can't attach the green tunnel slide until the wooden panel arrives. 2 people. 22 hours. So far. But overall, we are enjoying the rest of the playset. I think it is worth the price we paid and the kids love it. Just be sure you have lots of time and patience and the smiles and laughter of the kids makes it all worthwhile.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for taking the time to review our product! We are sorry to hear that you are not 100% satisfied with your product