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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)
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Showing 41-50 of 1,152 reviews
Apr 29, 2019
john
4 out of 5 stars review

Verified Purchase

Expect 10-12 hours of assy

Need other tools to install, took day 1/2 to assy. Several parts not marked, several cannot id due to fading of ink. Build tube slide from swing to ground, look at seems in diagram. Door already broke by 4 year old, lasted about one week. I expect many repairs because wood is dry and weak. Kids love it, play on often. I would recommend for large flat level area and semi skilled wood crafter. You will feel over whelmed when you see all boxes. Unpack and put all similar items together. Good luck.

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reply from BYDSales

Thank you for taking time to leave us a review!

Apr 4, 2020
clrky17
5 out of 5 stars review

Verified Purchase

Wonderful set, just read the instruction carefully

Great playset, but be patient as there are lots of pieces and it does take some time to setup. It took my husband and I 9 hours to do the playset and another 3 to do the tube slide. All is worth it in the end to see the smiles it has brought to our kids faces.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5-star review.

Jul 14, 2022
Anonymous
5 out of 5 stars review

Verified Purchase

Great set! Perfect for growing kids!

Assembly was pretty easy to follow. Nothing came damaged and appreciated the few extra hardware pieces. It took about 2 1/2 days to put together with 2 adults. The only complaint I have is that some of the wood is very soft which causes the screw holes to strip extremely easily. That being said, I can't justify taking off an entire star for that. It really is a great set and my kids absolutely love it. 4.7 stars!

Review from backyarddiscovery.com
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Jun 25, 2019
LKBS
5 out of 5 stars review

Verified Purchase

Big Hit!

We got this for my 3 year old granddaughter. It is late June in Texas and the temperature is in the mid 90’s. She will not come inside. She absolutely loves this play set! The slides are fun and she has a great time in the kitchen. I like the way the mixer works and the sounds the skill pans the pot makes. Fairly simple to put together. We used both the BILT app and the written directions. We had to correct ourselves a couple of times due to some boards looking exactly alike but were left/right specific. Again, temperature in the mid 90’s was a bit of a challenge for 60+ year old grandparents to build but we did it in 3 days. It is well made and will hopefully last many years. I highly recommend it!

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reply from BYDSales

Thank you for your 5-star review!

May 1, 2019
We have a 3 year old
5 out of 5 stars review

Verified Purchase

Plan for longer assembly

We just assembled this for my 3 year old. She loves it. I am happy with the quality although I can’t speak to long term wear. It did take us MUCH longer to assemble. They state it should take two adults 8hrs. We had a total of three adults with good handy skills, lots of appropriate power tools and lots of coffee and it took us 23 hrs of work. However our little girl loves it.

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reply from BYDSales

Thank you for your 5 star review!

Aug 14, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Must Have during quarantine!

It took my husband and I about a week to build it! A little bit at a time. My daughter and neighborhood kids love it! The swings is her favorite. This play set is perfect with two slides, little kitchen, and swingset! Definitely recommend. My husband did have to add some more wood pieces, we wanted it even more sturdy for all the kids.

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reply from BYDSales

We are excited to earn a 5-star review. Thank you

Jun 15, 2021
Kk
3 out of 5 stars review

Verified Purchase

Could be better

Wood splintered when drilling together, especially the rock wall! Pieces warped and some “pre drilled” holes didn’t line up and pieces of wood wrong size. Bolts for wavy slide were not long enough to go through the pre made floor it attaches to. Or floor was built wrong so there was extra wood to go through. Instructions were not the greatest, tunnel slide was horrible to put together! On the positive side my kids do enjoy themselves. Really hoped for better quality for money spent. Thankfully it was on sale so saved some money, and sadly only option to buy due to everything was sold out.

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reply from BYDSales

Thank you for taking the time to review our product! We are sorry to hear that you are not 100% satisfied with your product

Jul 17, 2020
Stacey
3 out of 5 stars review

Verified Purchase

Not worth the cost

Thin wood for price. Cute and kids love it but quality of wood not good for the amount of money that it cost. Several broken or split pieces. There was a clip missing for one of the swings so could not hang it. Took 22 1/2 hours for 2 people to put together.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

We are happy to send you replacement boards or missing hardware at no charge as part of your parts replacement warranty. Give Backyard Discovery Customer Advocate Team a call as they can assist you with that. 800-856-4445 8a-6pCT seven days a week.

Apr 28, 2019
Caitlin
4 out of 5 stars review

Verified Purchase

Patience

When we received the play set, a couple boards were already cracked. I’m assuming do to shipping When assembling the play set, it took us 6 hours with 5 people to put it together. If you are assembling this swing set with 2 people, I would say start early morning. It’s gonna take a full day and a lot of patience to put it together. In the end it’s a pretty good swing set for the price it is. Also definitely go by the ages that are rated for this swing set. I don’t think it would hold up for any older.

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reply from Supplier Response

Caitlin, Thank you for your comment. We value customer feedback like this because it helps us improve the quality of our product and services. All Backyard Discovery products come with a 1-year full warranty as well as a 5-year pro-rated warranty. Customers are encouraged to contact our customer service division any time they have issues so can provide help needed to fix your problem. We can be reached at (800) 856-4445. We aim for 100%, 5-star customer satisfaction and we're sorry to hear your Backyard Discovery experience was less than perfect.

Aug 13, 2020
Anonymous
4 out of 5 stars review

Verified Purchase

Great Playset

Good-sized playset for the money. Assembly went well, but there is a large amount of hardware involved and took us about 16 hours from start to finish. Very few issues during assembly that were easy to handle and everything fit as it should. Hope to get many years of use out of it.

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reply from BYDSales

Thank you for your review and sharing your experience.