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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,469 ratings1,161 reviews
  1. 5 stars67% (989)
  2. 4 stars18% (264)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (118)

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Showing 1-10 of 1,161 reviews
Jul 8, 2020
Katty
5 out of 5 stars
5 out of 5 stars review

Love the kitchen

My dad bought this for my sister's daughter's in Missouri there 4 and 1 years old they love it. The kitchen makes sound. Oh and the love the tunnel slide. I liked it so much my dad bought me one for my son hes not even 1 yet. I live in Wisconsin. My dad lives in Indiana so he dosen't get to see his grandkids that much. Trust me my sister and I take alot of videos and photos. Hes the best dad. He wanted to get these play centers for his grandkids and they are built to last and we will have so much fun playing on them.

Review from backyarddiscovery.com
Helpful?197462EIXE7K13884314503
Mar 17, 2019
Darlene352
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My kids love this swingset!

Was alot to put together but the app. Is amazing in helping with step by step instructions.very well made materials will last along time. It has features for older and younger kids to enjoy. My kids play on it everyday they love it! I recommend it to anyone wanting a bigger playset for your yard.

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for your 5 star review!

Mar 25, 2021
Mackenzie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy and affordable

Everything we could have hoped for! Easy to put together. It took my dad and I two days to put together with occasional help from a third person. We worked about 6-8 hours each day five or take. I was also still taking care of my children during all of this, and it was very doable! We did have some pieces damaged through the box and one piece, that we will have to call the company about to replace but it was minor. We also had to go get screws because they did not send enough of the screw that you use for all of the platforms and post by the slides, Otherwise we had no problems. I would also recommend downloading the bilt app and searching the swing to use the digital 3D instruction manual! It was very helpful when the paper copy seemed overwhelming.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Thank you for your wonderful review and feedback! We know that your children will love the Bristol Point Swing Set for many years to come. Our Customer Advocate Team is here 7 days week if you ever need us!

Apr 8, 2020
ITSquire
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Set

Wow, there are A LOT of parts and it took three of us approximately 16 hours to put it together steadily working. The set is really well built, there are a couple of negatives, the sink faucet last one day before it broke off, the screws are not long enough and any moving of the faucet handles took it out. Some of the screws that hold the panels on are too short and the boards have popped off, I will just put a longer screw in to hold. The tie downs are not long enough. It took a lot of effort to screw them in and I will have to buy a set for Home Depot that are longer for the swing set portion. One piece of the tube slide was Cracked when we took it out of the box, but was replaced. Their customer service at Backyard Discovery was great, when I called her about the broken piece, she first registered the set, then hooked me up with the new part which was delivered in about three days. You can’t go wrong buying this, probably well worth paying the $500 to get it installed unless you have a lot of patience and like to work with your hands. My grandkids love it though and it was well worth it!

Helpful?197462EIXE7K13884314503
reply from Supplier Response

We are glad your children are enjoying our Bristol Point. If you are still needing a new sink just give our Customer Advocate Team a call once more and they will happily get one out to you. 800-856-4445.

Apr 5, 2019
Bneal69
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Nice Playset

Had this playset up for about a week now(Will review in 6 months) Several things I noticed. 1. This playset is not difficult to set up compare to others that I have built. (5 stars) 2. Quality of the product (4.5 stars) 3. Nice instructions (4.0 stars - some needed more time spent to figure out) 4. Slides (5 stars) 5. Accessories (5 stars) My grand kids love to play on this set and they are 6, 5 & 1.5 years old. Overall very nice product

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for your 5 star review!

Jan 1, 2020
Christina
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Read this review!!

First off the directions are absolutely horrible. There are so many holes in each piece that you almost have to think backwards or look ahead to make sure you’re doing this right. The stamps for the identification pieces are hard to read on some pieces. The tube slide pieces have faint marking so pay close attention when putting that together. Took me about 25 hrs to put this thing together. Make sure you sort pieces by identifying numbers to save you some hassle digging through the like 500 individual boards. The wood is soft so turn the torch down on your drill. It turned out beautiful but I’ll never do it again. Also you’ll need a drill bit that folds like a L to help get in those tight spaces on the tube slide. Trust me!! Overall she loves it so the blood sweat and tears was worth it I guess.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Christina, First you should feel very accomplished by putting your Bristol Point together for your family. We do realize that our sets come in many pieces and we continually work to improve the customer experience during assembly. You didn’t say if you used the BILT app that was designed to help with assembly but it sounds like you have impeccable experience with building. Your advice that you shared is great advise for those starting this project and I would add to find a helper to make it easier as well. We appreciate your review and please know that your input will be shared with our engineer team.

Apr 6, 2019
Mom518
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Takes a while to assemble, but worth it!

I am docking a star because it took much longer to assemble than the “8 hours and two people” that the BILT app reports as required for the assembly of this play set. The pre-drilled holes were also not aligned in several areas, creating some hiccups along the way. My husband and his father are very handy, and it took them about 3.5 full days to assemble. However, once it’s completed, it’s cute as can be! Our toddler loves it and we know it will be used by our kids for many years to come!

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for taking time to leave us a review!

Aug 4, 2021
Thompson
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So fun

Once it's all put together, this playset is awesome. I bought it for my 3 year old son and all of his cousins, and they all love it. Putting it together was a huge pain in the rear, though. Directions say it takes 2 people 11 hours to complete--my husband owns his own construction company and this playset took us well over 11 hours. There are so many small pieces that could have come assembled to speed up the process, but instead they make the purchaser assemble them. And the tube slide....that is what nightmares are made of. The instructions are kind of all over the place, but they do get the job done which I guess is the important part.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Hello Thompson!<br />Thank you for taking the time to review our product. We hope your son will make many memorable memories. We offer the copy manual for the tube slide and we also offer We also offer an APP that can be downloaded on any digital device. BILT app is an all-in-one, 3D-guided assembly app that is a fully-interactive, voice narrated app that does everything from explaining which hardware and tools are needed to letting you zoom in, zoom out and rotate each step to help eliminate the guess-work associated with paper instructions. Download BILT today FREE on any mobile device.<br />https://itunes.apple.com/us/app/bilt/id879452214?mt&#61;8<br />https://play.google.com/store/apps/details?id&#61;com.bilt.mobile

Apr 13, 2021
Gary
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Save Money and Headaches - DIY

Paid $400.00 for Assembly. Assembly would take 45 days to happen. Canceled assembly and undertook the task with the family. We took our time and had it up in a couple of days. 3 y/o is pleased!! STILL waiting for Sams to refund $400.00. Have called 6 going on 7 times with no resolution.

Helpful?197462EIXE7K13884314503
reply from BYDSales

I encourage you to call Backyard Discovery Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week, and let them know you are unable to reach Sam's for a refund. They are happy to help you.

Aug 8, 2021
V Coleman
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cute play set. Super fun.

It’s a very cute play set. Unfortunately it doesn’t seem very sturdy. I guess it’s sturdy enough, but it feels like if the kids play too rough... and my kids play ROUGH... that it would break. It’s only been a few days that we have had it together. The kids are having a lot of fun. The kitchen is really cool with a grill, pots, and food. All in all, I think it’s really nice. But nice doesn’t matter if it’s not sturdy. Time will tell. If it holds up it will be worth the money. I’m going to be really upset it it doesn’t.

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for taking the time to leave a review. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). We have had many years of proven products and are confident if maintained according to your manual guidelines your family will enjoy it for many years to come. Please know your swing set does come with a 5 year pro-rated warranty if you need any parts. You can reach our Customer Advocate Team at 800-856-4445. We are here 7 days a week 8am-6pm CST.