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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,461 ratings1,153 reviews
  1. 5 stars67% (986)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)

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Showing 1-10 of 1,153 reviews
Apr 8, 2020
ITSquire
5 out of 5 stars review

Verified Purchase

Great Set

Wow, there are A LOT of parts and it took three of us approximately 16 hours to put it together steadily working. The set is really well built, there are a couple of negatives, the sink faucet last one day before it broke off, the screws are not long enough and any moving of the faucet handles took it out. Some of the screws that hold the panels on are too short and the boards have popped off, I will just put a longer screw in to hold. The tie downs are not long enough. It took a lot of effort to screw them in and I will have to buy a set for Home Depot that are longer for the swing set portion. One piece of the tube slide was Cracked when we took it out of the box, but was replaced. Their customer service at Backyard Discovery was great, when I called her about the broken piece, she first registered the set, then hooked me up with the new part which was delivered in about three days. You can’t go wrong buying this, probably well worth paying the $500 to get it installed unless you have a lot of patience and like to work with your hands. My grandkids love it though and it was well worth it!

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

We are glad your children are enjoying our Bristol Point. If you are still needing a new sink just give our Customer Advocate Team a call once more and they will happily get one out to you. 800-856-4445.

Mar 17, 2019
Darlene352
5 out of 5 stars review

Verified Purchase

My kids love this swingset!

Was alot to put together but the app. Is amazing in helping with step by step instructions.very well made materials will last along time. It has features for older and younger kids to enjoy. My kids play on it everyday they love it! I recommend it to anyone wanting a bigger playset for your yard.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

Oct 30, 2019
Haysam
5 out of 5 stars review

Verified Purchase

Love it! Great product!

I bought this Play set for my four-year-old she loves it. It was supposed to arrive on Monday the 22nd but it came in 5 days prior to that Which was great! The delivery guys were so professional and kind that they dropped it off in my backyard instead of leaving it on the curb. It says that it only takes eight hours to put together buy two people but it took way longer than that. It was not hard to put together but it was time consuming. The easiest way to do it is to make sure you open all the boxes and lined up all the pieces alphabetically and numerically which took about two hours Doing it by myself. The next day we started the build. We spent 10 hours with very small breaks And we got everything done but the tube slide. The following day I spent about six hours finishing up. Altogether took about 16 to 18 hours with two people

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

We are glad that that your delivery experience was great! You have some great tips and hints for future customers looking to purchase our products. Thank you for the great review.

Oct 23, 2019
Meredith
5 out of 5 stars review

Verified Purchase

Kids love it! But the tube slide is cursed.

Great play set. Very sturdy. Good luck with the twisty tube slide. By the time you get there the rest of playset will have already been put together and you will be filled with false pride, the tube slide will remind you why you have a day job and make you want to drink. You will question every major life decision and whether you possibly need a brain scan or your vision checked because the instructions for the tube slide might as well be an optical illusion. This is the part of this adventure you should just grab a drink and dig in build a fire to keep you warm and grab one of those big spotlights because it will surely get dark before you finish. Just remember “YOU IS SMART, YOU IS KIND.” -the help. Lol other than the tube slide we are very happy with this purchase and our kids love it too!

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

You write a fun review! The tube slide can definately be a task. For future projects we encourage you to download the app called BILT as it is a 3-D interactive assembly tool.

Apr 6, 2019
Mom518
4 out of 5 stars review

Verified Purchase

Takes a while to assemble, but worth it!

I am docking a star because it took much longer to assemble than the “8 hours and two people” that the BILT app reports as required for the assembly of this play set. The pre-drilled holes were also not aligned in several areas, creating some hiccups along the way. My husband and his father are very handy, and it took them about 3.5 full days to assemble. However, once it’s completed, it’s cute as can be! Our toddler loves it and we know it will be used by our kids for many years to come!

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for taking time to leave us a review!

Aug 4, 2021
Thompson
4 out of 5 stars review

Verified Purchase

So fun

Once it's all put together, this playset is awesome. I bought it for my 3 year old son and all of his cousins, and they all love it. Putting it together was a huge pain in the rear, though. Directions say it takes 2 people 11 hours to complete--my husband owns his own construction company and this playset took us well over 11 hours. There are so many small pieces that could have come assembled to speed up the process, but instead they make the purchaser assemble them. And the tube slide....that is what nightmares are made of. The instructions are kind of all over the place, but they do get the job done which I guess is the important part.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Hello Thompson!<br />Thank you for taking the time to review our product. We hope your son will make many memorable memories. We offer the copy manual for the tube slide and we also offer We also offer an APP that can be downloaded on any digital device. BILT app is an all-in-one, 3D-guided assembly app that is a fully-interactive, voice narrated app that does everything from explaining which hardware and tools are needed to letting you zoom in, zoom out and rotate each step to help eliminate the guess-work associated with paper instructions. Download BILT today FREE on any mobile device.<br />https://itunes.apple.com/us/app/bilt/id879452214?mt&#61;8<br />https://play.google.com/store/apps/details?id&#61;com.bilt.mobile

Jul 7, 2019
Zone
4 out of 5 stars review

Verified Purchase

Nice Swing Set

Nice swing set. Some steps in instructions had errors. Some pilot holes were off or to close to edge of wood so it would split. One floor panel had holes missing so had to drill. Quite a few splintered boards that will need sanding. Much longer than 8 hours to prep, build and anchor. would say it takes about 24 hours to be safe so plan a couple weekends to complete project.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for taking time to leave us a review!

Jan 1, 2020
Christina
4 out of 5 stars review

Verified Purchase

Read this review!!

First off the directions are absolutely horrible. There are so many holes in each piece that you almost have to think backwards or look ahead to make sure you’re doing this right. The stamps for the identification pieces are hard to read on some pieces. The tube slide pieces have faint marking so pay close attention when putting that together. Took me about 25 hrs to put this thing together. Make sure you sort pieces by identifying numbers to save you some hassle digging through the like 500 individual boards. The wood is soft so turn the torch down on your drill. It turned out beautiful but I’ll never do it again. Also you’ll need a drill bit that folds like a L to help get in those tight spaces on the tube slide. Trust me!! Overall she loves it so the blood sweat and tears was worth it I guess.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Christina, First you should feel very accomplished by putting your Bristol Point together for your family. We do realize that our sets come in many pieces and we continually work to improve the customer experience during assembly. You didn’t say if you used the BILT app that was designed to help with assembly but it sounds like you have impeccable experience with building. Your advice that you shared is great advise for those starting this project and I would add to find a helper to make it easier as well. We appreciate your review and please know that your input will be shared with our engineer team.

Apr 13, 2021
Gary
3 out of 5 stars review

Verified Purchase

Save Money and Headaches - DIY

Paid $400.00 for Assembly. Assembly would take 45 days to happen. Canceled assembly and undertook the task with the family. We took our time and had it up in a couple of days. 3 y/o is pleased!! STILL waiting for Sams to refund $400.00. Have called 6 going on 7 times with no resolution.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

I encourage you to call Backyard Discovery Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week, and let them know you are unable to reach Sam's for a refund. They are happy to help you.

Sep 20, 2019
sandi
3 out of 5 stars review

Verified Purchase

Still waiting on assembly

I have received it however it's still sitting in my driveway in boxes, I purchased the assembly with this and they have still not showed up to put it together. My grandkids are walking past the boxes every day asking when can we put it together. So I guess the playset might be good but I wouldnt know. Whatever you do dont purchase the assembly unless you have a few months to get t hff d thing set up.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Sandi, Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. For installation please reach out to Go Configure directly at 1-888-888-5424. We hope that this helps and please don’t hesitate to reach out to our customer service group at 1-800-856-4445 for any additional assistance.