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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,482 ratings1,174 reviews
  1. 5 stars67% (999)
  2. 4 stars18% (268)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (117)

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Showing 1-10 of 1,174 reviews
Jul 8, 2020
Reviewer name: Katty
5 out of 5 stars
5 out of 5 stars review

Love the kitchen

My dad bought this for my sister's daughter's in Missouri there 4 and 1 years old they love it. The kitchen makes sound. Oh and the love the tunnel slide. I liked it so much my dad bought me one for my son hes not even 1 yet. I live in Wisconsin. My dad lives in Indiana so he dosen't get to see his grandkids that much. Trust me my sister and I take alot of videos and photos. Hes the best dad. He wanted to get these play centers for his grandkids and they are built to last and we will have so much fun playing on them.

Review from backyarddiscovery.com
Helpful?1HTH9813BZ4413884314503
Apr 5, 2019
Reviewer name: Bneal69
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Nice Playset

Had this playset up for about a week now(Will review in 6 months) Several things I noticed. 1. This playset is not difficult to set up compare to others that I have built. (5 stars) 2. Quality of the product (4.5 stars) 3. Nice instructions (4.0 stars - some needed more time spent to figure out) 4. Slides (5 stars) 5. Accessories (5 stars) My grand kids love to play on this set and they are 6, 5 & 1.5 years old. Overall very nice product

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for your 5 star review!

Apr 8, 2020
Reviewer name: ITSquire
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Set

Wow, there are A LOT of parts and it took three of us approximately 16 hours to put it together steadily working. The set is really well built, there are a couple of negatives, the sink faucet last one day before it broke off, the screws are not long enough and any moving of the faucet handles took it out. Some of the screws that hold the panels on are too short and the boards have popped off, I will just put a longer screw in to hold. The tie downs are not long enough. It took a lot of effort to screw them in and I will have to buy a set for Home Depot that are longer for the swing set portion. One piece of the tube slide was Cracked when we took it out of the box, but was replaced. Their customer service at Backyard Discovery was great, when I called her about the broken piece, she first registered the set, then hooked me up with the new part which was delivered in about three days. You can’t go wrong buying this, probably well worth paying the $500 to get it installed unless you have a lot of patience and like to work with your hands. My grandkids love it though and it was well worth it!

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

We are glad your children are enjoying our Bristol Point. If you are still needing a new sink just give our Customer Advocate Team a call once more and they will happily get one out to you. 800-856-4445.

Mar 25, 2021
Reviewer name: Mackenzie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy and affordable

Everything we could have hoped for! Easy to put together. It took my dad and I two days to put together with occasional help from a third person. We worked about 6-8 hours each day five or take. I was also still taking care of my children during all of this, and it was very doable! We did have some pieces damaged through the box and one piece, that we will have to call the company about to replace but it was minor. We also had to go get screws because they did not send enough of the screw that you use for all of the platforms and post by the slides, Otherwise we had no problems. I would also recommend downloading the bilt app and searching the swing to use the digital 3D instruction manual! It was very helpful when the paper copy seemed overwhelming.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

Thank you for your wonderful review and feedback! We know that your children will love the Bristol Point Swing Set for many years to come. Our Customer Advocate Team is here 7 days week if you ever need us!

Jul 7, 2019
Reviewer name: Zone
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice Swing Set

Nice swing set. Some steps in instructions had errors. Some pilot holes were off or to close to edge of wood so it would split. One floor panel had holes missing so had to drill. Quite a few splintered boards that will need sanding. Much longer than 8 hours to prep, build and anchor. would say it takes about 24 hours to be safe so plan a couple weekends to complete project.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for taking time to leave us a review!

Apr 30, 2019
Reviewer name: Handyman John
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

This has taken me 30 hours to put together. I have done many of these types of swing sets in the past. Some of the instruction's are very bad, when building the tub slide you really have to look at the instructions upside down in order to get it correctly. It took me 3 tries before I finally got it correct. Also on tubes slide they should use nuts and bolts instead of Philips head screws.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

John, Thank you for your feedback. Your comments are essential to improving our quality and service. Please keep in mind that assembly can vary based on many things including skill level, time availability and number of helpers. The Bristol Point should take 2 adults with average skill level approximately 8 hours to complete. We are very sorry your experience was less than perfect.

Apr 6, 2019
Reviewer name: Mom518
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Takes a while to assemble, but worth it!

I am docking a star because it took much longer to assemble than the “8 hours and two people” that the BILT app reports as required for the assembly of this play set. The pre-drilled holes were also not aligned in several areas, creating some hiccups along the way. My husband and his father are very handy, and it took them about 3.5 full days to assemble. However, once it’s completed, it’s cute as can be! Our toddler loves it and we know it will be used by our kids for many years to come!

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for taking time to leave us a review!

Apr 13, 2021
Reviewer name: Gary
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Save Money and Headaches - DIY

Paid $400.00 for Assembly. Assembly would take 45 days to happen. Canceled assembly and undertook the task with the family. We took our time and had it up in a couple of days. 3 y/o is pleased!! STILL waiting for Sams to refund $400.00. Have called 6 going on 7 times with no resolution.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

I encourage you to call Backyard Discovery Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week, and let them know you are unable to reach Sam's for a refund. They are happy to help you.

Sep 20, 2019
Reviewer name: sandi
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Still waiting on assembly

I have received it however it's still sitting in my driveway in boxes, I purchased the assembly with this and they have still not showed up to put it together. My grandkids are walking past the boxes every day asking when can we put it together. So I guess the playset might be good but I wouldnt know. Whatever you do dont purchase the assembly unless you have a few months to get t hff d thing set up.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Sandi, Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. For installation please reach out to Go Configure directly at 1-888-888-5424. We hope that this helps and please don’t hesitate to reach out to our customer service group at 1-800-856-4445 for any additional assistance.

Aug 8, 2021
Reviewer name: V Coleman
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cute play set. Super fun.

It’s a very cute play set. Unfortunately it doesn’t seem very sturdy. I guess it’s sturdy enough, but it feels like if the kids play too rough... and my kids play ROUGH... that it would break. It’s only been a few days that we have had it together. The kids are having a lot of fun. The kitchen is really cool with a grill, pots, and food. All in all, I think it’s really nice. But nice doesn’t matter if it’s not sturdy. Time will tell. If it holds up it will be worth the money. I’m going to be really upset it it doesn’t.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for taking the time to leave a review. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). We have had many years of proven products and are confident if maintained according to your manual guidelines your family will enjoy it for many years to come. Please know your swing set does come with a 5 year pro-rated warranty if you need any parts. You can reach our Customer Advocate Team at 800-856-4445. We are here 7 days a week 8am-6pm CST.