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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,482 ratings1,174 reviews
  1. 5 stars67% (999)
  2. 4 stars18% (268)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (117)

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Showing 31-40 of 1,174 reviews
Jul 19, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible experience with the builders

Guys, when you buy this playground set, DO NOT buy the whole package which has them build it for you. My set arrived on July 6th but the builder messaged me saying they wouldn't be there to build it right away since it was summer and they were very booked out, which i understand. They scheduled me to the 26th, Tuesday. The set has been sitting in my garage for over 2 weeks. And now only 2 days left for them to come build it, they messaged me AGAIN saying because of the heat they can't come on Tuesday, and rescheduled me all the way to August. I went to talk to a worker at my local Sam's club and she said she can't help me with it, since the builders are a third party, they can't be touch! But i bought and paid thru Sam's website, i didn't hire these people to come build it for me, SAM's CLUB DID, and they're not taking responsibility because the builders were a third party. How does that make any sense? This is such a horrible experience.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

We're sorry to hear about the experience with the assembly service you purchased along with your swing set order through Sam's. We want to assist you further for anything else you may need. You may reach out to us by calling our hotline, 1-800-856-4445 (open everyday from 8AM to 6PM Central Time), or by sending us an email to customerserv@backyarddiscovery.com.

Jun 14, 2026
Reviewer name: Jessie
5 out of 5 stars
5 out of 5 stars review

Backyard fun!

It is perfect for the space. I did build it myself, so it took me a while, but definitely worth it! The only issue I had was with the bay window. The frame came premade and so did the plastic peaces for the window, but once built, it did not fit. I did have to finagle the pieces and eventually got something to work! All in all, a great purchase!

Review from BILT
Helpful?1HTH9813BZ4413884314503
Jul 5, 2021
Reviewer name: Michelle
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Backyard Discovery fun

The only reason I didn’t give it 5 stars is because some of the pieces were not marked clear. This was a great deal, but be prepared. There are a lot of pieces and it takes 2/3 days to put together.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

This is great feedback and we appreciate it. We like to hear the customer's perspective and learn from it.

Aug 28, 2026
Reviewer name: Kidsplay
4 out of 5 stars
4 out of 5 stars review

Lots of stuff to play on and lots of screws to tur

My kid loves playing on it. Plenty of things to keep him busy and it held up with 8 kids playing on it. But be warned setting it up take ALOT of time (6 people 8 hrs) make sure you follow the directions

Review from backyarddiscovery.com
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Sep 1, 2026
Reviewer name: Playset
5 out of 5 stars
5 out of 5 stars review

Great features, not hard to put together

I bought this item for my two girls, and they LOVE it! They are climbing, swinging, going down the two slides, and using the gymnastics bar/handles to perform stunts.

Review from backyarddiscovery.com
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Jul 7, 2021
Reviewer name: Momof3
1 out of 5 stars
1 out of 5 stars review

Fun playset.... that is low quality

I wrote an initial positive review for this playset but it is now a year old and it is literally falling apart. We have a whole collection of broken pieces. We are going to have to inventory the parts and order replacements. It seems as if this may be a year thing.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

Give Backyard Discovery Customer Advocate Team a call at 800-856-4445 to assist you. Be prepared for them to ask for photos of the Bristol Point so help see what is going on with the set.

Sep 7, 2021
Reviewer name: Terry
1 out of 5 stars
1 out of 5 stars review

Poor Quality Rip Off

We got this swing set for my son’s 3rd birthday. It states that it takes 11 hours to assemble, we were 6 days in before we got it together. Several boards were to short, some of the holes weren’t drilled out, and 1/3 of the boards split. We had to make our own boards out of 2x4’s which is the only strong boards in the whole swing set. The boards are so thin and brittle we wouldn’t let but a two kids on it at a time. Two were swinging and we could hear the board that connects the swing to the frame crackle as if it were being pulled away from the frame boards. I’m just sick to think of how much we paid for this box of match sticks and a few nut and bolts. Buyer beware, don’t buy from this company.

Helpful?1HTH9813BZ4413884314503
reply from Supplier Response

Hello, We would like to have you reach out to our Backyard Discovery Customer Advocate team and share your experience to make sure we get your Bristol Point to manufacture expectations. They will most likely ask for photos and maybe a video to see what you are seeing when the children are playing. 800-856-4445 8a-6p CT seven days a week.

Sep 11, 2023
Reviewer name: Dothan75
1 out of 5 stars
1 out of 5 stars review

Wouldn't Know If The Kids Like It Or Not

Product was delivered with one of the 5 boxes being completely ripped apart so we hope that we have all the parts. However, we wouldn't know at this point because it is still sitting in our driveway weeks later. After 3 calls to GoConfigure, each time I am told they are leaving a voicemail and texting the local installer and they will call me back, each time NO ONE even calls me back. No telling how long it will take to even get an installation date scheduled at this point. I'll update this review if things change, but at this point Sam's Club should not be selling assembly services if they cannot ensure the quality of the service being offered. I'm even ok with waiting, but at least return my calls when you say you will and schedule a date. At this point I would caution anyone with purchasing this product with any sort of assembly included.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Hi there- We are happy you have chosen Backyard Discovery for your purchase, and are sorry you are having issues with the installer. Please reach out to us directly so we can assist you in getting this taken care of. Our phone number is 800-856-4445 and we are here 7 days a week 8am-6pm CST.

May 23, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Absolutely do not buy these swing sets from Sam's Club. When ours was delivered it was pitched in the driveway in the pouring down rain and we paid the extra $1000 to have assembled and nobody reached out to set up a time and when we called Sams customer service we were told they have nothing to do with the swing sets they just sell them for a third party. Shame on Sam's Club

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

We're sorry to hear that. This is not the experience we want you to have. We can check this for you. Please send us more details through our email. customerserv@backyarddiscovery.com

Dec 14, 2021
Reviewer name: Jazmin G
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very Nice playground

It’s a nice looking playground once it’s set up. My husband and I (mostly my husband) were able to set this up in about 3 1/2 days. This is with 2 toddlers at home so maybe we woulda finished sooner if it was just us. There was 3 boards that were defective so we had to call the company. They were able to send us the boards but it took 5 days to arrive. Then we had to call again because our package was opened when we received it and 2 boards were missing. Because of all the frustration we had setting up the playset, i had to rate it 4 stars. It wasn’t too hard to set up but it definitely takes time. Other than that, we haven’t had it for a long time and I just sealed it with the wood water sealant so I’m hoping it lasts.

Helpful?1HTH9813BZ4413884314503
reply from BYDSales

Thank you for your review.