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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars
1,469 ratings1,161 reviews
  1. 5 stars67% (989)
  2. 4 stars18% (264)
  3. 3 stars4% (65)
  4. 2 stars2% (33)
  5. 1 star8% (118)

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Showing 11-20 of 1,161 reviews
Sep 20, 2019
sandi
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Still waiting on assembly

I have received it however it's still sitting in my driveway in boxes, I purchased the assembly with this and they have still not showed up to put it together. My grandkids are walking past the boxes every day asking when can we put it together. So I guess the playset might be good but I wouldnt know. Whatever you do dont purchase the assembly unless you have a few months to get t hff d thing set up.

Helpful?197462EIXE7K13884314503
reply from BYDSales

Sandi, Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. For installation please reach out to Go Configure directly at 1-888-888-5424. We hope that this helps and please don’t hesitate to reach out to our customer service group at 1-800-856-4445 for any additional assistance.

Jan 1, 2020
Christina
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Read this review!!

First off the directions are absolutely horrible. There are so many holes in each piece that you almost have to think backwards or look ahead to make sure you’re doing this right. The stamps for the identification pieces are hard to read on some pieces. The tube slide pieces have faint marking so pay close attention when putting that together. Took me about 25 hrs to put this thing together. Make sure you sort pieces by identifying numbers to save you some hassle digging through the like 500 individual boards. The wood is soft so turn the torch down on your drill. It turned out beautiful but I’ll never do it again. Also you’ll need a drill bit that folds like a L to help get in those tight spaces on the tube slide. Trust me!! Overall she loves it so the blood sweat and tears was worth it I guess.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Christina, First you should feel very accomplished by putting your Bristol Point together for your family. We do realize that our sets come in many pieces and we continually work to improve the customer experience during assembly. You didn’t say if you used the BILT app that was designed to help with assembly but it sounds like you have impeccable experience with building. Your advice that you shared is great advise for those starting this project and I would add to find a helper to make it easier as well. We appreciate your review and please know that your input will be shared with our engineer team.

Aug 4, 2021
Thompson
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So fun

Once it's all put together, this playset is awesome. I bought it for my 3 year old son and all of his cousins, and they all love it. Putting it together was a huge pain in the rear, though. Directions say it takes 2 people 11 hours to complete--my husband owns his own construction company and this playset took us well over 11 hours. There are so many small pieces that could have come assembled to speed up the process, but instead they make the purchaser assemble them. And the tube slide....that is what nightmares are made of. The instructions are kind of all over the place, but they do get the job done which I guess is the important part.

Helpful?197462EIXE7K13884314503
reply from Supplier Response

Hello Thompson!<br />Thank you for taking the time to review our product. We hope your son will make many memorable memories. We offer the copy manual for the tube slide and we also offer We also offer an APP that can be downloaded on any digital device. BILT app is an all-in-one, 3D-guided assembly app that is a fully-interactive, voice narrated app that does everything from explaining which hardware and tools are needed to letting you zoom in, zoom out and rotate each step to help eliminate the guess-work associated with paper instructions. Download BILT today FREE on any mobile device.<br />https://itunes.apple.com/us/app/bilt/id879452214?mt&#61;8<br />https://play.google.com/store/apps/details?id&#61;com.bilt.mobile

Apr 6, 2019
Mom518
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Takes a while to assemble, but worth it!

I am docking a star because it took much longer to assemble than the “8 hours and two people” that the BILT app reports as required for the assembly of this play set. The pre-drilled holes were also not aligned in several areas, creating some hiccups along the way. My husband and his father are very handy, and it took them about 3.5 full days to assemble. However, once it’s completed, it’s cute as can be! Our toddler loves it and we know it will be used by our kids for many years to come!

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for taking time to leave us a review!

Jul 7, 2019
Zone
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice Swing Set

Nice swing set. Some steps in instructions had errors. Some pilot holes were off or to close to edge of wood so it would split. One floor panel had holes missing so had to drill. Quite a few splintered boards that will need sanding. Much longer than 8 hours to prep, build and anchor. would say it takes about 24 hours to be safe so plan a couple weekends to complete project.

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for taking time to leave us a review!

Apr 13, 2021
Gary
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Save Money and Headaches - DIY

Paid $400.00 for Assembly. Assembly would take 45 days to happen. Canceled assembly and undertook the task with the family. We took our time and had it up in a couple of days. 3 y/o is pleased!! STILL waiting for Sams to refund $400.00. Have called 6 going on 7 times with no resolution.

Helpful?197462EIXE7K13884314503
reply from BYDSales

I encourage you to call Backyard Discovery Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week, and let them know you are unable to reach Sam's for a refund. They are happy to help you.

May 3, 2019
Jen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

My husband it a contractor so he didn’t have any issues with assembly. Our 2 year old loves the extra features such as the kitchen, wheel, scope etc. his favorite is the tunnel slide. Worth the money!

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for your 5 star review!

Mar 3, 2019
AR
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great playset!

My husband and I installed this and it was very easy because the manual has excellent step by step instructions! We were not missing any parts. When it first arrived it was a bit intimidating but once we got started it all fell into place.

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for your 5 star review!

Dec 30, 2021
J Gaither
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

The kids love it

Our kids just love this it is great to get them outside more. I would give it 5 stars but it took a super long time to put together it took 2 men 2, 8 hour days to put this together.

Helpful?197462EIXE7K13884314503
reply from BYDSales

Thank you for your review, we are happy to hear that the kids are enjoying the set.

Jul 19, 2026
anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible experience with the builders

Guys, when you buy this playground set, DO NOT buy the whole package which has them build it for you. My set arrived on July 6th but the builder messaged me saying they wouldn't be there to build it right away since it was summer and they were very booked out, which i understand. They scheduled me to the 26th, Tuesday. The set has been sitting in my garage for over 2 weeks. And now only 2 days left for them to come build it, they messaged me AGAIN saying because of the heat they can't come on Tuesday, and rescheduled me all the way to August. I went to talk to a worker at my local Sam's club and she said she can't help me with it, since the builders are a third party, they can't be touch! But i bought and paid thru Sam's website, i didn't hire these people to come build it for me, SAM's CLUB DID, and they're not taking responsibility because the builders were a third party. How does that make any sense? This is such a horrible experience.

Helpful?197462EIXE7K13884314503
reply from BYDSales

We&#39;re sorry to hear about the experience with the assembly service you purchased along with your swing set order through Sam&#39;s. We want to assist you further for anything else you may need. You may reach out to us by calling our hotline, 1-800-856-4445 (open everyday from 8AM to 6PM Central Time), or by sending us an email to customerserv&#64;backyarddiscovery.com.