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Customer reviews for Backyard Discovery Bristol Point Cedar Swing Set/Playset for
Backyard Discovery Bristol Point Cedar Swing Set/Playset
4.3 out of 5 stars
stars1,460 ratings1,152 reviews
  1. 5 stars67% (985)
  2. 4 stars18% (264)
  3. 3 stars4% (62)
  4. 2 stars2% (33)
  5. 1 star8% (116)
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Showing 11-20 of 1,152 reviews
Oct 23, 2019
Meredith
5 out of 5 stars review

Verified Purchase

Kids love it! But the tube slide is cursed.

Great play set. Very sturdy. Good luck with the twisty tube slide. By the time you get there the rest of playset will have already been put together and you will be filled with false pride, the tube slide will remind you why you have a day job and make you want to drink. You will question every major life decision and whether you possibly need a brain scan or your vision checked because the instructions for the tube slide might as well be an optical illusion. This is the part of this adventure you should just grab a drink and dig in build a fire to keep you warm and grab one of those big spotlights because it will surely get dark before you finish. Just remember “YOU IS SMART, YOU IS KIND.” -the help. Lol other than the tube slide we are very happy with this purchase and our kids love it too!

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

You write a fun review! The tube slide can definately be a task. For future projects we encourage you to download the app called BILT as it is a 3-D interactive assembly tool.

May 3, 2019
Jen
5 out of 5 stars review

Verified Purchase

Love it!

My husband it a contractor so he didn’t have any issues with assembly. Our 2 year old loves the extra features such as the kitchen, wheel, scope etc. his favorite is the tunnel slide. Worth the money!

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

Mar 3, 2019
AR
5 out of 5 stars review

Verified Purchase

Great playset!

My husband and I installed this and it was very easy because the manual has excellent step by step instructions! We were not missing any parts. When it first arrived it was a bit intimidating but once we got started it all fell into place.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

Dec 30, 2021
J Gaither
4 out of 5 stars review

Verified Purchase

The kids love it

Our kids just love this it is great to get them outside more. I would give it 5 stars but it took a super long time to put together it took 2 men 2, 8 hour days to put this together.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your review, we are happy to hear that the kids are enjoying the set.

Mar 25, 2021
Mackenzie
5 out of 5 stars review

Verified Purchase

Easy and affordable

Everything we could have hoped for! Easy to put together. It took my dad and I two days to put together with occasional help from a third person. We worked about 6-8 hours each day five or take. I was also still taking care of my children during all of this, and it was very doable! We did have some pieces damaged through the box and one piece, that we will have to call the company about to replace but it was minor. We also had to go get screws because they did not send enough of the screw that you use for all of the platforms and post by the slides, Otherwise we had no problems. I would also recommend downloading the bilt app and searching the swing to use the digital 3D instruction manual! It was very helpful when the paper copy seemed overwhelming.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Thank you for your wonderful review and feedback! We know that your children will love the Bristol Point Swing Set for many years to come. Our Customer Advocate Team is here 7 days week if you ever need us!

Apr 13, 2021
Gary
3 out of 5 stars review

Verified Purchase

Save Money and Headaches - DIY

Paid $400.00 for Assembly. Assembly would take 45 days to happen. Canceled assembly and undertook the task with the family. We took our time and had it up in a couple of days. 3 y/o is pleased!! STILL waiting for Sams to refund $400.00. Have called 6 going on 7 times with no resolution.

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

I encourage you to call Backyard Discovery Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week, and let them know you are unable to reach Sam's for a refund. They are happy to help you.

Apr 5, 2019
Bneal69
5 out of 5 stars review

Verified Purchase

Very Nice Playset

Had this playset up for about a week now(Will review in 6 months) Several things I noticed. 1. This playset is not difficult to set up compare to others that I have built. (5 stars) 2. Quality of the product (4.5 stars) 3. Nice instructions (4.0 stars - some needed more time spent to figure out) 4. Slides (5 stars) 5. Accessories (5 stars) My grand kids love to play on this set and they are 6, 5 & 1.5 years old. Overall very nice product

Helpful?5DYMH5QYQP4Q13884314503
reply from BYDSales

Thank you for your 5 star review!

Jun 7, 2021
Deborah
4 out of 5 stars review

Verified Purchase

Pleased

The product looks like the picture. Putting together can be a challenge for one person and this is a two day project. I didn't give this project 4 stars because I ran out of some screws and had too many of other screws. The stove which requires a battery didn't work but upon further discovery showed a disconnected wire, (don't have a solder).

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Thank you for your review! We apologize for the issues and are here to help! Please contact our Customer Advocate Department at 800-856-4445.

Jul 19, 2021
B5
4 out of 5 stars review

Verified Purchase

Kids love it!

This is a great playset for small kids, especially with all the extras! The quality of the wood is not the best because it seems so brittle. You have to be super careful with the drill! Even when swinging or walking up the steps, it sounds like the wood is cracking/popping. We will definitely seal/stain it soon in effort to improve it's durability. My biggest suggestion would be this: pay for professional installation if you can! It was an absolute nightmare for us. It does not take much skill, it is just extremely tedious. My husband had to do most of it by himself, but I helped out when I could and it took us almost 3 whole days. One of the very last steps (assembling and attaching the tube slide) was the worst. I would recommend assembling the tube slide ahead of time.... before you get 3 days in and have hardly any patience left! The biggest problem was that the opening of our tube slide was mishaped, so it would not fit into the attachment hole on the platform. We tried everything to no avail, so we finally had to temporarily remove the H11 rail in order to get the tube slide into place. Then when we put the H11 rail back on, it left a small gap in the corner because the tube slide opening was taller on one side. The only other issue we have with parts is the swinging door to the kitchen. It doesn't close all the way. It seems like the hinge stop is preventing it from lining up with the door frame. It even bothers our 3 year old because she keeps trying to "close the door" all the way. Also, if you elect to self install using the Bilt app, be mindful that the steps are not numbered the same as in the manual. My husband preferred the paper instructions, but I preferred the app. So it was pretty difficult for us stay on track when we were working together. Overall, we like the design and it looks great when everything is put together. Kids absolutely love it, so those 3 days of torment were all worth it in the end! :)

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

Thank you for your review and wonderful feedback! We apologize for troubles you had during assembly, but are so happy that you're kids are loving it and know they will enjoy it for many years to come!

Feb 3, 2021
Mike G
5 out of 5 stars review

Verified Purchase

Quality Playset

Great price and extremely high quality playset. We were blown away by the quality of the wood and how it all went together, especially for the price. Directions were easy to follow and all hardware is bagged individually making it easy to find the right peices. Highly recommend this brand.

Helpful?5DYMH5QYQP4Q13884314503
reply from Supplier Response

We appreciate the great review and wish you all the best of summer creative play.